topic Re: Failed Validation in Get your taxes done using TurboTax

Failed Validation

PJ9322 — Wed, 28 Apr 2021 17:14:40 GMT

When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. What can I do?

Re: Failed Validation

HelenC12 — Wed, 28 Apr 2021 17:47:11 GMT

Please see the suggestions below:

If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. Tips:

It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
If your connection drops in the middle of the update, try again; it should pick up where it left off.
If you're having trouble updating on your PC, try a manual update.

If you're using a Mac computer and you want to make sure you're up-to-date, quit and reopen TurboTax. If you're not on the latest release, the program will automatically download it.

If that doesn't work, you can force a download of the most recent update.

Open TurboTax and select the TurboTax menu.
On your keyboard, hold down the Option key.
This will change the Check for Updates menu option to Download Latest Updates...
Selecting this option will force the most recent update for TurboTax to download and install.

Re: Failed Validation

PJ9322 — Mon, 03 May 2021 12:08:02 GMT

Thank you for your response.

I tried to update from the menu and it didn't work. I ended up uninstalling and reinstalling the software and that worked.

Re: Failed Validation

Mipenpal — Sat, 08 May 2021 20:33:20 GMT

The question states that the user checked for updates and there are none. This response does not solve the issue.

Re: Failed Validation

ekgw69 — Sat, 08 May 2021 23:54:17 GMT

I tried all of that. Getting "Failed Validation". I uninstalled and reinstalled Deluxe 2020. Still could not E-File Federal. I have wasted about 3 hours this afternoon monkeying with this crummy piece of software--I expect much better.

Do you have any suggestions? I am just gonna mail them in if it's going to take another weekend to fix this bug.

Phone technical support was more or less useless. Wasn't sure who I was talking to. Some guy in India. Maybe sending my PII to the dark web. Very creepy feeling this year. Feels like fraud.

Re: Failed Validation

wkoskela01 — Sun, 09 May 2021 02:09:27 GMT

Also getting the following when trying to e-file just Federal:

FAILED_VALIDATION. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates.

There are no updates available. Tried the Manual update. And everything else that everyone else has been trying.

TurboTax, we need some resolution!!!!

Re: Failed Validation

thedad57 — Sun, 09 May 2021 03:10:19 GMT

I have this same issue. I tried the forced download update trick (well, good tricks work..) and go nowhere. I removed and reinstalled (that's not a short process). And still I have this issue.

Intuit, we have ONE WEEK before we're hosed and have to file paper. FIX THIS PLEASE.

A 20 year user of your software might not see another year at this rate.

Re: Failed Validation

thedad57 — Sun, 09 May 2021 03:10:53 GMT

Boo, epic fail Intuit.

Re: Failed Validation

GregB1969 — Sun, 09 May 2021 23:17:40 GMT

Yes. I have the same issue and have been loyal for about 20 years also.

Really frustrated that intuit has screwed up this program.

Speechless that you are not disturbed by the number of customers you will loose with this poor service.

Re: Failed Validation

CoffeeAddict — Mon, 10 May 2021 15:16:01 GMT

I am having this same issue, now a week from the filing deadline, have tried several days, updating the software, restarting my PC, no change. I really don't want to mail my taxes in as the eFile is a big part of why I even pay for Turbotax.

Re: Failed Validation

davcrane — Mon, 10 May 2021 16:38:50 GMT

Getting the same problem others have when attempting to e-file federal taxes. Once the transmit button is pressed, Quicken comes back with "FAILED_VALIDATON. there is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online Menu and select Check for updates". I have the checked for the latest update and appear to have it (4/29/2021); Turbotax says "Your software is up to date". I've tried manually updating and uninstalling/reinstalling; still get the same Failed validation message. Help! it's almost 17 May when taxes are due!

Re: Failed Validation

wkoskela01 — Mon, 10 May 2021 18:19:34 GMT

I spent 3 hours on support call and came up with a resolution.

I installed TurboTax from a CD that I purchased.

The solution involved downloading the install from https://turbotax.intuit.com/personal-taxes/cd-download. However, I did have to get a new License Code from the support agent. Once I downloaded, I removed the CD installation and reinstalled with the downloaded file. Once installed and running through the updates as usual. It worked.

The CD installation that I purchased appeared to not be accepting the Updates as expected.

Re: Failed Validation

wkoskela01 — Mon, 10 May 2021 18:29:59 GMT

Sorry, I should have also included that the support agent put the installation in My Downloads with the new Licence Key. I know that on the CD there are instructions to download instead of using the CD, so maybe you all can correct you problem by following the download instructions.

Hopefully, you will not have to spend 3 hours on the phone.

Re: Failed Validation

Lgull — Mon, 10 May 2021 20:25:12 GMT

I am having this samee issue I am going too try and uninstall and downlaod from the website.

Well unfortunately I can't download it fromthe site as I already installed it with the CD and the license was activated thisis very frustrating...

Re: Failed Validation

Sportjunkee — Tue, 11 May 2021 00:01:29 GMT

So I have run repair, manual update, and uninstalled/reinstalled. Still not able to efile a federal return. WTH?

Re: Failed Validation

bgo1sr — Tue, 11 May 2021 01:19:18 GMT

2020 Turbo Tax Sucks A BIG ONE. Spent hours 5/9/2021 with a SO CALLED SPECIALIST. He said to wait 24 hours and try again, they would push update to me. NO HELP BUDDY WITH THE ACCENT. I have a case #[social security number removed] BUT THE PROMPT WON'T ALLOW ME TO SPEAK WITH LIVE PERSON. WHAT TO DO?

Re: Failed Validation

mgwi — Tue, 11 May 2021 02:25:50 GMT

SAME issue here. Been trying to submit my federal and two state returns (IL and WI) all day/afternoon. Going on hour 6 of just trying to submit. Been hung up on by support 3x and finally got someone who stuck with me for an hour plus of problem solving, however she didn't seem to understand the difference between the mac app and the web based app and kept asking me to try another browser. So.... how do I get to e-file after paying all this money for the program, the extra state download, and the two state filing fees? Nothing is working. I am on a Macbook Air (OS 10.14.6). This is the first year TurboTax has been so useless.

Re: Failed Validation

CWC Brian — Tue, 11 May 2021 02:55:55 GMT

I am getting the same error. What number can I call to get this fixed.

Re: Failed Validation

mgwi — Tue, 11 May 2021 13:02:23 GMT

So I finally was able to transmit. But only after the support person got me up and running on a Windows machine I had around the house. Once I had the program installed onto Windows and the additional states loaded, the transmission step was over and done in 30 seconds. Clearly some MAJOR work needed on their Mac software to deliver on their promises. I spent over 10 hours yesterday trying to transmit and 4 of those hours was with their support.

In case it helps, other the support person said that they have been having a LOT of these Mac issues and that it is is different each time. Sometimes a complete uninstall/reinstall helps. Not just delete the App file but removing all of the system files on the computer. I couldn't find a good list of everything, but support directed me here: https://ttlc.intuit.com/community/installing/help/remove-uninstall-turbotax-for-mac/00/26050

I was on Mac Mojave. I had one large pending system update yet to install that I thought was the problem, so you could try that. Ultimately, it did not resolve my error though. I did the full uninstall/reinstall on MacOS 10.14.6 - fully updated. The support person said do NOT update to Big Sur - they are having TONS of problems with Big Sur despite claiming their software works on that platform.

What a nightmare. Maybe they should just go to 100% web based?

Re: Failed Validation

whatheheckdude — Tue, 11 May 2021 13:45:13 GMT

Same issue on a Windows 10 workstation. The first set of forms (federal, state) worked fine prior to the latest updates. A recent new return forced a Turbotax update to the desktop installation, which broke the ability to transmit forms to either Fed or State. Doing a reinstall of the software from CD didn't resolve the issue. Attempted to call/contact Intuit support which only brought me here to complain about the buggy software. The only silver lining is that I saved transmitting fees to the State. You lost revenue Intuit, and probably a customer with the poor technical support.