https://ttlc.intuit.com/community/taxes/discussion/did-turbotax-customer-service-help-the-way-they-said-they-were/01/1645018#M988971 <P>I filed an amended return for my taxes through deluxe it didn’t do it so I got a refund for deluxe but the customer service lady said that she was able to change my stuff in a way to where I didn’t actually have to amend it that way and said to check irs website for update but it’s not showing anything, she changed the info but that’s not the correct amount o got on my return and I have screenshots of everything from before she did it showing that’s not originally it, I didn’t receive that or any info on if she amended it or if she **bleep**ed me and lied the whole time&nbsp;</P> Wed, 24 Jun 2020 16:14:19 GMT Jennaboykin92 2020-06-24T16:14:19Z https://ttlc.intuit.com/community/taxes/discussion/did-turbotax-customer-service-help-the-way-they-said-they-were/01/1645018#M988971 <P>I filed an amended return for my taxes through deluxe it didn’t do it so I got a refund for deluxe but the customer service lady said that she was able to change my stuff in a way to where I didn’t actually have to amend it that way and said to check irs website for update but it’s not showing anything, she changed the info but that’s not the correct amount o got on my return and I have screenshots of everything from before she did it showing that’s not originally it, I didn’t receive that or any info on if she amended it or if she **bleep**ed me and lied the whole time&nbsp;</P> Wed, 24 Jun 2020 16:14:19 GMT https://ttlc.intuit.com/community/taxes/discussion/did-turbotax-customer-service-help-the-way-they-said-they-were/01/1645018#M988971 Jennaboykin92 2020-06-24T16:14:19Z https://ttlc.intuit.com/community/taxes/discussion/re-did-turbotax-customer-service-help-the-way-they-said-they-were/01/1645360#M988972 <P>If a TurboTax representative helped you to make changes within the program you will still need to file the return, or if it is an amendment print it and file.&nbsp; It is not clear from your question if your return has been transmitted to the IRS yet or not.&nbsp;</P> <P>&nbsp;</P> <P>TurboTax representatives do not have the ability to change your tax return or submit any items on your behalf, with the exception of customers working with our full-service product team.&nbsp; If you are filing with full-service you would have been assigned a specific contact at TurboTax and should reach out to that individual.&nbsp;</P> <P>&nbsp;</P> <P>Otherwise, it sounds like there is still a step missing though I can't see your data so I can't determine if that is to transmit the return electronically, or to print the return and mail it in for processing if it is amended.</P> <P><BR /> When you log in to TurboTax does the status of your return show&nbsp;<STRONG>Accepted</STRONG>?&nbsp;</P> <P>&nbsp;</P> <P>You may need to reach back out for more assistance from someone who can work with you on your specific situation using this contact form:&nbsp;<A href="https://support.turbotax.intuit.com/contact/" target="_blank">Contact TurboTax.</A></P> Wed, 24 Jun 2020 19:56:26 GMT https://ttlc.intuit.com/community/taxes/discussion/re-did-turbotax-customer-service-help-the-way-they-said-they-were/01/1645360#M988972 SusanY1 2020-06-24T19:56:26Z