topic My turbo card in Get your taxes done using TurboTax

My turbo card

Scott nicoletti — Fri, 17 Apr 2020 03:13:36 GMT

My names is Scott so last year I requested my refund to be direct deposited onto the turbo green dot card, well low and behold my taxes got intercepted and I never activated the card I just cut it up and threw it away now I get an email 2 days ago saying my stimulus money will be deposited onto that said card, how do I know this because I have a turbo card from the year prior and the email stated a different “last 4” account number other than the card I already have! Tell me how the hell does this happen, now I am stuck with no money and the absolute worst customer service ever because both number from you and greendot will not answer and the furtherest I can get they both keep pushing back and forth with no outcome! I mean this is utterly ridiculous! Somebody from this pathetic site needs to help me! I am about to lose my house as well as my electricity being turned off!

Re: My turbo card

shane76 — Fri, 17 Apr 2020 04:05:36 GMT

There are alot of us going through this same exact thing.

Re: My turbo card

Noahj1897 — Fri, 17 Apr 2020 04:07:59 GMT

Same thing I’m dealing with

Re: My turbo card

shane76 — Fri, 17 Apr 2020 17:22:57 GMT

I talked to a Human this morning....told her my situation ..she acted like she was going to fix my problem and sent me a link to the **bleep** discussion forum. There is new options on automated system...but they are about fraud. I have the info to the account it was deposited to all I NEED IS A NEW CARD ..THIS IS STRESSFUL!

Re: My turbo card

Noahj852 — Fri, 17 Apr 2020 17:27:58 GMT

Yeah I was getting too frustrated so I had to stop thinking bout it for a while. I tried everything I could. The only thing I can say is, the status I got from the irs doesn’t specifically say it was deposited into that account it was just scheduled to it because that’s the only info the IRS had for you in the mad rush of sending 80 million checks. You will receive a letter in the mail with more info regarding your deposit. Just be patient for that. I’m sure they won’t just let our 1200 be sitting on an old card which I’m pretty sure is like way gone

Re: My turbo card

Scott nicoletti — Fri, 17 Apr 2020 17:42:25 GMT

Shane theres a number you can call and request a new card to be sent if you have the account number then youre good man, its just going to take 8-10 days and they said theyll waive the fee. I only have the last 4 of my account from the email they sent me. So I am kinda **bleep**ed!

Re: My turbo card

Noahj852 — Fri, 17 Apr 2020 17:47:14 GMT

That makes no sense. They ask you for the last four digits of the CARD NUMBER. which we no longer have because that card got thrown away last year

Re: My turbo card

Noahj852 — Fri, 17 Apr 2020 17:48:47 GMT

It took me to the fraud department and they couldn’t help me because they only deal with fraud not lost cards

Re: My turbo card

shane76 — Fri, 17 Apr 2020 18:00:19 GMT

YES this is true but I dont have the card number ..I only have the account # stimulus was deposited too. Which is only 12 digits and a greendot routing#...

Re: My turbo card

Noahj852 — Fri, 17 Apr 2020 18:25:41 GMT

Yup me too. And if you try to put those numbers in it doesn’t work. There’s literally nothing I can do about it right now until I can speak with someone from turbo tax. We’re alll on their website and they have nothing to say. It’s really bothering me but I’m just trying to stay calm. They keep talking about me requesting an advance and something about another bank. No no no no no. I need a card with my account information from last year sent to me. Idk why the hell they would issue me a new card for this year knowing my card from last year was still active. And when I call the automated guy knows I have 2 cards and tells me I have to call back when I have the card number. Unfortunately that is impossible. Sooooo........ where the **bleep** is my money.

Re: My turbo card

laceyannring22 — Fri, 17 Apr 2020 21:06:50 GMT

i also think we mite get a paper check if card is invalid..just gotaa wait for irs to reissue check and mail

Re: My turbo card

laceyannring22 — Fri, 17 Apr 2020 21:08:32 GMT

i wonder if all people with card issue will get paper check from irs

Re: My turbo card

Noahj852 — Fri, 17 Apr 2020 21:20:10 GMT

That’s the thing. When I call the automated line. He confirms I have 2 active cards and they ask me to specify which card I need to report by giving them the last 4 digits of the CARD NUMBER. Which I don’t have because I don’t have the card. And then it just hangs up right after telling you to call back when you have the card number. And that’s it. But your right. At this point all I can do is wait. Good things come to people who wait. I hope everything works out for you guys 🙏🏽

Re: My turbo card

shane76 — Sat, 18 Apr 2020 05:10:37 GMT

I don't think so they have to send it back...so if the irs website says they deposited in an account.. the money didn't come back other wise they would allow you too input info..My roommate got that today

and she had a jackson hewitt card...they sent her money back..and they allowed her to input dd today. TRUTHFULLY I think turbo tax is done after this ..major mishap....thats why the next stimulus they talking about chime cashapp..paypal...zel..etc..these games are over! You cant have ppl money at a time like this with no answers ..and just say **bleep** you. WE will answer when we feel like it....we are losing homes ..lights....vehicles...business ..and you are hiding ..SO EASY JUST ANSWER THE PHONE...class action lawsuit is coming ..

Re: My turbo card

laceyannring22 — Sat, 18 Apr 2020 05:17:46 GMT

So If u have turbo card account number from tax papers , you can get help on customer line ?..to get new card, cuz mine was deposited on Wednesday and I have no idea how to get money

Re: My turbo card

froggie42772 — Sat, 18 Apr 2020 13:43:36 GMT

Hello my name is Helen Swift I have the same problem Scott has I did my taxes 2018 I no longer have my card so how do you Scott and I get a card that works

Re: My turbo card

adammeders — Sat, 18 Apr 2020 13:44:36 GMT

it's ridiculous that there are no other ways to speak to a person if you don't have the card number. I'm also having the same issue.

Re: My turbo card

shane76 — Sat, 18 Apr 2020 14:23:43 GMT

Good morning Noah so on your 1040 in the account box is only 12 digits..IM asking because i only have 12 digits in mine..and that cant be a card number...if so the money went to green dot.

Re: My turbo card

Noahj852 — Sat, 18 Apr 2020 14:24:49 GMT

I just got a letter from the irs. Even tho they said they deposited it into that old account the letter explained that it was sent to domestics for my child support. So I’m out of here guys ! Good luck and **bleep** you turbo tax !

Re: My turbo card

Scott nicoletti — Sat, 18 Apr 2020 18:17:02 GMT

**bleep** Noah, that was the only stipulation in not getting this 1200$, I was there 3 years ago bro. My two boys ended up getting a lot of my refund money due to arrears. Childsupport can really be a drain on you. Well hopefully that pays you off and if we get another bailout you get to keep that!! I wish you the best brother, stay safe ok!