topic Ask a question steps in Get your taxes done using TurboTax

Ask a question steps

donnel904-aol-co — Mon, 09 Mar 2026 11:42:52 GMT

Logging into Turbo Tax and finding how to ask a question is extremely confusing. It took several minutes to find out how to submit a question. What the actual steps (Login URL, Search/Action steps)? Logging into my Turbo Tax account is useless (I'm not sure what that's even for if I can't submit questions directly from there).

Re: Ask a question steps

ColeenD3 — Wed, 06 Apr 2022 18:05:36 GMT

Wherever you submitted this question is the right place. What is your question?

Re: Ask a question steps

goanddotwo — Wed, 13 Apr 2022 23:29:00 GMT

I can not find a place to submit a question either . . . . .

Can both operating systems be used with one desktop purchase/ CD? I've used the Windows version, but now need to use it on a MAC. HOW do I access the MAC download when there is only an option for windows in my turbotax online account. Is it possible to get the version for Mac if I have already used the Window ? s version?

Re: Ask a question steps

Cass0317 — Fri, 15 Apr 2022 21:22:48 GMT

You are in the right place to submit a question.

If you are unable to get the software downloaded on your Mac, please contact customer support for a free download for the other platform.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.
What is the TurboTax phone number?

@goanddotwo

Roth IRA back door conversion & 401k rollover to traditional IRA

jmanni02 — Fri, 17 Jun 2022 23:09:45 GMT

Hello,

Q1:

I have an existing 401k Rollover traditional IRA account at Fidelity.

I put $14k (2021 and 2022 IRA limits) into the Rollover traditional IRA, in February 2022.

I then opened a new Roth IRA at Fidelity, and immediately (within a couple days) rolled the 14k in the traditional IRA to the Roth IRA.

I did not receive a 1099 or any other tax forms for this.

Do I need to report anything on my 2021 return? Or will it all be on the 2022 return?

Q2:

I rolled 401k money from a previous employer to a traditional IRA. They sent me a form 5498. I did not actually pull any money out of the 401k.

Do I need to report this on my 2021 return?

Thanks,

Rick

Re: Ask a question steps

flynduck — Wed, 15 Mar 2023 21:57:33 GMT

I also find no way to ask a new question. Since you got a response, where did you go to ask how to ask???

I have a question about 1099-MISC

trkmansl — Thu, 16 Mar 2023 01:13:42 GMT

I received a 1099-MISC from the New York Racing Association for $888. It was winnings from horse racing. I lost way more than I won that day. If it were a 1099-G, there is a spot to enter losses against winnings. The only place to do anything like that is where it asks if the fair market value is less than the 1099-MISC. Would I put zero there, or should I enter under the gambling winnings, where it asks about any other gambling winnings that I did not receive a W2-G?

Thanks

Re: I have a question about 1099-MISC

trkmansl — Thu, 16 Mar 2023 01:14:38 GMT

Not a 1099-G, I meant a W2-G

Re: I have a question about 1099-MISC

SForrestLO — Thu, 16 Mar 2023 17:08:54 GMT

Please see this Turbo Tax help article for more information.
How do I enter a W-2G?

@trkmansl

Causalty and repairs to home after flood

Dmaa0527 — Sun, 19 Mar 2023 00:15:15 GMT

My basement flooded last fall. I paid a company $4,000 to clean/sanitize the basement. I bought all the material to replace the damage for $3,200. Labor to restore the basement to the original look was $4,000. Personal property loss due to the flood was $8,700. Insurance covered $5,000 from all the above. What can I claim and what paperwork is needed for TurboTax?

Re: Causalty and repairs to home after flood

Cynthiad66 — Mon, 20 Mar 2023 13:29:24 GMT

Generally, you may deduct casualty and theft losses relating to your home, household items, and vehicles on your federal income tax return if the loss is caused by a federally declared disaster. You may not deduct casualty and theft losses covered by insurance, unless you file a timely claim for reimbursement and you reduce the loss by the amount of any reimbursement or expected reimbursement.

This link provides guidance on the deductibility of Casualty Losses.

When you have items that are lost or damaged as a direct result of a natural disaster, and you live in a federally declared disaster area, you may be able to take a tax deduction for the value of the property that's not covered by your insurance.

The lost or damaged items can be personal property, business property, or investment property.

Not eligible for the deduction:

Property with progressive deterioration such as termite or moth damage
Stolen items
Accidental losses of personal items, such as a ring dropped down the sink
Property loss or damage of property for personal use or used in performing services as an employee that’s not the direct result of a natural disaster as described previously. (This restriction started in 2018 and applies through 2025)

How to enter your qualified casualty loss

@Dmaa0527

Re:Where do I enter my estimated tax payments? Ask a question steps

befoundbyme — Sun, 03 Mar 2024 14:47:53 GMT

I bought Premier 2023 and have begun my return. I'm a single filer, not a business owner and made estimated tax payments to IRS FOUR TIMES in 2023 because we have a pay as you go tax law. I have spend a TON of time Searching for where to enter these FOUR payments and cannot find it. Someone posted this and it is WRONG. SEND SCREEN SHOTS on where these estimated tax payments are made? AND SHOW WHERE TO ASK A QUESTION ON THIS FORUM. ON MARCH 3 2023 IT IS WAY WAY TOO HARD TO FIND THAT TOO!

Where do I enter my estimated tax payments?

SOLVED•by TurboTax•19336•Updated 5 days ago

If you made estimated or quarterly tax payments in 2023 toward your federal, state, or local taxes, enter them in the Estimates and Other Income Taxes Paid section.

Open or continue your return.
Go to the Federal section, then Deductions & Credits.
- You can also search for estimated tax payments and select the Jump to in the search results.
Select Estimates and Other Taxes Paid.
Select Start or Revisit next to Estimated Tax Payments.
Choose Start next to the type of estimated tax payment you'd like to enter.
Enter the amount of estimated tax you paid at each of the quarterly due dates.
- If you paid 2022 estimated taxes in 2023, you'll enter just one amount for each state of locality.

Re: Re:Where do I enter my estimated tax payments? Ask a question steps

DoninGA — Sun, 03 Mar 2024 15:01:34 GMT

@befoundbyme

To enter, edit or delete estimated taxes paid (Federal, State, Local) -

Click on Federal Taxes (Personal using Home and Business)
Click on Deductions and Credits
Click on I'll choose what I work on (if shown)
Scroll down to Estimates and Other Taxes Paid
On Estimates, click on the start or update button