topic Re: Turbo App in Get your taxes done using TurboTax

Turbo App

Anonymous — Thu, 22 Aug 2019 18:04:03 GMT

I am unable to sign up for Turbo, it keeps asking for my 9 digit social security number. I enter that and check the box then it just reloads the page and asks for it again, even though my social security number is still filled in. I don't know what I am doing wrong.

Re: Turbo App

DoninGA — Thu, 22 Aug 2019 18:12:53 GMT

Try clearing cache and cookies on your web browser.

Clearing cache - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135

Clearing cookies - https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/01/25978

If the problem persists try changing your web browser.

Re: Turbo App

Anonymous — Thu, 22 Aug 2019 18:22:44 GMT

Thanks for the suggestions, unfortunately the issue persists. It's been this way for months now.

Re: Turbo App

Anonymous_ — Thu, 22 Aug 2019 18:26:25 GMT

There is currently no official support on this board for Turbo. You might try Facebook or Twitter where Turbo has a presence (links below).

https://www.facebook.com/IntuitTurbo/?ref=br_rs

https://twitter.com/intuitturbo

Re: Turbo App

pug8180 — Sat, 01 Feb 2020 01:24:39 GMT

I am having the same issue, did you ever find a solution?