https://ttlc.intuit.com/community/taxes/discussion/account/01/2159790#M987792 <P>Hello.......This is Jose Alcazar code 438453...............Have not heard from my tax expert (Gerald) since he made an attempt on the 30th. Have sent him all my docs..................waiting w no answer. Can I possibly be connected to Denis or any other agent. Whats the procedure.? If I have to I will downgrade to premier or deluxe.</P> Thu, 01 Apr 2021 15:04:44 GMT Jose Alcazar 2021-04-01T15:04:44Z https://ttlc.intuit.com/community/taxes/discussion/account/01/2159790#M987792 <P>Hello.......This is Jose Alcazar code 438453...............Have not heard from my tax expert (Gerald) since he made an attempt on the 30th. Have sent him all my docs..................waiting w no answer. Can I possibly be connected to Denis or any other agent. Whats the procedure.? If I have to I will downgrade to premier or deluxe.</P> Thu, 01 Apr 2021 15:04:44 GMT https://ttlc.intuit.com/community/taxes/discussion/account/01/2159790#M987792 Jose Alcazar 2021-04-01T15:04:44Z https://ttlc.intuit.com/community/taxes/discussion/re-account/01/2161457#M987793 <P>We cannot tell from your post whether you have TurboTax Live or the new Full Service version.</P> <P>&nbsp;</P> <P class="p1"><SPAN class="s1"><A href="https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live" target="_blank">https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live</A></SPAN></P> <P class="p1">&nbsp;</P> <P class="p1">&nbsp;</P> <P class="p1"><A href="https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947" target="_blank">https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947</A></P> Thu, 01 Apr 2021 21:00:52 GMT https://ttlc.intuit.com/community/taxes/discussion/re-account/01/2161457#M987793 xmasbaby0 2021-04-01T21:00:52Z