topic Same issue for me too. in After you file

Paid to efile CA state but it failed to efile. In this case, Turbotax forum says to mail it in. How to I get back the money ($24.99) I paid for state efiling?

youngbill — Wed, 05 Jun 2019 02:39:25 GMT

Billing issue.

Contact TurboTax support and speak directly with a TurboT...

Critter — Wed, 05 Jun 2019 02:39:27 GMT

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –

https://ttlc.intuit.com/replies/5566005

Same issue for me too.

naliniv — Wed, 05 Jun 2019 02:39:28 GMT

Same issue for me too.

Re: Contact TurboTax support and speak directly with a TurboT...

Heidistantnon666 — Thu, 23 Mar 2023 16:41:21 GMT

yeah, your link docent work and when I try to call I get through all the prompts then get hung up on before I ever talk to anyone! I paid for a product I can't use and want a refund! Shame on your company for making this so difficult! It's stressful enough doing taxes and paying for but not able to e-file. I even had to look up where to send the return as the printed out version did not have it! Totally dropped the ball on this! I have been a loyal customer for over 10 years, but had a problem and had to mail in my federal return last year so this will probably be my last year with Turbo Tax, IM FED UP!

Re: Contact TurboTax support and speak directly with a TurboT...

Heidistantnon666 — Thu, 23 Mar 2023 16:42:46 GMT

LINK DOSEN'T WORK1

Re: Contact TurboTax support and speak directly with a TurboT...

Heidistantnon666 — Thu, 23 Mar 2023 16:43:21 GMT

LINK DOSEN'T WORK!!!!!!!!!