topic Opening Application in Get your taxes done using TurboTax

Opening Application

danburch — Thu, 09 Apr 2020 20:40:56 GMT

My MacBook won't open the Turbo Tax 2019 App I just purchased because Apple can't check it for malicious software. It is saying that the software needs to be updated and to contact the developer for more information. Help!

Re: Opening Application

CassLO — Thu, 09 Apr 2020 22:39:01 GMT

Please try to Remove and reinstall TurboTax for Mac.

Please see the TurboTax FAQ's below for further assistance:

Re: Opening Application

danburch — Fri, 10 Apr 2020 01:53:58 GMT

I deleted the app and reinstalled and got the same message.

Re: Opening Application

CassLO — Fri, 10 Apr 2020 16:15:56 GMT

Please call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

Re: Opening Application

danburch — Fri, 10 Apr 2020 16:26:18 GMT

When I hit the "Contact Us" button, I got a screen that said the address wasn't valid.

Re: Opening Application

AkinaLO — Fri, 10 Apr 2020 16:46:47 GMT

Please use the following link to contact support.

What is the TurboTax phone number? - Community

Re: Opening Application

danburch — Fri, 10 Apr 2020 22:54:39 GMT

After talking to an expert and trying a few things, it still didn't resolve the issue.