topic Re: Turbotax 2018 Deluxe crashes constantly in Get your taxes done using TurboTax

Turbotax 2018 Deluxe crashes constantly

ByronS — Sun, 20 Jan 2019 13:01:47 GMT

I'm running Turbotax 2018 Deluxe 2018.31.13.231 on Windows 10. The app crashes sometimes when I advance topics filling in forms and sometimes when I save the file. It has done this 5 times in about 30 minutes today. A few days ago when I first used it the app closed when I saved the file and I just assumed I had selected a save-and-close menu option and thought nothing of it at the time since I was done for the moment. When I ran the app today there was no file and I had to reenter everything. When I restart the app it recovers the file and sometimes I lose data, sometimes not. I don't see a log file that I can check.

Has anyone else encountered issues like this? Is the app not yet stable? I find it hard to trust an app that crashes this frequently and I am not thrilled about have to keep reentering data.

Re: Turbotax 2018 Deluxe crashes constantly

Carl — Sun, 20 Jan 2019 15:29:48 GMT

You call it "the app" as if you're on a mobile device such as an android. However, you clearly state you're Windows 10. So I'm assuming you are on a full fledged windows computer and not something like a Chromebook or some other cheap throw-away technology.

I've been using multiple versions of the CD/Desktop software on my windows 10 pro computers (3 of them) and no issues with stability at all. I strongly suspect you have other issues. So here's some wild guesses of things to try based on no facts what-so-ever.

- After physically disconnecting the computer from the Internet, disable "real time protection" on whatever antivirus program you're using. If using a separate malware program, turn that off too. Then use the TTX program and see if remains stable with the antivirus turned off. If it does, then you potentially have issues with the antivirus.

- Make sure that either Controlled folder access is turned off (which I do not recommend you leave it off) or that C:\Program files(x86)\TurboTax\[yourversion]2018\32-bit\turbotax.exe is allowed to bypass controlled folder access.

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Mon, 28 Jan 2019 00:08:28 GMT

I have got the very same problem. It is barely usable, crashes randomly. Sometimes it saves the work, sometimes it does not. Tried on 2 computers, same result.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Mon, 28 Jan 2019 16:32:49 GMT

I have the very same problem on two separate computers even after I applied the manual update. Also, while I appreciate the suggestion regarding antivirus, these days everyone has to have anti-virus/anti-malware on their systems for protection so Intuit needs to provide products that coexist with these protections.

Re: Turbotax 2018 Deluxe crashes constantly

jmandoman — Mon, 28 Jan 2019 20:01:03 GMT

Same problem: TTX 2018 Deluxe running on Windows 10. It crashes without warning or any error message at different points. Crashed several times just entering basic info to start a new return. Farthest I've gotten is mid-way through entering income items. Sometimes it saves data sometimes it doesn't. I'm getting tired of re-entering the same info over and over. Someone at Intuit needs to start looking at this and tell us what's going on. It would be nice to know they are aware and are trying to fix this.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Tue, 29 Jan 2019 21:13:59 GMT

I contacted TurboTax technical support earlier today and the person I spoke with immediately provided a new downloadable version of TTax Deluxe with State because he assumed my CD version from Costco was corrupt. After removing the prior iteration and installing the new one I set out to try again. The good news is that I got further than I had before but the bad news is that I still haven't made it out of the Income section without it crashing. I guess I'll call technical support again ...

Re: Turbotax 2018 Deluxe crashes constantly

Mike4532 — Thu, 31 Jan 2019 02:43:09 GMT

Same problem... 2018 turbotax Deluxe on Windows 10. MacAfee antivirus... but I agree you shouldn't have to disable antivirus to run a program. I did change my settings to Administrator permission for Turbo Tax. That seemed to lessen the crashes but still too often. I'm annoyed because I had issues with downloading 2nd state in 2017 last year and customer service took a long time to determine they had a known bug and give me the solution. Afterwards, I couldn't get a credit on the 2nd state I purchased twice due to their bug and direction I received from Customer Service. I have been using Turbo Tax for many years... but I'm starting to lose confidence in Intuit. I hope at some point they give this some attention and put out a solution.

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Thu, 31 Jan 2019 03:00:02 GMT

If Intuit does not fix this in the next month or so, I will want a refund so I can purchase HR Block Tax Cut instead. I never had problems of this magnitude before with TurboTax, it is just unusable.

And support seems to be missing in action!

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Thu, 31 Jan 2019 13:42:51 GMT

I spent close to two hours on the phone yesterday with TTax technical support and still do not have a resolution. Their focus was almost exclusively on firewalls, virus, and malware protection which was disappointing. I've spoken to four tech support individuals now and all were unaware of the difficulties we're having so I suggested they have representation in these forums and let them know this issue affects the complete TTax line of products. At the conclusion of the call yesterday the representative was going to escalate the issue to their application development staff so I hope something good comes from that.

Re: Turbotax 2018 Deluxe crashes constantly

RadarVMe — Sat, 02 Feb 2019 16:53:11 GMT

Just chiming in - another Windows 10 (Home) user , with Norton 360 antivirus and firewall that I will NOT turn off, and I can't go more than a few minutes without the program shutting down. I'm preparing to return the software and go with another brand.

LONG time Intuit user (Quicken more than TT) who lost faith in Intuit when they let Quicken go all to hell (yes, I'm aware it's not their product anymore). Now I know not to rely on their tax software, either.

Re: Turbotax 2018 Deluxe crashes constantly

christophe — Sat, 02 Feb 2019 17:20:19 GMT

This is an intuit bulletin board, do they ever chime in ? Do they ever care about their clients?

Re: Turbotax 2018 Deluxe crashes constantly

Anonymous — Sat, 02 Feb 2019 17:39:02 GMT

Same issue here. I can't seem to go more than five minutes without TurboTax crashing and closing. I am running 2018 Deluxe on Windows 10. I have used it for years and it was never this bad before. I think it is time to give up on Intuit.

Re: Turbotax 2018 Deluxe crashes constantly

Anonymous — Sat, 02 Feb 2019 20:38:21 GMT

Using Home and Business 2018. Crashes whenever I try to check for updates and randomly while running. using Win 10 Pro 64 with AV off.

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Sat, 02 Feb 2019 21:58:13 GMT

The four technical support people I spoke with sounded like they were unaware of this forum. In fact, they were unaware we are having this issue across their entire line of products.

Re: Turbotax 2018 Deluxe crashes constantly

llc45 — Sun, 03 Feb 2019 22:32:50 GMT

Using Turbotax Home and Business bought from Costco on Windows 10. Also keeps crashing. First the update online wouldn't work. So I had to force shutdown, reinstall and do manual update. Now it crashes every so often - first on updating w-2. Then trying to automatically update interest.

@bwentzel wrote:
The four technical support people I spoke with sounded like they were unaware of this forum. In fact, they were unaware we are having this issue across their entire line of products.

Re: Turbotax 2018 Deluxe crashes constantly

FormerFan — Sun, 03 Feb 2019 22:41:36 GMT

Win10 Pro / TurboTax 2018 Deluxe (download 03 FEB 2019)

Crashes or locks up constantly. Very few pieces of software are able to not just crash, but completely lock up Win10 Pro requiring a hard reboot, but congratulations Intuit you pulled it off. Crashes 50% of the time when saving and during many random section changes. Took 15 tries to finally sneak through eFiling. I say sneak through because it would get a little farther each time with no clear cause of random crashing.

This is a mess and an insult to your customers. Intuit -- it worked a few years ago. Last year and this year are buggy disasters. You would be better off delaying release than selling this garbage.

Re: Turbotax 2018 Deluxe crashes constantly

pankotskii — Mon, 04 Feb 2019 01:53:29 GMT

Having exact same problem. Crashes constantly. Tried reinstalling, updating Windows, repairing installation. Nothing helps. Never had that before. I have always used TTX. Are there any solutions out there yet?

Re: Turbotax 2018 Deluxe crashes constantly

bwentzel — Mon, 04 Feb 2019 02:19:36 GMT

No fixes have been discussed here

Re: Turbotax 2018 Deluxe crashes constantly

Lorob1 — Mon, 04 Feb 2019 19:35:31 GMT

I had this problem last year with TT2017. Here is the post:

<http://tinyurl.com/ybwy42ey>

Same symptoms. I did an OS refresh and clean install, running Win10Pro on solid state drive. Spent over an hour with tech support, who was courteous and eager to help, but achieved nothing. He stated (and I believed him) that no one else had reported this bug. I will wait before running TT2018 to see if they finally deal with this. Best solution is to call CS and flood all TT boards with complaints. They may not acknowledge the issue, but they have to deal with it.

Before anyone dismisses my complaints, I have been using TT since taxdata 92. So spare me the advice about disabling AV. Good luck to all.

Re: Turbotax 2018 Deluxe crashes constantly

mkopelberg — Mon, 04 Feb 2019 20:35:44 GMT

Spent 2 hours on the phone with Tech support disabled all firewall anti viruses etc. downloaded an new program file from intuit, started a new tax file from scratch. Still crashed every few entries. Reloaded everything onto a new computer and received the same redults. I’ve been using TurboTax for 25 years. This is not a computer issue this a major program flaw.