topic System does not recognize my information in Get your taxes done using TurboTax

System does not recognize my information

Jmixon54 — Tue, 21 Apr 2020 19:08:07 GMT

I recently filed my taxes on March 21, by mailing it in. TurboTax says that they have everything for my stimulus check but I still can’t access any information regarding the refund or stimulus check

Re: System does not recognize my information

SusanY1 — Tue, 21 Apr 2020 19:39:47 GMT

Have you tried accessing it using 2018 data? In all likelihood, your 2019 tax return has not yet been processed yet if you mailed it on March 21st.

Re: System does not recognize my information

amandag199018 — Tue, 21 Apr 2020 20:04:15 GMT

The system is having issues it says on the IRS it’s not working for everyone