Turbo Tax will not open on MAC computer

ezemaitis — Wed, 15 Jul 2020 15:46:43 GMT

This is the second year in a row where Turbo Tax Home Business will not open because Apple cannot check it for malicious software. Last year I could find a phone number to speak to someone and download a new link to reload the software so it would open. I cannot find a contact phone number.

It was operable until the software crashed 90% through preparing my taxes. The work did not save and upon trying to reopen TurboTax, I got the above message. I have tried reinstalling product to no avail.

Please help

Re: Turbo Tax will not open on MAC computer

macuser_22 — Wed, 15 Jul 2020 15:47:58 GMT

if you get the message "TurboTax cannot be opened because Apple cannot check it for malicious software" then that is caused by the Apple "Gatekeeper" introduced with OS X 10.15 (Catalina).

That has nothing to do with TurboTax and will happen for any application not purchased from the Apple Store.

See this Apple article on this: https://support.apple.com/en-us/HT202491

And this TurboTax help article: https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

For older Mac systems when TurboTax will not open.
See:

Be sure that System Preferences -> Security & Privacy -> General -> Allow apps downloaded from App Store and identified developers is checked.

Go to the Applications folder and select the TurboTax application in the Finder and right click with the mouse (or control click) ans select the top "open". That should force the first open. After that it should open normally.

https://ttlc.intuit.com/questions/1899267-administrator-rights-mac

topic Turbo Tax will not open on MAC computer in Get your taxes done using TurboTax

Turbo Tax will not open on MAC computer

Re: Turbo Tax will not open on MAC computer