topic Re: System Issues in Get your taxes done using TurboTax

System Issues

Quanna93 — Wed, 15 Apr 2020 12:52:49 GMT

This morning when trying to check my turbo debit card on the app the app is having issues it won’t pull up to let me log in then I try online it freezes before I can even log in and then when I call the call is silent and don’t ring at all. It’s very frustrating when all I’m trying to do is check my balance

Re: System Issues

Bomb428 — Wed, 15 Apr 2020 13:00:40 GMT

Same here

Re: System Issues

Drayabee — Wed, 15 Apr 2020 13:07:02 GMT

Same thing just trying to check my account because the irs shows a different account number then my turbo card account number and this year was my first time using it with my taxes.

Re: System Issues

Smokeyhoward19 — Wed, 15 Apr 2020 13:09:17 GMT

SAMEEE. I thought it was just my phone being dumb.

Re: System Issues

TaishaB88 — Wed, 15 Apr 2020 13:13:19 GMT

Same.... I need my router number and banking info

Re: System Issues

randalwoods — Wed, 15 Apr 2020 13:13:28 GMT

Issues logging into the turbo card app for the VISA debit card. Also, freezes when trying to log in to the account online. I see others having same issue..How about it Turbo, Green Dot, Intuit..You guys have any response to this. It is frustrating.

Re: System Issues

Benjamin062 — Wed, 15 Apr 2020 13:16:58 GMT

I have been having the same problem since yesterday.

Re: System Issues

Wafflehouse2008 — Wed, 15 Apr 2020 13:22:35 GMT

Mine is doin the same thing

Re: System Issues

Jlatimer91 — Wed, 15 Apr 2020 13:26:51 GMT

Wow! I though it was just me this is really frustrating! You can’t even call the customer service number.

Re: System Issues

Luchcl — Wed, 15 Apr 2020 13:28:22 GMT

Same issues ...Still nothing mad weird.!!!

Re: System Issues

dforty — Wed, 15 Apr 2020 13:36:00 GMT

does it show the last four of your social? cuz thats what mine shows

Re: System Issues

Chaplin89 — Wed, 15 Apr 2020 13:48:52 GMT

Having the same issue except it's saying the wireless customer you called can't answer and cant log in says to reload page fine time for them to **bleep** everything up

Re: System Issues

Petey2 — Wed, 15 Apr 2020 19:03:18 GMT

UPDATE: I recieved my deposit on 4/15 on my turbo card around 2pm eastern. They are coming 🙂

I checked the irs website to see where they sent mine, and the bank account info shows the last 4 of my social as well. I hope that's what you were talking about. I have the turbo card and recieved a refund advance.

Re: System Issues

dforty — Wed, 15 Apr 2020 13:59:42 GMT

yes thats exactly what im talking about. I also got the advance. but the account number for the card is on my tax return.

Re: System Issues

Rosjsph — Wed, 15 Apr 2020 14:03:58 GMT

I didn’t receive the stimulus check and I filed using this card does the government not consider turbo card a real bank?

Re: System Issues

Petey2 — Wed, 15 Apr 2020 14:04:12 GMT

@dforty I checked my 1040 as well and it shows the correct account number.

This makes absolutely no sense.

Re: System Issues

Nyanza2020 — Wed, 15 Apr 2020 14:04:31 GMT

Yes! Mine does! I hope this doesn’t mean they’re sending a paper check😭. I hope they sent it to the card.

Re: System Issues

Jlthompson25 — Wed, 15 Apr 2020 14:07:04 GMT

Mine showed the last 4 of my social as well! I have no idea what is going on!?

Re: System Issues

Doughnut — Wed, 15 Apr 2020 14:16:43 GMT

I’m the same way

Re: System Issues

Kyzmom07 — Wed, 15 Apr 2020 14:42:33 GMT

Same here it’s so aggravating