topic Outstanding Balance in Get your taxes done using TurboTax

Outstanding Balance

LindseyedayV — Wed, 08 Sep 2021 22:20:08 GMT

I got an email saying that I have an outstanding balance of over $80 for filing my 2020 taxes but I didn’t use TurboTax this year so I can’t have a balance.. Please help me figure out how to resolve this issue.

Re: Outstanding Balance

DoninGA — Wed, 08 Sep 2021 22:22:01 GMT

Was the email from TurboTax for tax year 2020?

If so, contact TurboTax support and speak with an agent about this issue. Use the key words Billing Issue

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Re: Outstanding Balance

VolvoGirl — Wed, 08 Sep 2021 22:40:00 GMT

Maybe it's for someone else? They might have typed their email address wrong and got yours? Or did you let someone use your account?

Maybe check if a return was accepted from your account. Check efile status here

https://turbotax.intuit.com/tax-tools/efile-status-lookup/