topic Re: Refund in Get your taxes done using TurboTax

Refund

agiapnm4 — Tue, 10 Mar 2026 05:11:58 GMT

I have filled 2021 Fed taxes 4/6/2021… they accepted. I inadvertently gave incorrect direct deposit info. Verified with bank and # given was not a valid account, so I know feds will send a check. I am still waiting for said check. I have tried calling but all to no avail! Please advise

Re: Refund

xmasbaby0 — Wed, 08 Jun 2022 23:53:01 GMT

No need to call the IRS---if the direct deposit was refused by your bank then the IRS will issue and mail you a check. They will not allow you to change banking information. It will take several extra weeks to get the check, which will be sent by first class mail without any sort of tracking.

If you chose to have your TurboTax fees deducted from your federal refund, then the deposit goes back to the third party bank that handles refund processing, and that third party bank will mail you a check. It will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it.

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

Re: Refund

agiapnm4 — Wed, 08 Jun 2022 23:57:34 GMT

Thank you. Also It’s been 8 weeks thus far, is this typical?

Re: Refund

agiapnm4 — Wed, 08 Jun 2022 23:59:44 GMT

Thank you, Also it’s been 8 weeks this far… is this typical?

Re: Refund

xmasbaby0 — Thu, 09 Jun 2022 00:06:17 GMT

The IRS is backlogged so a lot of things are taking longer than normal. If you used refund processing, call SBTPG to ask what is happening with your check.