topic Re: Turbotax 2018 Deluxe crashes constantly in Get your taxes done using TurboTax

Turbotax 2018 Deluxe crashes constantly

ByronS — Sun, 20 Jan 2019 13:01:47 GMT

I'm running Turbotax 2018 Deluxe 2018.31.13.231 on Windows 10. The app crashes sometimes when I advance topics filling in forms and sometimes when I save the file. It has done this 5 times in about 30 minutes today. A few days ago when I first used it the app closed when I saved the file and I just assumed I had selected a save-and-close menu option and thought nothing of it at the time since I was done for the moment. When I ran the app today there was no file and I had to reenter everything. When I restart the app it recovers the file and sometimes I lose data, sometimes not. I don't see a log file that I can check.

Has anyone else encountered issues like this? Is the app not yet stable? I find it hard to trust an app that crashes this frequently and I am not thrilled about have to keep reentering data.

Re: Turbotax 2018 Deluxe crashes constantly

Carl — Sun, 20 Jan 2019 15:29:48 GMT

You call it "the app" as if you're on a mobile device such as an android. However, you clearly state you're Windows 10. So I'm assuming you are on a full fledged windows computer and not something like a Chromebook or some other cheap throw-away technology.

I've been using multiple versions of the CD/Desktop software on my windows 10 pro computers (3 of them) and no issues with stability at all. I strongly suspect you have other issues. So here's some wild guesses of things to try based on no facts what-so-ever.

- After physically disconnecting the computer from the Internet, disable "real time protection" on whatever antivirus program you're using. If using a separate malware program, turn that off too. Then use the TTX program and see if remains stable with the antivirus turned off. If it does, then you potentially have issues with the antivirus.

- Make sure that either Controlled folder access is turned off (which I do not recommend you leave it off) or that C:\Program files(x86)\TurboTax\[yourversion]2018\32-bit\turbotax.exe is allowed to bypass controlled folder access.

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Mon, 28 Jan 2019 00:08:28 GMT

I have got the very same problem. It is barely usable, crashes randomly. Sometimes it saves the work, sometimes it does not. Tried on 2 computers, same result.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Mon, 28 Jan 2019 16:32:49 GMT

I have the very same problem on two separate computers even after I applied the manual update. Also, while I appreciate the suggestion regarding antivirus, these days everyone has to have anti-virus/anti-malware on their systems for protection so Intuit needs to provide products that coexist with these protections.

Re: Turbotax 2018 Deluxe crashes constantly

jmandoman — Mon, 28 Jan 2019 20:01:03 GMT

Same problem: TTX 2018 Deluxe running on Windows 10. It crashes without warning or any error message at different points. Crashed several times just entering basic info to start a new return. Farthest I've gotten is mid-way through entering income items. Sometimes it saves data sometimes it doesn't. I'm getting tired of re-entering the same info over and over. Someone at Intuit needs to start looking at this and tell us what's going on. It would be nice to know they are aware and are trying to fix this.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Tue, 29 Jan 2019 21:13:59 GMT

I contacted TurboTax technical support earlier today and the person I spoke with immediately provided a new downloadable version of TTax Deluxe with State because he assumed my CD version from Costco was corrupt. After removing the prior iteration and installing the new one I set out to try again. The good news is that I got further than I had before but the bad news is that I still haven't made it out of the Income section without it crashing. I guess I'll call technical support again ...

Re: Turbotax 2018 Deluxe crashes constantly

mreed691 — Thu, 31 Jan 2019 02:43:09 GMT

Same problem... 2018 turbotax Deluxe on Windows 10. MacAfee antivirus... but I agree you shouldn't have to disable antivirus to run a program. I did change my settings to Administrator permission for Turbo Tax. That seemed to lessen the crashes but still too often. I'm annoyed because I had issues with downloading 2nd state in 2017 last year and customer service took a long time to determine they had a known bug and give me the solution. Afterwards, I couldn't get a credit on the 2nd state I purchased twice due to their bug and direction I received from Customer Service. I have been using Turbo Tax for many years... but I'm starting to lose confidence in Intuit. I hope at some point they give this some attention and put out a solution.

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Thu, 31 Jan 2019 03:00:02 GMT

If Intuit does not fix this in the next month or so, I will want a refund so I can purchase HR Block Tax Cut instead. I never had problems of this magnitude before with TurboTax, it is just unusable.

And support seems to be missing in action!

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Thu, 31 Jan 2019 13:42:51 GMT

I spent close to two hours on the phone yesterday with TTax technical support and still do not have a resolution. Their focus was almost exclusively on firewalls, virus, and malware protection which was disappointing. I've spoken to four tech support individuals now and all were unaware of the difficulties we're having so I suggested they have representation in these forums and let them know this issue affects the complete TTax line of products. At the conclusion of the call yesterday the representative was going to escalate the issue to their application development staff so I hope something good comes from that.

Re: Turbotax 2018 Deluxe crashes constantly

RadarVMe — Sat, 02 Feb 2019 16:53:11 GMT

Just chiming in - another Windows 10 (Home) user , with Norton 360 antivirus and firewall that I will NOT turn off, and I can't go more than a few minutes without the program shutting down. I'm preparing to return the software and go with another brand.

LONG time Intuit user (Quicken more than TT) who lost faith in Intuit when they let Quicken go all to hell (yes, I'm aware it's not their product anymore). Now I know not to rely on their tax software, either.

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Sat, 02 Feb 2019 17:20:19 GMT

This is an intuit bulletin board, do they ever chime in ? Do they ever care about their clients?

Re: Turbotax 2018 Deluxe crashes constantly

Anonymous — Sat, 02 Feb 2019 17:39:02 GMT

Same issue here. I can't seem to go more than five minutes without TurboTax crashing and closing. I am running 2018 Deluxe on Windows 10. I have used it for years and it was never this bad before. I think it is time to give up on Intuit.

Re: Turbotax 2018 Deluxe crashes constantly

schneid — Sat, 02 Feb 2019 20:38:21 GMT

Using Home and Business 2018. Crashes whenever I try to check for updates and randomly while running. using Win 10 Pro 64 with AV off.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Sat, 02 Feb 2019 21:58:13 GMT

The four technical support people I spoke with sounded like they were unaware of this forum. In fact, they were unaware we are having this issue across their entire line of products.

Re: Turbotax 2018 Deluxe crashes constantly

llc45 — Sun, 03 Feb 2019 22:32:50 GMT

Using Turbotax Home and Business bought from Costco on Windows 10. Also keeps crashing. First the update online wouldn't work. So I had to force shutdown, reinstall and do manual update. Now it crashes every so often - first on updating w-2. Then trying to automatically update interest.

wrote:
The four technical support people I spoke with sounded like they were unaware of this forum. In fact, they were unaware we are having this issue across their entire line of products.

Re: Turbotax 2018 Deluxe crashes constantly

FormerFan — Sun, 03 Feb 2019 22:41:36 GMT

Win10 Pro / TurboTax 2018 Deluxe (download 03 FEB 2019)

Crashes or locks up constantly. Very few pieces of software are able to not just crash, but completely lock up Win10 Pro requiring a hard reboot, but congratulations Intuit you pulled it off. Crashes 50% of the time when saving and during many random section changes. Took 15 tries to finally sneak through eFiling. I say sneak through because it would get a little farther each time with no clear cause of random crashing.

This is a mess and an insult to your customers. Intuit -- it worked a few years ago. Last year and this year are buggy disasters. You would be better off delaying release than selling this garbage.

Re: Turbotax 2018 Deluxe crashes constantly

pankotskii — Mon, 04 Feb 2019 01:53:29 GMT

Having exact same problem. Crashes constantly. Tried reinstalling, updating Windows, repairing installation. Nothing helps. Never had that before. I have always used TTX. Are there any solutions out there yet?

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Mon, 04 Feb 2019 02:19:36 GMT

No fixes have been discussed here

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Mon, 04 Feb 2019 19:35:31 GMT

I had this problem last year with TT2017. Here is the post:

<http://tinyurl.com/ybwy42ey>

Same symptoms. I did an OS refresh and clean install, running Win10Pro on solid state drive. Spent over an hour with tech support, who was courteous and eager to help, but achieved nothing. He stated (and I believed him) that no one else had reported this bug. I will wait before running TT2018 to see if they finally deal with this. Best solution is to call CS and flood all TT boards with complaints. They may not acknowledge the issue, but they have to deal with it.

Before anyone dismisses my complaints, I have been using TT since taxdata 92. So spare me the advice about disabling AV. Good luck to all.

Re: Turbotax 2018 Deluxe crashes constantly

mkopelberg — Mon, 04 Feb 2019 20:35:44 GMT

Spent 2 hours on the phone with Tech support disabled all firewall anti viruses etc. downloaded an new program file from intuit, started a new tax file from scratch. Still crashed every few entries. Reloaded everything onto a new computer and received the same redults. I’ve been using TurboTax for 25 years. This is not a computer issue this a major program flaw.

Re: Turbotax 2018 Deluxe crashes constantly

mkopelberg — Mon, 04 Feb 2019 20:38:07 GMT

I’m having the same problem.
Spent 2 hours on the phone with Tech support disabled all firewall anti viruses etc. downloaded an new program file from intuit, started a new tax file from scratch. Still crashed every few entries. Reloaded everything onto a new computer and received the same redults. I’ve been using TurboTax for 25 years. This is not a computer issue this a major program flaw.

Re: Turbotax 2018 Deluxe crashes constantly

Sarai — Mon, 04 Feb 2019 21:54:27 GMT

I just downloaded the software today and i get as far a"submitting", but the system crashes before i can save anything and submit properly. I've been trying this all day. Not sure what to do.

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Mon, 04 Feb 2019 22:13:41 GMT

Hello Sarai,

Please call customer support. It will assist all of us by making a call record to document the issue, and force it up their list of priorities. Be sure to include type of OS, hardware and version of TT you are using. There may be multiple issues, but TT needs to get an update and a bulletproof troubleshoot procedure together.

Good luck to all.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Mon, 04 Feb 2019 22:15:11 GMT

Everyone here is having similar issues so unfortunately no one has an answer. I spent another hour on the phone today with TTax technical support and was told the developers are investigating and that they will call once they have a fix. Frankly, I doubt I will ever receive a call so I'll continue to apply updates as they happen and try to continue my taxes. My advice to you is to call their technical support and work with them. We have to continue to let them know this problem exists. Do a search for TurboTax technical support to find the number.

Re: Turbotax 2018 Deluxe crashes constantly

Sarai — Mon, 04 Feb 2019 22:52:11 GMT

COULD YOU GIVE US THE CORRECT NUMBER TO CALL PLEASE

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Mon, 04 Feb 2019 22:59:56 GMT

Unfortunately no. You need to do the search yourself and provide some identifying information and a brief description of the issue then they’ll give you a case number and the phone number. That’s why I recommended you search using the string in my message.

BTW, using all caps in your message is generally considered shouting and is considered rude.

Re: Turbotax 2018 Deluxe crashes constantly

jjgilmor — Tue, 05 Feb 2019 23:42:07 GMT

Same problem...crashes constantly. TurboTax Deluxe 2018 is AWFUL !!.

I'm using Windows 10 Pro Version 1703 OS Build: 15063.1387

NEVER HAD THIS PROBLEM ON ANY TURBOTAX YEAR BEFORE. GET NEW MANAGEMENT...FIRE SOMEONE ! UNUSABLE !!

Re: Turbotax 2018 Deluxe crashes constantly

winecracker — Thu, 07 Feb 2019 00:08:59 GMT

Having same issue. New PC, Windows 10 (latest update), updated virus software (turning off doesn't stop crashes), no other issues with Quicken (i realize not Intuit any longer) nor other programs or apps. Since Intuit seems to not consider this important enough to address, I suggest you leave a review on Amazon, Costco ....wherever you purchased -- I just did so. Somehow they need to get the message this is an important issue. Personally, I don't know what else to do. Am afraid to use my current tax file it's been recovered so many times. Please Intuit, please at least acknowledge the issue and give us an idea when a fix will be released and IF we can trust our tax file. Sad, I've used TurboTax for decades. Is support getting worse?

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Thu, 07 Feb 2019 00:35:51 GMT

You make a great point about the integrity of the results when you have to restart and recover so many times. I recommend you contact TTax technical support as a way to make sure they are aware of the magnitude of this issue.

Re: Turbotax 2018 Deluxe crashes constantly

auburndude — Thu, 07 Feb 2019 00:46:20 GMT

I have the exact same issue. Used the system for 2 hours, it has crashed 8 times. Absolutely ridiculous

Re: Turbotax 2018 Deluxe crashes constantly

RadarVMe — Thu, 07 Feb 2019 01:11:12 GMT

I called them today, disappointed that I couldn't return this "defective" item to the store where I bought it. They seemed completely unaware, and a little annoyed that I was mad at them (because I was clearly mad at them). I told them that I didn't have time to wait around for them to acknowledge and then fix the problem (I referenced this thread - told the LOTS of their customers are reporting this problem), and their only solution was to let me return the software and then wait/hope for a refund in 8 weeks. I wish I'd bought it with a credit card - I'd dispute the charge.

I do think it's good advice to REVIEW this product publicly -- I've done that already. I plan to buy a competitor's software and wait for my refund, documenting the hell out of my shipment of their software.

Re: Turbotax 2018 Deluxe crashes constantly

Amy S — Fri, 08 Feb 2019 00:33:13 GMT

I have the same issue. It seems to create a backup file every 5 minutes or so. Sometimes if I've entered a bunch of data I'll wait a few minutes before clicking the next button so it has a chance to take a backup. I was hoping the download I got today would fix it, but no luck.

We have windows 10 home version 1803 build 17134.523

Turbo Tax Premier Release .0370

Re: Turbotax 2018 Home & Business

benjmsher — Sun, 10 Feb 2019 23:39:33 GMT

my copy is a cd purchased on amazon. Home and Business version. I'm running it on Windows 7 professional. it is randomly crashing and having to be reopened. the screen goes light grey and sits there. if you click on it, then you get the crash advisory: what would you like to do ... restart, search for a fix, etc.

i have taken to manually saving almost every time i add new information. otherwise my work is lost. i've never had a problem with TT so this is very dissapointing. and why on earth isn't it set up to auto save constantly, with each additional entry?

that being said, i often have many pages open and sometimes prior years also open. not sure if that is relevant or not.

i do perform updates regularly so it doesn't seem that that matters.

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Mon, 11 Feb 2019 00:33:21 GMT

Ha! Intuit is blocking reviews on Amazon. Tried to cross link this thread on AMZN product reviews and got following error message:

"Sorry, we are unable to accept reviews for this product. This product has limitations on submitting reviews. There can be a number of reasons for this, including unusual reviewing activity."

They also cut the price by 20% since last month.

Re: Turbotax 2018 Deluxe crashes constantly

JAZ — Mon, 11 Feb 2019 03:25:38 GMT

Same issue that I am having with the obscene amount of crashes with Turbo Tax 2018 software. Really annoyed I resorted to saving my progress every fourth input. If you don't you have to literally restart in its entirety. Really annoyed.

Re: Turbotax 2018 Deluxe crashes constantly

ROsb2331 — Mon, 11 Feb 2019 14:49:46 GMT

Yes mine crashes constantly. I can't even get it to file my returns online now. Very frustrating.

Re: Turbotax 2018 Deluxe crashes constantly

bwanagreg — Mon, 11 Feb 2019 19:55:31 GMT

Add me to the apparently long list of people with frequent crashes of TTX Premeire, W10 purchased on CD from Costco. Utter garbage this year.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Mon, 11 Feb 2019 20:45:14 GMT

I discovered that TurboTax has a site on Facebook with community discussions that are at least being monitored by what I assume to be TTax employees. So far it hasn't helped my situation with the crashes but posting there is another way of making TTax aware of the issues we are having. If you have a Facebook account you might give it a try.

Re: Turbotax 2018 Deluxe Doesn't Even Get Past the BEGIN page

PomonaMom — Mon, 11 Feb 2019 22:00:19 GMT

I spent 2 hours and 13 mins on Sunday 2/10 with tech support after I couldn't access my tax return created on 2/4 with the CD install from CostCo. I had deleted all files from folders, cache, etc and restarted and then reloaded TurboTax (TT) 2018 several times before calling TT. It would take me to the beginning before it asks I fill out the form to keep up to date and then would crash...

The tech just had me go several times through the same routine I just completed myself before calling! Then he suggested I disable antivirus! I asked him why? I loaded the original CD on 2/4 with antivirus running and was able to input all my tax information into the return. Why now antivirus a problem? He didn't have an answer. He suggested I go online and do my return online! I don't think so!!!

So, I said I'll call back on Monday when they have level 3 support.

Level 3 support today, Monday 2/11 was a joke. She tried to convince me to use the online program. I guess TT would prefer we put all our personal data on their server - to get hacked - RIGHT!

She had me delete the antivirus from the computer! REALLY! Well, I did. I wanted to access my tax return which took hours to input data into. Then we tried every which way to uninstall TT, restart computer and re-install. Still same - when I get box to launch TT and I click on it - just crashed. She then suggested I delete my chrome (it was the only thing that had updated between my original TT install and yesterday. So I did. Then she claimed it must be my computer which is the problem. So, we went down the line... Antivirus - Chrome - my computer... But never could TurboTax be the problem! She offered me a refund... doesn't help cause I still need to get my taxes done

I am now furious. The app is definitely full of bugs and it is in the "update" that is installing on the computer...

Time to use another software brand!

Re: Turbotax 2018 Deluxe crashes constantly

GOTABBYGO — Mon, 11 Feb 2019 22:04:23 GMT

Hi Byron, It's not the app, it's your PC or Laptop. It sounds like you have a bug. What Anti-Virus are you running?

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Mon, 11 Feb 2019 23:32:10 GMT

Gotabbygo, It's not the A/V. First, go read all of the posts on this thread. Even Intuit CS can't correct it. If it was as simple as turning A/V off this would have been reported as solution long ago.

In my case, this problem started last year and after spending an hour and a half with CS they gave up. I am running W10Pro with 16GB Ram with Win Defender, which I tried turning it off, with no success. I bought TT again this year with the hope they fixed it. Seems like they can't - or won't.

I see you registered for first time on this Board today to make 2 posts, with the other telling people to be patient waiting for their refund. Do you, or friend or family member work for Intuit? If so, tell them they need to stop making excuses, acknowledge they have a systemic issue, and report what steps they are taking to fix it. Put out a support notice! The amount of customers' time and good will they are burning through with denial will never be recovered.

Who is blocking unfavorable reviews on AMZN? Intuit or AMZN itself?

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Mon, 11 Feb 2019 23:43:10 GMT

May be I have a solution or a work around.

I loaded turbotax on a VMWare guest running Windows XP, and allocating just 1 Core and 2 GB of mem. It is painfully slow, but sofar it has not crashed. May be Windows 10 is the problem .

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Mon, 11 Feb 2019 23:55:04 GMT

Christophe: Congratulations and thanks for suggestion. WIN 10 is the environment. This should have been identified by Intuit and resolved by Intuit well before the release.

AMZN finally allowed me to submit a review (lets see if the post it). Quote:

---------------------------------------------------------------------

There is a thread on Intuit site about users experiencing serious problems with program crashing which Intuit cannot fix. <https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/Turbotax-2018-Deluxe-crashes-constantly/td-p/9282>

As of today, Intuit CS cannot fix it.

I am a 25 year customer and not a competitor or paid troll. I personally experienced this issue with TT2017 and will not launch program until I see some progress is resolving issues. If you are in a hurry to get your taxes done, better consider another program.

Interestingly, AMZN was blocking reviews all day yesterday. Curious whether that was at Intuit's request or AMZN's system. Good luck to all.

https://www.amazon.com/dp/B07H4DN73L?ref=cm_sw_em_r_rw_dp_jHQZlvWkQDpc7

Re: Turbotax 2018 Deluxe crashes constantly

winecracker — Tue, 12 Feb 2019 00:26:24 GMT

Yep. Similar situation. Today, I spent about 2.5 hours with 3 diff support reps including one that I was "escalated" to. She even had a "higher up" share my screen to see it crash a few times. Had me reinstall with a new clean file that I downloaded from Intuit -- with antivirus off, updated Java, cleaned Java cache. Made sure my Win 10 was up to date. (Running HP Spectre x360 I-7 with 12 gb memory, Win 10) I've ran pc and operating system diagnosis with no discovered issues. They claim they haven't been advised of a crashing issue. I pointed them to support/community pages and one rep looked and agreed she was seeing issue. They finally threw hands in air and told me to file using online application. I decided instead to review forms line by line between crashes to determine if I had a good file to eFile and did so. During eFiling and payment it crashed a couple times, but was able to ultimately send file. It's been accepted by Feds. So keeping fingers crossed all is going to be OK with state. I am a volunteer tax preparer with TaxAide and I've used TTax since at least 1994 (that's the oldest file i have.) So, I'm not a novice with PCs, turbotax or tax preparation. Intuit seems incapable of acknowledging that they have an issue with TTax crashing. Am guessing that maybe TTax corp culture is getting tired and working in silos. Don't seem to be talking to each other. Guess I'll go another way next year.

Re: Turbotax 2018 Deluxe crashes constantly

BarbL — Tue, 12 Feb 2019 00:31:53 GMT

Please see this TurboTax FAQ for information and to sign up to be notified of a fix to this issue: TurboTax Windows 2018 Crash errors

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Tue, 12 Feb 2019 01:06:27 GMT

Another errorcode: [phone number removed]

Out of memory problem....

Problem Reporter Error Code: [phone number removed]
2019-02-08 19:16:49,825 [21] 2018.31.16.237 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-08 19:16:49,826 [21] 2018.31.16.237 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\

Re: Turbotax 2018 Deluxe crashes constantly

GabiU — Tue, 12 Feb 2019 01:11:53 GMT

Thank you all for reporting your experience here on the community.

We have discovered an issue. Please click on this article & sign-up for updates regarding these errors.

Re: Turbotax 2018 Deluxe crashes constantly

JAZ — Tue, 12 Feb 2019 01:30:46 GMT

Unless almost every person on this forum including myself have a bug on their computer it's the program not the computers.

Re: Turbotax 2018 Deluxe crashes constantly

member124671 — Tue, 12 Feb 2019 02:51:22 GMT

I see 6 types of crashes, totally have 92 crashes, some of them are the same. Examples of those 6 are:

Problem Reporter Error Code: [phone number removed]
2019-02-06 11:45:29,591 [21] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 11:45:29,635 [21] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\
-----------------
Problem Reporter Error Code: [phone number removed]
2019-02-07 18:18:27,919 [1] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
2019-02-07 18:18:27,919 [1] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\
-----------------
Current Active formset = S2018US1040PER, Federal formset = S2018US1040PER.
Active Formset Version = 1, Build = 2018.52.0.1
State formsets that are installed : mai. Count = 1.
State formsets that are part of the return : mai. Count = 1.
2019-02-06 13:08:07,958 [1] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populatePrintListMetaData(File , File )
at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populateFormsetMetadata(File )
at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository..ctor(File[] formsetPaths)
at com.intuit.cg.fs.fps.api.Application.createFormsetRepository(File[] )
at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir)
at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir, File fontsDir)
at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToContent, String pathToFonts, String pathToLogFile, String logLevel)
at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToLogFile, String pathToContent, String pathToFonts)
at PrintProxy.Reload()
at PrintProxy..ctor()
at PrintProxy.Initialize()
at PdfPrint.{ctor}(PdfPrint* )
at IntuitTaxInterop.PrintInterop.Initialize()
at IntuitTaxInterop.PrintInterop.Instance()
at Intuit.Ctg.Wte.Service.Printer.PrintManager.RegisterInstance()
at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.OpenTaxReturn(EventArgs ea)
at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.CreateRuntimeCompleted(Boolean result, Exception ex)
at Intuit.Ctg.Map.BackgroundWorkerQueue.<>c__DisplayClass5_0`2.<GetBackgroundWorker>b__1(Object sender, RunWorkerCompletedEventArgs args)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
2019-02-06 13:08:08,584 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236
2019-02-06 13:08:09,789 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter: Appending ESD diagnostic info..
2019-02-06 13:08:09,822 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter Error Code: [phone number removed]

-----------------
2019-02-06 13:13:32,841 [25] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 13:13:33,440 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236
2019-02-06 13:13:34,384 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter: Appending ESD diagnostic info..
2019-02-06 13:13:34,423 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter Error Code: [phone number removed]
2019-02-06 13:13:34,445 [25] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 13:13:34,446 [25] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\
-----------------

2019-02-06 13:14:44,665 [33] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Media.MediaContext.CompleteRender()
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 13:14:45,344 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236
2019-02-06 13:14:46,805 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter: Appending ESD diagnostic info..
2019-02-06 13:14:46,870 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter Error Code: [phone number removed]
2019-02-06 13:14:46,896 [33] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 13:14:46,896 [33] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\
-----------------

Problem Reporter Error Code: [phone number removed]
2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -
UniversalUnhandledExpectionHandler threw exception
2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Media.MediaContext.CompleteRender()
at System.Windows.Media.MediaContext.CreateChannels()
at System.Windows.Media.MediaSystem.ConnectChannels(MediaContext mc)
at System.Windows.Media.MediaContext..ctor(Dispatcher dispatcher)
at System.Windows.Media.MediaContext.From(Dispatcher dispatcher)
at System.Windows.Media.Visual.VerifyAPIReadWrite()
at System.Windows.Media.VisualCollection.Add(Visual visual)
at System.Windows.Controls.UIElementCollection.AddInternal(UIElement element)
at System.Windows.Controls.UIElementCollection.Add(UIElement element)
at System.Windows.Controls.UIElementCollection.System.Collections.IList.Add(Object value)
at System.Xaml.Schema.XamlTypeInvoker.AddToCollection(Object instance, Object item)
at MS.Internal.Xaml.Runtime.ClrObjectRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)
at MS.Internal.Xaml.Runtime.PartialTrustTolerantRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)
at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentCollection(ObjectWriterContext ctx)
at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentProperty(ObjectWriterContext ctx)
at System.Xaml.XamlObjectWriter.Logic_CheckAssignmentToParentStart(ObjectWriterContext ctx)
at System.Xaml.XamlObjectWriter.Logic_CreateAndAssignToParentStart(ObjectWriterContext ctx)
at System.Xaml.XamlObjectWriter.WriteStartMember(XamlMember property)
at System.Xaml.XamlWriter.WriteNode(XamlReader reader)
at System.Windows.Markup.WpfXamlLoader.TransformNodes(XamlReader xamlReader, XamlObjectWriter xamlWriter, Boolean onlyLoadOneNode, Boolean skipJournaledProperties, Boolean shouldPassLineNumberInfo, IXamlLineInfo xamlLineInfo, IXamlLineInfoConsumer xamlLineInfoConsumer, XamlContextStack`1 stack, IStyleConnector styleConnector)
at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)
at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)
at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow.InitializeComponent()
at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow..ctor()
at Intuit.Spc.Map.Features.Reporter.ProblemReportController.ShowModal(ProblemReportOperation problemReportOperation)
at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportExceptionImpl(Object sender, Exception exception, String message, Boolean fatal, Int32 userErrCode, Boolean isESDLogRequired)
at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportException(Object sender, Exception exception)
at TurboTax.App.UniversalUnhandledExpectionHandlerImpl(Object sender, Exception exception)
2019-02-06 13:44:47,793 [31] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\

Re: Turbotax 2018 Deluxe crashes constantly

member124671 — Tue, 12 Feb 2019 02:55:42 GMT

I see 6 types of crashes, totally have 92 crashes, some of them are the same. Examples of those 6 are:

Problem Reporter Error Code: 1a7a2a4a7a4a0a7a7a4a3
2019-02-06 11:45:29,591 [21] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 11:45:29,635 [21] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\
-----------------
Problem Reporter Error Code: 1a8a6a9a4a4a4a7a9a8a1
2019-02-07 18:18:27,919 [1] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
2019-02-07 18:18:27,919 [1] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\
-----------------
Current Active formset = S2018US1040PER, Federal formset = S2018US1040PER.
Active Formset Version = 1, Build = 2018.52.0.1
State formsets that are installed : mai. Count = 1.
State formsets that are part of the return : mai. Count = 1.
2019-02-06 13:08:07,958 [1] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populatePrintListMetaData(File , File )
at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populateFormsetMetadata(File )
at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository..ctor(File[] formsetPaths)
at com.intuit.cg.fs.fps.api.Application.createFormsetRepository(File[] )
at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir)
at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir, File fontsDir)
at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToContent, String pathToFonts, String pathToLogFile, String logLevel)
at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToLogFile, String pathToContent, String pathToFonts)
at PrintProxy.Reload()
at PrintProxy..ctor()
at PrintProxy.Initialize()
at PdfPrint.{ctor}(PdfPrint* )
at IntuitTaxInterop.PrintInterop.Initialize()
at IntuitTaxInterop.PrintInterop.Instance()
at Intuit.Ctg.Wte.Service.Printer.PrintManager.RegisterInstance()
at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.OpenTaxReturn(EventArgs ea)
at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.CreateRuntimeCompleted(Boolean result, Exception ex)
at Intuit.Ctg.Map.BackgroundWorkerQueue.<>c__DisplayClass5_0`2.<GetBackgroundWorker>b__1(Object sender, RunWorkerCompletedEventArgs args)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
2019-02-06 13:08:08,584 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236
2019-02-06 13:08:09,789 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter: Appending ESD diagnostic info..
2019-02-06 13:08:09,822 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter Error Code: 1a8a7a1a4a8a0a1a4a7a2

-----------------
2019-02-06 13:13:32,841 [25] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 13:13:33,440 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236
2019-02-06 13:13:34,384 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter: Appending ESD diagnostic info..
2019-02-06 13:13:34,423 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter Error Code: 1a9a6a7a7a4a0a0a9a3a9
2019-02-06 13:13:34,445 [25] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 13:13:34,446 [25] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\
-----------------

2019-02-06 13:14:44,665 [33] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Media.MediaContext.CompleteRender()
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 13:14:45,344 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236
2019-02-06 13:14:46,805 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter: Appending ESD diagnostic info..
2019-02-06 13:14:46,870 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -
Problem Reporter Error Code: 1a9a7a8a1a0a4a6a0a6a9
2019-02-06 13:14:46,896 [33] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)
at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
2019-02-06 13:14:46,896 [33] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\
-----------------

Problem Reporter Error Code: 2a0a9a2a2a5a8a6a9a8a3
2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -
UniversalUnhandledExpectionHandler threw exception
2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()
at System.Windows.Media.MediaContext.CompleteRender()
at System.Windows.Media.MediaContext.CreateChannels()
at System.Windows.Media.MediaSystem.ConnectChannels(MediaContext mc)
at System.Windows.Media.MediaContext..ctor(Dispatcher dispatcher)
at System.Windows.Media.MediaContext.From(Dispatcher dispatcher)
at System.Windows.Media.Visual.VerifyAPIReadWrite()
at System.Windows.Media.VisualCollection.Add(Visual visual)
at System.Windows.Controls.UIElementCollection.AddInternal(UIElement element)
at System.Windows.Controls.UIElementCollection.Add(UIElement element)
at System.Windows.Controls.UIElementCollection.System.Collections.IList.Add(Object value)
at System.Xaml.Schema.XamlTypeInvoker.AddToCollection(Object instance, Object item)
at MS.Internal.Xaml.Runtime.ClrObjectRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)
at MS.Internal.Xaml.Runtime.PartialTrustTolerantRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)
at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentCollection(ObjectWriterContext ctx)
at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentProperty(ObjectWriterContext ctx)
at System.Xaml.XamlObjectWriter.Logic_CheckAssignmentToParentStart(ObjectWriterContext ctx)
at System.Xaml.XamlObjectWriter.Logic_CreateAndAssignToParentStart(ObjectWriterContext ctx)
at System.Xaml.XamlObjectWriter.WriteStartMember(XamlMember property)
at System.Xaml.XamlWriter.WriteNode(XamlReader reader)
at System.Windows.Markup.WpfXamlLoader.TransformNodes(XamlReader xamlReader, XamlObjectWriter xamlWriter, Boolean onlyLoadOneNode, Boolean skipJournaledProperties, Boolean shouldPassLineNumberInfo, IXamlLineInfo xamlLineInfo, IXamlLineInfoConsumer xamlLineInfoConsumer, XamlContextStack`1 stack, IStyleConnector styleConnector)
at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)
at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)
at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow.InitializeComponent()
at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow..ctor()
at Intuit.Spc.Map.Features.Reporter.ProblemReportController.ShowModal(ProblemReportOperation problemReportOperation)
at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportExceptionImpl(Object sender, Exception exception, String message, Boolean fatal, Int32 userErrCode, Boolean isESDLogRequired)
at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportException(Object sender, Exception exception)
at TurboTax.App.UniversalUnhandledExpectionHandlerImpl(Object sender, Exception exception)
2019-02-06 13:44:47,793 [31] 2018.31.15.236 INFO TurboTax -
Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl
[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home & Business 2018\32bit\

Re: Turbotax 2018 Deluxe crashes constantly

GOTABBYGO — Tue, 12 Feb 2019 03:08:39 GMT

I purchased TurboTax Deluxe from Costco and installed it on my Windows 10 PC and did my taxes without any problems. Did you all do the same or did you download the software? It doesn't make sense that I had such a great and trouble free experience and you all had such a terrible one.

Re: Turbotax 2018 Deluxe crashes constantly

JAZ — Tue, 12 Feb 2019 03:29:36 GMT

I purchased the product from BJs. I've been using Turbo Tax since they have been around and always had a great go of it. Not this year though, total disaster like almost everyone venting in this forum is experiencing. Maybe your the Intuit save face patrol. Lol

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Tue, 12 Feb 2019 18:28:46 GMT

Hello BarbL,

Thanks for joining us on this forum. I used the links to sign up for the updates even though my experience is different. In my case TTax Deluxe randomly closes. For example, this morning I applied the latest TTax update and tried again and when entering 1099-DIV data TTax just disappeared without any warning or error message. I checked the Windows Events logs and there was absolutely nothing. This is the what I am experiencing throughout trying to enter my Income data. I haven't gone beyond that.

Re: Turbotax 2018 Deluxe crashes constantly

T Baron — Tue, 12 Feb 2019 20:44:34 GMT

My TT Home & Business was doing it too. I had to shut off my Live Protection anti-virus for internet connection and no problem since. I toggle it on and off when using Turbo Tax. Pain but it works now.

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Tue, 12 Feb 2019 20:52:43 GMT

bwentzel,

Don't look in the Windows log, but in the Turbotax logs. They are in users/username/app data/roaming/intuit/ ....

It will show an error code, and usually running out of memory.

May be increasing the java heap memory will improve things.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Tue, 12 Feb 2019 21:18:11 GMT

Excellent Christophe! I checked and I have a cornucopia of logs at that location and you are correct, it is an out of memory condition : "2019-02-12 07:52:45,933 [31] 2018.31.16.237 ERROR TurboTax -
System.OutOfMemoryException: Insufficient memory to continue the execution of the program." Where can you adjust the Java heap?

Thanks again.

Re: Turbotax 2018 Deluxe crashes constantly

GOTABBYGO — Tue, 12 Feb 2019 21:20:11 GMT

T Baron, I believe you're on to something.

If you count all of the complaints here about TurboTax crashing or freezing, and compare it to the 1,000,000's of people who are using the software without a glitch, you will discover that it's a very small percentage.

I still believe that it has something to do with the environment on your PC; mainly your Anti-Virus software.

I use AVAST on a Windows 10 PC and have had no issues whatsoever. Maybe we should explore what kinds of Anti-Virus those who are having problems, are using. Norton, Free AVG, McAfee? I bet we would come up with the answer, if we looked hard enough.

I'm just trying to help.

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Tue, 12 Feb 2019 21:36:20 GMT

GoTabbyGo.

If you have been sold a program with poor QA, and burning enormous amounts of time, it doesn't matter how many other users are not complaining. Even if AV may solve one issue for a few, it has nothing to do with the hundreds (possibly thousands) of others who are dealing with the very specific problems being reported. If it was just an AV issue, Intuit CS would have easily solved this problem for the few people who suffered though the support script. They haven't and it isn't. Even their own FAQ acknowledges its an open problem.

Rather than PR trolls seeking to minimize the severity of the situation, how about a factual report from Intuit's PLM or engineering organization providing an honest assessment of when this will be fixed?

Good luck to all.

Re: Turbotax 2018 Deluxe crashes constantly

BigRod — Tue, 12 Feb 2019 21:54:59 GMT

My TT Home & Business randomly closes on Windows 10. I have now increased the Java heap as suggested by Christophe. I'll let everyone know by tomorrow AM if this solves the issue.

Re: Turbotax 2018 Deluxe crashes constantly

RSO 34 — Tue, 12 Feb 2019 22:08:08 GMT

I purchased the download directly from Intuit and have been using it for two days and it has crashed at least 20 times already. The "fixes" suggested don't work

Re: Turbotax 2018 Deluxe crashes constantly

BigRod — Tue, 12 Feb 2019 22:16:07 GMT

Changing the Java heap does NOT solve the TT randomly closes issue. Anyone else have an idea of what to try?!?

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Tue, 12 Feb 2019 22:30:13 GMT

Someone with alias "Trevor" from TurboTax support just posted following comment on AMZN site in response to critical review about program crashing:

Quote:

----------------------------
I can understand the frustration, but rest assured we are investigating these crashes and we currently have a containment article published to our community. You can check that containment article for the latest information about workarounds and solutions. Know that we are investigating solutions and will provide any workarounds as they become available. I hope this helps and thank you for sharing your experience.

- Trevor

_____________________

Unquote.

Anyone know what is a "containment article" and have they posted a link to workarounds, other than yesterday's FAQ stating simply they are working on it? Have they published any viable solutions?

Good luck to all,

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Tue, 12 Feb 2019 22:42:00 GMT

GOTABBYGO,

I use Avast and Windows 10, and it crashes all the time. An XP machine running in VMWare with low resources does not crash.

I absolutely don't believe for a moment it is related to AV. Intuit asking end-users to remove their AV is irresponsible.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Tue, 12 Feb 2019 22:43:12 GMT

Thanks for the information Lorob1. I’m not familiar with containment articles and a quick search didn’t turn anything up. It’s good to know though that TTax is acknowledging the issue and working on it.

GOTABBYGO, I don’t think you’re suggesting that that those of us in the minority who cannot get TTax to work are just out of luck and we need to suck it up but it sure sounds that way. I suggest you show a bit more respect for the collective wisdom of this group and engage in helping solve the issue rather that relying on the age old service tech level 1 excuse of it must be AV. I myself have over 40 years of experience working with computers and much of it associated with desktops. I’ve also owned personal computers of many types since the C64 was released. Please try harder to be more of the solution.

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Tue, 12 Feb 2019 22:44:01 GMT

There are now multiple threads running on this issue. No fixes or "workarounds" have yet been posted (other than reduce your machine to bare metal and start over w/o AV - which doesn't work).

<https://ttlc.intuit.com/questions/4572603-turbotax-premier-on-windows-10-pro-1809-is-constantly-randomly-crashing-and-exiting-causing-me-to-lose-data-i-have-just-entered-in-and-have-to-re-enter-it>

<https://ttlc.intuit.com/questions/4584656-i-have-turbotax-2018-deluxe-and-it-keeps-crashing>

https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/TurboTax-Deluxe-2018-crashes-constantly-on-Windows-10/td-p/10692

Good luck to all

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Tue, 12 Feb 2019 22:45:44 GMT

H&R block and Tax Act can import the previous year (2017) tax returns from TurboTax. Does anyone know if they can also import the current year (2018), as I have spent hours creating... Tired of not being able to file and not get my biggly refund.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Tue, 12 Feb 2019 23:05:41 GMT

Christophe,

I have no experience with either of those products but I’m interested in the answers to your questions.

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Tue, 12 Feb 2019 23:02:09 GMT

Here's yet another thread, from 5 days ago which drew comment that TT is working on fix for next update, which may take 1-3 weeks.

<https://ttlc.intuit.com/questions/4583397-turbotax-2018-home-and-business-unstable-it-all-of-a-sudden-will-crashes-i-am-running-windows-10-pro-64-with-an-ssd-hard-drive-why?jump_to=comment_7171037>

Other threads:

(e.g. crashing when trying to print to pdf - which I experienced with TT2017 without any fix)

<https://ttlc.intuit.com/questions/4592304-turbotax-2018-premier-crashes-when-i-try-to-print-a-return-to-paper-or-pdf-i-am-running-a-mac-with-sierra-10-12-6?jump_to=answer_7171021>

<https://ttlc.intuit.com/questions/4582698-turbotax-deluxe-crashes-every-time-it-tries-to-save-my-taxes-just-before-i-e-file-them-is-this-a-known-issue-and-when-will-it-be-fixed-software-is-up-to-date?jump_to=answer_7152256>

<https://ttlc.intuit.com/questions/4577155-i-have-one-page-to-review-and-it-takes-me-to-that-page-and-then-crashes-saying-that-turbotax-stopped-working?jump_to=answer_7151842>

https://ttlc.intuit.com/questions/4572888-site-keeps-crashing-should-i-question-the-accuracy-of-my-federal-tax-return?jump_to=answer_7151816

There are many more.

Good luck to all,

Re: Turbotax 2018 Deluxe crashes constantly

RadarVMe — Wed, 13 Feb 2019 02:31:01 GMT

I would like to strongly suggest that everyone having this problem call Intuit and request RETURN AUTHORIZATION (on the CD version, that is). I intend to return my software (even though they make it SUPER inconvenient, and I need to call them back and demand that they pay shipping). The more people do that, the more they'll take notice.

Looks like I'm doing my taxes the old fashioned way, this year .

Re: Turbotax 2018 Deluxe crashes constantly

GabiU — Wed, 13 Feb 2019 15:22:22 GMT

There are many factors that could influence the TurboTax program to crash.

1. Please make sure you're connected to the internet in order to ensure software updates and full functionality of your TurboTax program.

2. Confirm you meet the system requirements for Mac. Confirm you meet the system requirements for Windows.

a. To install and update software on Windows, you need Administrations Rights.

3. The next variable to keep in mind is the antivirus and firewall software programs on your device.

a. Uninstall TurboTax.

b. Disable antivirus and firewall software programs before reinstalling.

c. Reinstall TurboTax.

d. Re-enable antivirus and firewall after installing. (You don't have to disable them when using the program itself, only during installation.)

4. Manually update TurboTax.

If you are still experiencing issues within the program, please sign up in this Containment Article to receive updates on the error.
Thank you!

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Wed, 13 Feb 2019 16:24:58 GMT

It is pretty pathetic for Intuit to post their standard tier 0 answer for any TurboTax issue. If Intuit were to only to read the post, they would know that this is an application issue and out of memory bug.

Re: Turbotax 2018 Deluxe crashes constantly

sjmsing — Fri, 15 Feb 2019 21:11:06 GMT

same here. It is the software

Re: Turbotax 2018 Deluxe crashes constantly

rogelio32 — Fri, 15 Feb 2019 22:22:15 GMT

Are you maximizing the TT screen? Mine was crashing, as well. So I opened the software, kept it at its original window and it stopped crashing. Not sure if that helps. Good luck.

Re: Turbotax 2018 Deluxe crashes constantly

brianmcdonald505 — Sat, 16 Feb 2019 13:35:19 GMT

I'm running TurboTax Premier 2018 on a Windows 10 up-to-date 64 bit O/S. When I attempt to import information from a broker, in my case Schwab, it just crashes hard and it is repeatable. My work around is to hand key everything making the software nearly useless. If you cannot fix this Intuit, you should refund the purchases. I'd be happy to join a class action suit for negligence. I have not seen any software behave this badly in several years. - Brian McDonald

Re: Turbotax 2018 Deluxe crashes constantly

sjmsing — Sat, 16 Feb 2019 14:50:21 GMT

rogelio32 amazingly and bizarrely this is working so far for me. I'm now doing my taxes is a small box rather than on my full big laptop screen 🙃

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Sat, 16 Feb 2019 18:11:03 GMT

Rogelio

I'm not sure how you came up with your idea but you're a genius! I just completed my taxes by NOT maximizing the screen although I did adjust the windows size. I did not experience even one crash!

Thanks for the suggestion.

Re: Turbotax 2018 Deluxe crashes constantly

pjjohnson — Sat, 16 Feb 2019 19:59:16 GMT

I also purchased mine at Costco and am running on Windows 10. But several times when I advance to a new section I get a blank page. Several sections I cannot enter information.

Re: Turbotax 2018 Deluxe crashes constantly

mjskucius — Sun, 17 Feb 2019 17:28:46 GMT

I have been having the same issue with Premier for several weeks not (windows 10 as well). Tried again today as turbotax updated when I opened, got a few entries in and now it is closing on most any action (just like last week). Had a less that satisfactory call with support on Feb 9. After holding for some time, I got first level support. After having me deinstall and reinstall (twice, once from a fresh distribution) she was able to contact her 2nd level support (I think they were texting) for a very inefficient conversation. I asked multiple times to connect us all so we could move faster but she would not/could not do that. After about 3 hours on the phone, when 2nd level wanted me to deinstall and reinstall (3rd time) I terminated the call.

INTUIT WHERE ARE YOU? Those of us having this issue need some information in order to decide whether we should return for refund and buy HRBlock. Time is running...

Re: Turbotax 2018 Deluxe crashes constantly

benito747 — Mon, 18 Feb 2019 15:56:11 GMT

Having the same problem. My feeling is that they have not put the resources in to make Tax 2018 usable. Get the feeling they are going to force everyone to go online. Unfortunately I cannot use the online version. This is painful.

Re: Turbotax 2018 Deluxe crashes constantly

benito747 — Mon, 18 Feb 2019 21:32:49 GMT

Just downloaded the DELUXE program and it is basically useless operating on a Windows 10 machine. I really don't understand how can they sell this piece of junk. I have been preparing my taxes for years using Turbo Tax, I will admit that it always had some issues with crashing that got worse as the years progressed. This 2018 version is literally like stealing. It crashes on almost anything I try to do. This is what happens when all the competition in the Tax preparation software has been eliminated. It doesn't help the the US Tax code is designed to keep these players in business. Can you imagine a flat tax based system where you could complete your return in 5 minutes!! Unfortunately the rent-seekers will never allow this to happen.

Re: Turbotax 2018 Deluxe crashes constantly

mckinkade67 — Mon, 18 Feb 2019 22:23:38 GMT

I have the same problem. When I click the "Done" button to finish a section or on the main page and click "Visit All" or "Update", it crashes. I am completely stuck since I can't enter information into most sections. They need to resolve this quickly or I will start exploring to return the software and cancel my auto-renewal. I have used it for over a decade but last year was buggy and this year, so far, it is unusable.

Re: Turbotax 2018 Deluxe crashes constantly

mckinkade67 — Mon, 18 Feb 2019 22:27:17 GMT

It isn't a Costco issue. I have auto-renewal so Intuit ships it directly to me each year and I have the same issue. Crashes all the time and completely unusable.

Re: Turbotax 2018 Deluxe crashes constantly

mckinkade67 — Mon, 18 Feb 2019 22:30:58 GMT

yes, there is a sign up page somewhere for the "containment article" and I signed up but have not received any updates from it. There was another similar thread to this one but using Premier and that is where I found a link to it but that discussion has mysteriously disappeared.

Re: Turbotax 2018 Deluxe crashes constantly

mckinkade67 — Mon, 18 Feb 2019 22:39:11 GMT

https://ttlc.intuit.com/questions/4595927

Re: Turbotax 2018 Deluxe crashes constantly

slee1004 — Mon, 18 Feb 2019 23:31:46 GMT

rogelio32

I am having the same problem and I am going to try your solution of not maximizing the TT window to see if it solves my problem. Thanks for the suggestion. How many people have tried this work around and what is the success rate so far?

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Mon, 18 Feb 2019 23:33:44 GMT

Don't hold your breath.... It crashes just the same when you don't maximize the screen. At least for me.

Re: Turbotax 2018 Deluxe crashes constantly

benito747 — Mon, 18 Feb 2019 23:34:06 GMT

It's hard to believe that they even tested this software on a Windows 10 machine. I simply load my return then "View Forms" and it crashes. Sometimes on an additional try it works only to crash somewhere else. It's like they are selling "snake oil". When I get enough courage I will contact technical support, I'm afraid they will give me the run-around only to end up in the same place.

Re: Turbotax 2018 Deluxe crashes constantly

slee1004 — Tue, 19 Feb 2019 16:28:46 GMT

Status Update -

I followed rogelio32 advice and not maximized the TurboTax window. It seems to be a little bit more stable but it still crashed once. I was able to quickly finished the return and E-filed both Federal and state. I'm done for this year. I'll will definitely look for other alternatives for next year's return. No more TurboTax for me.

Re: Turbotax 2018 Deluxe crashes constantly

mckinkade67 — Tue, 19 Feb 2019 17:17:25 GMT

So I have been on the phone now for at least a couple hours with support with no luck. She has had me try these things, that may help others...just not me.

- Reinstall the software. I had a disc but downloaded the latest version from the Intuit site, version [phone number removed] and used it instead.

- Right click on the icon, go to the compatibility tab, and select Run this program in compatibility mode for Windows 8 and then in the Settings section, Run this program as administrator

- She then sent me a new version of the software, that was not on the download page before, and had me download and install it, version [phone number removed].

- Then she had me download the manual update here, https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business

- Nothing fixed the crashing issue so, as a last resort, she refunded my money and suggested that I try the online version so I will give that a go.

Re: Turbotax 2018 Deluxe crashes constantly

benito747 — Tue, 19 Feb 2019 21:38:22 GMT

I am using Windows 10 Pro, just on a hunch I had BitLocker enabled. I suspended BitLocker and ran Turbo Deluxe 2018 and it appears to be operating much better. Still hasn't crashed.

Re: Turbotax 2018 Deluxe crashes constantly

Denmark49 — Wed, 20 Feb 2019 22:30:26 GMT

I also was having many crashes of 2018 TurboTax Premier and on one button it was repeatable. I un-maximized the TurboTax window and have not had a crash since, even on the repeatable button.

Re: Turbotax 2018 Deluxe crashes constantly

slee1004 — Wed, 20 Feb 2019 22:42:02 GMT

Good.. AT least some of us have limited success overcoming this crashing problem by not maximizing the TurboTax window...

Re: Turbotax 2018 Deluxe crashes constantly

Jan1954 — Wed, 20 Feb 2019 23:32:07 GMT

I tried not maximizing my TurboTax session but I still get a crash. :(

I also tried saving my tax file on a USB connected drive because I read someplace that the solid state drives could be a problem, but still shutdown. :(

Re: Turbotax 2018 Deluxe crashes constantly

mckinkade67 — Thu, 21 Feb 2019 14:31:32 GMT

After many attempts to fix my crashing issue with tech support, they refunded me the cost of the software and it already deposited. I went to the online version and it worked fine. Unfortunately, the 2017 Turbotax pdf kept failing to upload into their system so I had to re-enter everything but it worked well and I submitted both my federal and state taxes.

Re: Turbotax 2018 Deluxe crashes constantly

jaybaron — Fri, 22 Feb 2019 17:06:42 GMT

Yes, I have turbotax delux running on my new HP computer with windows 10. It crashes randomly, about every 5 to 10 minutes. So far, it usually saves the data before it crashes. Very frustrating. May have to look for a new option to do my taxes next year.

Re: Turbotax 2018 Deluxe crashes constantly

Mike the Engineer — Fri, 22 Feb 2019 20:46:38 GMT

I finally solved the problem, at least for myself.

I hadn't experienced much in the way of the *random* crashing that others mentioned (only when I was doing a large import). However, I had previously been unable to save as PDF, and the behavior I experienced was inconsistent. Usually, TT would just vanish (crash) during the save. Sometimes a PDF file (incomplete) would appear before the crash, but usually it wouldn't. Sometimes, TT would display an error message popup before I had a chance to click "save" - while I was selecting what to include in the PDF. It was all over the place.

What fixed it was installing TT fresh on a different PC (a tower instead of a laptop), installing all the updates and rebooting. On this machine, I could save to PDF with no problems. In fact, I was able to do the regular PDF save as well as the "key worksheets" and "all worksheets" PDF save.

I don't know what made the difference on my tower. It's more powerful, and I have fewer applications installed on it (e.g. no Office). Maybe that's it. Maybe it's the fact that my tower (where the save worked) *doesn't* have the Oct 2018 Windows 10 update, which for some reason hasn't been offered yet to this machine. Maybe it's that on my laptop I had opted for TT to not send performance feedback, but I left that option enabled on my tower.

My hunch, however, is that the issue here is a race condition - a timing issue. That's usually the cause when the symptoms are inconsistent, since otherwise the program should behave deterministically. So running on a different machine with different characteristics may have itself been the cure. For example, my laptop has an SSD, whereas my tower has an old-style spinning HD (much slower to write files to). It's entirely possible that the export operation was executing too fast on my laptop, causing the race condition to hit a failure path.

Anyway, it's just a hunch, but it would be good to know if others who hit the "crash when saving to PDF" issue also are using an SSD.

Re: Turbotax 2018 Deluxe crashes constantly

Denmark49 — Fri, 22 Feb 2019 21:17:49 GMT

Yes, Mike the Engineer, I am using an SSD (solid state disk). Not maximizing (or un-maximizing) the TurboTax window eliminated TurboTax vanishing (crashing) for me.

Re: Turbotax 2018 Deluxe crashes constantly

benito747 — Fri, 22 Feb 2019 21:25:06 GMT

Man is this program quirky, I consider it a win if it doesn't crash within 10-minutes. It's almost usable since the auto-save feature allows me to retrieve my work. Amazing what I am willing to put up with to complete my taxes. This is what to expect when there is no competition in the tax preparation software market. Not only to you have to pay the government they also require so many hours of wasted time preparing your return without compensation.

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Fri, 22 Feb 2019 23:22:43 GMT

Mike, yes, I am running on an SSD laptop, using multimonitors. Good theory. Thanks.

Re: Turbotax 2018 Deluxe crashes constantly

Jan1954 — Sat, 23 Feb 2019 17:53:13 GMT

Is there anyone having the crashing problems NOT using a SSD drive?