topic Automated payment in Get your taxes done using TurboTax

Automated payment

AdamSmith200 — Thu, 14 May 2020 21:04:23 GMT

I have an automated payment scheduled for tomorrow for my turbotax bill. Is there any way to push this one week as it will pit me into the negative.

Re: Automated payment

mesquitebean — Thu, 14 May 2020 21:20:52 GMT

@ AdamSmith200 wrote:
I have an automated payment scheduled for tomorrow for my turbotax bill. Is there any way to push this one week as it will pit me into the negative.

It may be too late since they start that debit process a couple of days in advance. But phone them NOW at the number below. If it turns out they can't stop it and you end up with an overdraft fee, there is a process to appeal that to TurboTax to recover the overdraft fee. We can explain that process if it happens to you.

They say:

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

Hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

FAQ: Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

Re: Automated payment

mesquitebean — Thu, 14 May 2020 21:19:48 GMT

@AdamSmith200

The answer above had the wrong support hours. They are actually open another 2 hours and 45 minutes.

Hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

It has been corrected above. Sorry for any confusion.