topic Re: Turbotax 2018 Deluxe crashes constantly in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12441#M9802 <P><SPAN>My TT Home &amp; Business randomly closes on Windows 10.&nbsp; I have now increased the Java heap as suggested by Christophe.&nbsp; I'll let everyone know by tomorrow AM if this solves the issue.</SPAN></P> Tue, 12 Feb 2019 21:54:59 GMT BigRod 2019-02-12T21:54:59Z Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/turbotax-2018-deluxe-crashes-constantly/01/9282#M9744 <P>I'm running Turbotax 2018 Deluxe 2018.31.13.231 on Windows 10.&nbsp; The app crashes sometimes when I&nbsp;advance topics filling in forms and sometimes when I save the file.&nbsp; It has done this 5 times in about 30 minutes today.&nbsp; A few days ago when I first used it the app closed when I saved the file and I just assumed I had selected&nbsp;a save-and-close menu option and thought nothing of it at the time since I was done for the moment.&nbsp; When I ran the app today there was no file and I had to reenter everything.&nbsp;&nbsp;When I restart the app it recovers the file and sometimes I lose data, sometimes not.&nbsp; I don't see a log file that I can check.</P><P>&nbsp;</P><P>Has anyone else encountered issues like this?&nbsp; Is the app not yet stable?&nbsp; I find it hard to trust an app that crashes this frequently and I am not thrilled about have to keep reentering data.</P> Sun, 20 Jan 2019 13:01:47 GMT https://ttlc.intuit.com/community/taxes/discussion/turbotax-2018-deluxe-crashes-constantly/01/9282#M9744 ByronS 2019-01-20T13:01:47Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9287#M9745 <P>You call it "the app" as if you're on a mobile device such as an android. However, you clearly state you're Windows 10. So I'm assuming you are on a full fledged windows computer and not something like a Chromebook or some other cheap throw-away technology.</P><P>I've been using multiple versions of the CD/Desktop software on my windows 10 pro computers (3 of them) and no issues with stability at all. I strongly suspect you have other issues.&nbsp; So here's some wild guesses of things to try based on no facts what-so-ever.</P><P>- After physically disconnecting the computer from the Internet, disable "real time protection" on whatever antivirus program you're using. If using a separate malware program, turn that off too. Then use the TTX program and see if remains stable with the antivirus turned off. If it does, then you potentially have issues with the antivirus.</P><P>- Make sure that either Controlled folder access is turned off (which I do not recommend you leave it off) or that C:\Program files(x86)\TurboTax\[yourversion]2018\32-bit\turbotax.exe is allowed to bypass controlled folder access.</P><P>&nbsp;</P> Sun, 20 Jan 2019 15:29:48 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9287#M9745 Carl 2019-01-20T15:29:48Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9801#M9746 <P>I have got the very same problem.&nbsp; It is barely usable, crashes randomly.&nbsp; Sometimes it saves the work, sometimes it does not.&nbsp; Tried on 2 computers, same result.</P> Mon, 28 Jan 2019 00:08:28 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9801#M9746 christophe 2019-01-28T00:08:28Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9859#M9747 <P>I have the very same problem on two separate computers even after I applied the manual update.&nbsp; Also, while I appreciate the suggestion regarding antivirus, these days everyone has to have anti-virus/anti-malware on their systems for protection so Intuit needs to provide products that coexist with these protections.</P> Mon, 28 Jan 2019 16:32:49 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9859#M9747 bwentzel 2019-01-28T16:32:49Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9896#M9748 <P>Same problem: TTX 2018 Deluxe running on Windows 10.&nbsp; It crashes without warning or any error message at different points.&nbsp; Crashed several times just entering basic info to start a new return. Farthest I've gotten is mid-way through entering income items.&nbsp; Sometimes it saves data sometimes it doesn't.&nbsp; I'm getting tired of re-entering the same info over and over.&nbsp; Someone at Intuit needs to start looking at this and tell us what's going on.&nbsp; It would be nice to know they are aware and are trying to fix this.&nbsp;&nbsp;</P> Mon, 28 Jan 2019 20:01:03 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9896#M9748 jmandoman 2019-01-28T20:01:03Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10053#M9749 <P>I contacted TurboTax technical support earlier today and the person I spoke with immediately provided a new downloadable version of TTax Deluxe with State because he assumed my CD version from Costco was corrupt.&nbsp; After removing the prior iteration and installing the new one I set out to try again.&nbsp; The good news is that I got further than I had before but the bad news is that I still haven't made it out of the Income section without it crashing.&nbsp; I guess I'll call technical support again ...</P> Tue, 29 Jan 2019 21:13:59 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10053#M9749 bwentzel 2019-01-29T21:13:59Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10260#M9750 <P>Same problem... 2018 turbotax Deluxe on Windows 10. MacAfee antivirus... but I agree you shouldn't have to disable antivirus to run a program. I did change my settings to Administrator permission for Turbo Tax. That seemed to lessen the crashes but still too often. I'm annoyed because I had issues with downloading 2nd state in 2017 last year and customer service took a long time to determine they had a known bug and give me the solution. Afterwards, I couldn't get a credit on the 2nd state I purchased twice due to their bug and direction I received from Customer Service. I have been using Turbo Tax for many years... but I'm starting to lose confidence in Intuit. I hope at some point they give this some attention and put out a solution.</P> Thu, 31 Jan 2019 02:43:09 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10260#M9750 mreed691 2019-01-31T02:43:09Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10264#M9751 <P>If Intuit does not fix this in the next month or so, I will want a refund so I can purchase HR Block Tax Cut instead.&nbsp; I never had problems of this magnitude before with TurboTax, it is just unusable.</P><P>And support seems to be missing in action!</P> Thu, 31 Jan 2019 03:00:02 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10264#M9751 christophe 2019-01-31T03:00:02Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10298#M9752 <P>I spent close to two hours on the phone yesterday with TTax technical support and still do not have a resolution.&nbsp; Their focus was almost exclusively on firewalls, virus, and malware protection which was disappointing. &nbsp; I've spoken to four tech support individuals now and all were unaware of the difficulties we're having so I suggested they have representation in these forums and let them know this issue affects the complete TTax line of products.&nbsp; At the conclusion of the call yesterday the representative was going to escalate the issue to their application development staff so I hope something good comes from that.</P> Thu, 31 Jan 2019 13:42:51 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10298#M9752 bwentzel 2019-01-31T13:42:51Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10681#M9753 <P>Just chiming in - another Windows 10 (Home) user , with Norton 360 antivirus and firewall that I will NOT turn off, and I can't go more than a few minutes without the program shutting down.&nbsp; I'm preparing to return the software and go with another brand.&nbsp;&nbsp;</P><P>&nbsp;</P><P>LONG time Intuit user (Quicken more than TT) who lost faith in Intuit when they let Quicken go all to hell (yes, I'm aware it's not their product anymore).&nbsp; Now I know not to rely on their tax software, either.</P> Sat, 02 Feb 2019 16:53:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10681#M9753 RadarVMe 2019-02-02T16:53:11Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10687#M9754 <P>This is an intuit bulletin board, do they ever chime in ?&nbsp; Do they ever care about their clients?</P> Sat, 02 Feb 2019 17:20:19 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10687#M9754 christophe 2019-02-02T17:20:19Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10690#M9755 <P>Same issue here.&nbsp; I can't seem to go more than five minutes without TurboTax crashing and closing.&nbsp; &nbsp;I am running 2018 Deluxe on Windows 10.&nbsp; &nbsp;I have used it for years and it was never this bad before.&nbsp; &nbsp; I think it is time to give up on Intuit.&nbsp;&nbsp;</P> Sat, 02 Feb 2019 17:39:02 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10690#M9755 Anonymous 2019-02-02T17:39:02Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10728#M9756 <P>Using Home and Business 2018. Crashes whenever I try to check for updates and randomly while running. using Win 10 Pro 64 with AV off.</P> Sat, 02 Feb 2019 20:38:21 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10728#M9756 schneid 2019-02-02T20:38:21Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10749#M9757 <P>The four technical support people I spoke with sounded like they were unaware of this forum.&nbsp; In fact, they were unaware we are having this issue across their entire line of products.</P> Sat, 02 Feb 2019 21:58:13 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10749#M9757 bwentzel 2019-02-02T21:58:13Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10896#M9758 <P>Using Turbotax Home and Business bought from Costco on Windows 10.&nbsp; Also keeps crashing.&nbsp; First the update online wouldn't work.&nbsp; So I had to force shutdown, reinstall and do manual update.&nbsp; Now it crashes every so often - first on updating w-2.&nbsp; Then trying to automatically update interest.</P><BLOCKQUOTE><HR /><LI-USER uid="28015"></LI-USER>&nbsp;wrote:<BR /><P>The four technical support people I spoke with sounded like they were unaware of this forum.&nbsp; In fact, they were unaware we are having this issue across their entire line of products.</P><HR /></BLOCKQUOTE><P>&nbsp;</P> Sun, 03 Feb 2019 22:32:50 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10896#M9758 llc45 2019-02-03T22:32:50Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10903#M9759 <P>Win10 Pro / TurboTax 2018 Deluxe (download 03 FEB 2019)</P><P>&nbsp;</P><P>Crashes or locks up constantly. Very few pieces of software are able to not just crash, but completely lock up Win10 Pro requiring a hard reboot,&nbsp; but congratulations Intuit you pulled it off.&nbsp; Crashes 50% of the time when saving and during many random section changes. Took 15 tries to finally sneak through eFiling. I say sneak through because it would get a little farther each time with no clear cause of random crashing.</P><P>&nbsp;</P><P>This is a mess and an insult to your customers. Intuit -- it worked a few years ago. Last year and this year are buggy disasters. You would be better off delaying release than selling this garbage.</P> Sun, 03 Feb 2019 22:41:36 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10903#M9759 FormerFan 2019-02-03T22:41:36Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10931#M9760 <P>Having exact same problem. Crashes constantly. Tried reinstalling, updating Windows, repairing installation. Nothing helps. Never had that before. I have always used TTX. Are there any solutions out there yet?&nbsp;</P> Mon, 04 Feb 2019 01:53:29 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10931#M9760 pankotskii 2019-02-04T01:53:29Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10939#M9761 No fixes have been discussed here Mon, 04 Feb 2019 02:19:36 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10939#M9761 bwentzel 2019-02-04T02:19:36Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11025#M9762 <P>I had this problem last year with TT2017.&nbsp; Here is the post:&nbsp;</P><PRE>&lt;http://tinyurl.com/ybwy42ey&gt;</PRE><P>&nbsp;Same symptoms.&nbsp; I did an OS refresh and clean install, running Win10Pro on solid state drive.&nbsp; Spent over an hour with tech support, who was courteous and eager to help, but achieved nothing.&nbsp; He stated (and I believed him) that no one else had reported this bug.&nbsp; I will wait before running TT2018 to see if they finally deal with this.&nbsp; Best solution is to call CS and flood all TT boards with complaints.&nbsp; They may not acknowledge the issue, but they have to deal with it.&nbsp;&nbsp;<BR /><BR />Before anyone dismisses my complaints, I&nbsp; have been using TT since taxdata 92.&nbsp; &nbsp;So spare me the advice about disabling AV.&nbsp; Good luck to all.</P> Mon, 04 Feb 2019 19:35:31 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11025#M9762 Lorob1 2019-02-04T19:35:31Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11039#M9763 Spent 2 hours on the phone with Tech support disabled all firewall anti viruses etc. downloaded an new program file from intuit, started a new tax file from scratch. Still crashed every few entries. Reloaded everything onto a new computer and received the same redults. I’ve been using TurboTax for 25 years. This is not a computer issue this a major program flaw. Mon, 04 Feb 2019 20:35:44 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11039#M9763 mkopelberg 2019-02-04T20:35:44Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11041#M9764 I’m having the same problem.<BR />Spent 2 hours on the phone with Tech support disabled all firewall anti viruses etc. downloaded an new program file from intuit, started a new tax file from scratch. Still crashed every few entries. Reloaded everything onto a new computer and received the same redults. I’ve been using TurboTax for 25 years. This is not a computer issue this a major program flaw. Mon, 04 Feb 2019 20:38:07 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11041#M9764 mkopelberg 2019-02-04T20:38:07Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11054#M9765 <P>I just downloaded the software today and i get as far a"submitting", but the system crashes before i can save anything and submit properly. I've been trying this all day. Not sure what to do.</P><P>&nbsp;</P> Mon, 04 Feb 2019 21:54:27 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11054#M9765 Sarai 2019-02-04T21:54:27Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11056#M9766 <P>Hello&nbsp; Sarai,</P><P>&nbsp;</P><P>Please call customer support.&nbsp; It will assist all of us by making a call record to document the issue, and force it up their list of priorities.&nbsp; Be sure to include type of OS, hardware and version of TT you are using.&nbsp; There may be multiple issues, but TT needs to get an update and a bulletproof troubleshoot procedure together.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Good luck to all.</P> Mon, 04 Feb 2019 22:13:41 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11056#M9766 Lorob1 2019-02-04T22:13:41Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11057#M9767 <P>Everyone here is having similar issues so unfortunately no one has an answer.&nbsp; I spent another hour on the phone today with&nbsp;TTax technical support and was told the developers are investigating and that they will call once they have a fix.&nbsp; Frankly, I doubt I will ever receive a call so I'll continue to apply updates as they happen and try to continue my taxes.&nbsp; My advice to you is to call their technical support and work with them.&nbsp; We have to continue to let them know this problem exists.&nbsp; Do a search for TurboTax technical support to find the number.</P> Mon, 04 Feb 2019 22:15:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11057#M9767 bwentzel 2019-02-04T22:15:11Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11066#M9768 <P>COULD YOU GIVE US THE CORRECT NUMBER TO CALL PLEASE</P> Mon, 04 Feb 2019 22:52:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11066#M9768 Sarai 2019-02-04T22:52:11Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11067#M9769 <P><U>&nbsp;</U></P><DIV>Unfortunately no. You need to do the search yourself and provide some identifying information and a brief description of the issue then they’ll give you a case number and the phone number. &nbsp;That’s why I recommended you search using the string in my message.</DIV><DIV>&nbsp;</DIV><DIV>BTW, using all caps in your message is generally considered shouting and is considered rude.</DIV> Mon, 04 Feb 2019 22:59:56 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11067#M9769 bwentzel 2019-02-04T22:59:56Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11197#M9770 <P>Same problem...crashes constantly.&nbsp; TurboTax Deluxe 2018 is AWFUL !!.</P> <P>&nbsp;</P> <P>I'm using Windows 10 Pro Version 1703&nbsp; OS Build: <SPAN>15063.1387</SPAN></P> <P>&nbsp;</P> <P>NEVER HAD THIS PROBLEM ON ANY TURBOTAX YEAR BEFORE.&nbsp; GET NEW MANAGEMENT...FIRE SOMEONE ! UNUSABLE !!</P> Tue, 05 Feb 2019 23:42:07 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11197#M9770 jjgilmor 2019-02-05T23:42:07Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11431#M9771 <P>Having same issue.&nbsp; New PC, Windows 10 (latest update), updated virus software (turning off doesn't stop crashes), no other issues with Quicken (i realize not Intuit any longer) nor other programs or apps.&nbsp; Since Intuit seems to not consider this important enough to address, I suggest you leave a review on Amazon, Costco ....wherever you purchased -- I just did so.&nbsp; Somehow they need to get the message this is an important issue.&nbsp; Personally, I don't know what else to do.&nbsp; Am afraid to use my current tax file it's been recovered so many times.&nbsp; Please Intuit, please at least acknowledge the issue and give us an idea when a fix will be released and IF we can trust our tax file.&nbsp; Sad, I've used TurboTax for decades.&nbsp; Is support getting worse?</P> Thu, 07 Feb 2019 00:08:59 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11431#M9771 winecracker 2019-02-07T00:08:59Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11434#M9772 <P>You make a great point about the integrity of the results when you have to restart and recover so many times. &nbsp;I recommend you contact TTax technical support as a way to make sure they are aware of the magnitude of this issue.</P> Thu, 07 Feb 2019 00:35:51 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11434#M9772 bwentzel 2019-02-07T00:35:51Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11436#M9773 <P>I have the exact same issue.&nbsp; Used the system for 2 hours, it has crashed 8 times.&nbsp; Absolutely ridiculous</P> Thu, 07 Feb 2019 00:46:20 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11436#M9773 auburndude 2019-02-07T00:46:20Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11441#M9774 <P>I called them today, disappointed that I couldn't return this "defective" item to the store where I bought it.&nbsp; They seemed completely unaware, and a little annoyed that I was mad at them (because I was clearly mad at them).&nbsp; I told them that I didn't have time to wait around for them to acknowledge and then fix the problem (I referenced this thread - told the LOTS of their customers are reporting this problem), and their only solution was to let me return the software and then wait/hope for a refund in 8 weeks.&nbsp; I wish I'd bought it with a credit card - I'd dispute the charge.</P><P>&nbsp;</P><P>I do think it's good advice to REVIEW this product publicly -- I've done that already.&nbsp; I plan to buy a competitor's software and wait for my refund, documenting the&nbsp;<U>hell</U> out of my shipment of their software.</P> Thu, 07 Feb 2019 01:11:12 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11441#M9774 RadarVMe 2019-02-07T01:11:12Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11598#M9775 <P>I have the same issue.&nbsp; It seems to create a backup file every 5 minutes or so.&nbsp; Sometimes if I've entered a bunch of data I'll wait a few minutes before clicking the next button so it has a chance to take a backup.&nbsp; I was hoping the download I got today would fix it, but no luck.</P><P>&nbsp;</P><P>We have windows 10 home version 1803 build 17134.523</P><P>Turbo Tax Premier Release .0370</P> Fri, 08 Feb 2019 00:33:13 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11598#M9775 Amy S 2019-02-08T00:33:13Z Re: Turbotax 2018 Home & Business https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-home-business/01/12073#M9776 <P>my copy is a cd purchased on amazon.&nbsp; Home and Business version.&nbsp; I'm running it on Windows 7 professional.&nbsp; &nbsp;it is randomly crashing and having to be reopened.&nbsp; &nbsp;the screen goes light grey and sits there.&nbsp; if you click on it, then you get the crash advisory: what would you like to do ... restart, search for a fix, etc.&nbsp;&nbsp;</P><P>&nbsp;</P><P>i have taken to manually saving almost every time i add new information.&nbsp; otherwise my work is lost.&nbsp; i've never had a problem with TT so this is very dissapointing.&nbsp; and why on earth isn't it set up to auto save constantly, with each additional entry?&nbsp;&nbsp;</P><P>&nbsp;</P><P>that being said, i often have many pages open and sometimes prior years also open.&nbsp; not sure if that is relevant or not.&nbsp;&nbsp;</P><P>&nbsp;</P><P>i do perform updates regularly so it doesn't seem that that matters.&nbsp;&nbsp;</P> Sun, 10 Feb 2019 23:39:33 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-home-business/01/12073#M9776 benjmsher 2019-02-10T23:39:33Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12089#M9777 <P>Ha!&nbsp; Intuit is blocking reviews on Amazon.&nbsp; Tried to cross link this thread on AMZN product reviews and got following error message:<BR /><BR /><SPAN>"Sorry, we are unable to accept reviews for this product. This product has limitations on submitting reviews. There can be a number of reasons for this, including unusual reviewing activity."</SPAN></P><P>&nbsp;</P><P><SPAN>They also cut the price by 20% since last month.&nbsp;&nbsp;</SPAN></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;&nbsp;</P> Mon, 11 Feb 2019 00:33:21 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12089#M9777 Lorob1 2019-02-11T00:33:21Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12115#M9778 Same issue that I am having with the obscene amount of crashes with Turbo Tax 2018 software. Really annoyed I resorted to saving my progress every fourth input. If you don't you have to literally restart in its entirety. Really annoyed. Mon, 11 Feb 2019 03:25:38 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12115#M9778 JAZ 2019-02-11T03:25:38Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12161#M9779 <P>Yes mine crashes constantly.&nbsp; I can't even get it to file my returns online now. Very frustrating.</P> Mon, 11 Feb 2019 14:49:46 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12161#M9779 ROsb2331 2019-02-11T14:49:46Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12216#M9780 <P>Add me to the apparently long list of people with frequent crashes of TTX Premeire, W10 purchased on CD from Costco. Utter garbage this year.</P> Mon, 11 Feb 2019 19:55:31 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12216#M9780 bwanagreg 2019-02-11T19:55:31Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12228#M9781 <P>I discovered that TurboTax has a site on Facebook with community discussions that are at least being monitored by what I assume to be TTax employees.&nbsp; So far it hasn't helped my situation with the crashes but posting there is another way of making TTax aware of the issues we are having.&nbsp; If you have a Facebook account you might give it a try.</P> Mon, 11 Feb 2019 20:45:14 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12228#M9781 bwentzel 2019-02-11T20:45:14Z Re: Turbotax 2018 Deluxe Doesn't Even Get Past the BEGIN page https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-doesn-t-even-get-past-the-begin-page/01/12254#M9782 <P>I spent 2 hours and 13 mins on Sunday 2/10 with tech support after I couldn't access my tax return created on 2/4 with the CD install from CostCo. I had deleted all files from folders, cache, etc and restarted and then reloaded TurboTax (TT) 2018 several times before calling TT. It would take me to the beginning before it asks I fill out the form to keep up to date and then would crash...</P><P>The tech just had me go several times through the same routine I just completed myself before calling! Then he suggested I disable antivirus! I asked him why? I loaded the original CD on 2/4 with antivirus running and was able to input all my tax information into the return. Why now antivirus a problem? He didn't have an answer. He suggested I go online and do my return online! I don't think so!!!</P><P>So, I said I'll call back on Monday when they have level 3 support.</P><P>Level 3 support today, Monday 2/11 was a joke. She tried to convince me to use the online program. I guess TT would prefer we put all our personal data on their server - to get hacked - RIGHT!</P><P>She had me delete the antivirus from the computer! REALLY! Well, I did. I wanted to access my tax return which took hours to input data into. Then we tried every which way to uninstall TT, restart computer and re-install. Still same - when I get box to launch TT and I click on it - just crashed. She then suggested I delete my chrome (it was the only thing that had updated between my original TT install and yesterday. So I did. Then she claimed it must be my computer which is the problem. So, we went down the line... Antivirus - Chrome - my computer... But never could TurboTax be the problem! She offered me a refund... doesn't help cause I still need to get my taxes done</P><P>I am now furious. The app is definitely full of bugs and it is in the "update" that is installing on the computer...</P><P>Time to use another software brand!</P> Mon, 11 Feb 2019 22:00:19 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-doesn-t-even-get-past-the-begin-page/01/12254#M9782 PomonaMom 2019-02-11T22:00:19Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12256#M9783 <P>Hi Byron, It's not the app, it's your PC or Laptop. It sounds like you have a bug. What Anti-Virus are you running?</P> Mon, 11 Feb 2019 22:04:23 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12256#M9783 GOTABBYGO 2019-02-11T22:04:23Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12264#M9784 <P>Gotabbygo, It's not the A/V.&nbsp; First, go read all of the posts on this thread.&nbsp; Even Intuit CS can't correct it.&nbsp; If it was as simple as turning A/V off this would have been reported as solution long ago.</P><P>&nbsp;</P><P>In my case, this problem started last year and after spending an hour and a half with CS they gave up.&nbsp; I am running W10Pro with 16GB Ram with Win Defender, which I&nbsp; tried turning it off, with no success.&nbsp;&nbsp;I bought TT again this year with the hope they fixed it.&nbsp; Seems like they can't - or won't.</P><P>&nbsp;</P><P>I see you registered for first time on this Board today to make 2 posts, with the other telling people to be patient waiting for their refund. Do you, or friend or family member work for Intuit?&nbsp; If so, tell them they need to stop making excuses, acknowledge they have a systemic issue, and report what steps they are taking to fix it.&nbsp; Put out a support notice!&nbsp; &nbsp;The amount of customers' time and good will they are burning through with denial will never be recovered.</P><P>&nbsp;</P><P>Who is blocking unfavorable reviews on AMZN?&nbsp; &nbsp;Intuit or AMZN itself?</P> Mon, 11 Feb 2019 23:32:10 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12264#M9784 Lorob1 2019-02-11T23:32:10Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12265#M9785 <P>May be I have a solution or a work around.</P><P>I loaded turbotax on&nbsp; a VMWare guest running Windows XP, and allocating just 1 Core and 2 GB of mem.&nbsp; It is painfully slow, but sofar it has not crashed. May be Windows 10 is the problem .</P> Mon, 11 Feb 2019 23:43:10 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12265#M9785 christophe 2019-02-11T23:43:10Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12267#M9786 <P>Christophe:&nbsp; Congratulations and thanks for suggestion.&nbsp; WIN 10 is the environment.&nbsp; This should have been identified by Intuit and resolved by Intuit well before the release.</P><P>&nbsp;</P><P>AMZN finally allowed me to submit a review (lets see if the post it).&nbsp; Quote:</P><P>&nbsp;</P><P>---------------------------------------------------------------------</P><P>&nbsp;</P><P><SPAN>There is a thread on Intuit site about users experiencing serious problems with program crashing which Intuit cannot fix.&nbsp;&nbsp; &lt;<A href="https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/Turbotax-2018-Deluxe-crashes-constantly/td-p/9282" target="_blank"><SPAN>https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/Turbotax-2018-Deluxe-crashes-constantly/td-p/9282</SPAN></A>&gt;</SPAN></P><P><SPAN>As of today, Intuit CS cannot fix it.&nbsp;&nbsp; </SPAN></P><P><SPAN>I am a 25 year customer and not a competitor or paid troll.&nbsp; I personally experienced this issue with TT2017 and will not launch program until I see some progress is resolving issues.&nbsp; If you are in a hurry to get your taxes done, better consider another program.&nbsp; </SPAN></P><P><SPAN>Interestingly, AMZN was blocking reviews all day yesterday.&nbsp;&nbsp; Curious whether that was at Intuit's request or AMZN's system.&nbsp; Good luck to all.</SPAN></P><P><SPAN><A href="https://www.amazon.com/dp/B07H4DN73L?ref=cm_sw_em_r_rw_dp_jHQZlvWkQDpc7" target="_blank"><SPAN>https://www.amazon.com/dp/B07H4DN73L?ref=cm_sw_em_r_rw_dp_jHQZlvWkQDpc7</SPAN></A></SPAN></P> Mon, 11 Feb 2019 23:55:04 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12267#M9786 Lorob1 2019-02-11T23:55:04Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12272#M9787 <P>Yep.&nbsp; Similar situation.&nbsp; Today, I spent about 2.5 hours with 3 diff support reps including one that I was "escalated" to.&nbsp; She even had a "higher up" share my screen to see it crash a few times.&nbsp; &nbsp;Had me reinstall with a new clean file that I downloaded from Intuit --&nbsp; with antivirus off, updated Java, cleaned Java cache.&nbsp; Made sure my Win 10 was up to date.&nbsp; (Running HP Spectre x360 I-7 with 12 gb memory, Win 10)&nbsp; I've ran pc and operating system diagnosis with no discovered issues.&nbsp; They claim they haven't been advised of a crashing issue.&nbsp; I pointed them to support/community pages and one rep looked and agreed she was seeing issue.&nbsp; They finally threw hands in air and told me to file using online application.&nbsp; I decided instead to review forms line by line between crashes to determine if I had a good file to eFile and did so.&nbsp; During eFiling and payment it crashed a couple times, but was able to ultimately send file.&nbsp; It's been accepted by Feds. So keeping fingers crossed all is going to be OK with state.&nbsp; I am a volunteer tax preparer with TaxAide and I've used TTax since at least 1994 (that's the oldest file i have.)&nbsp; &nbsp;So, I'm not a novice with PCs, turbotax or tax preparation.&nbsp; &nbsp;Intuit seems incapable of acknowledging that they have an issue with TTax crashing.&nbsp; &nbsp;Am guessing that maybe TTax corp culture is getting tired and working in silos.&nbsp; Don't seem to be talking to each other.&nbsp; Guess I'll go another way next year.</P> Tue, 12 Feb 2019 00:26:24 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12272#M9787 winecracker 2019-02-12T00:26:24Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12273#M9788 <P>Please see this TurboTax FAQ for information and to sign up to be notified of a fix to this issue:&nbsp;<A href="https://ttlc.intuit.com/questions/4595927-turbotax-windows-2018-crash-errors-19677400939-or-19332755909-or-20925602898" target="_blank">TurboTax Windows 2018 Crash errors</A></P> Tue, 12 Feb 2019 00:31:53 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12273#M9788 BarbL 2019-02-12T00:31:53Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12277#M9789 <P>Another errorcode:&nbsp;<SPAN>[phone number removed]</SPAN></P><P>&nbsp;</P><P>Out of memory problem....</P><P>&nbsp;</P><P>Problem Reporter Error Code: [phone number removed]<BR />2019-02-08 19:16:49,825 [21] 2018.31.16.237 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-08 19:16:49,826 [21] 2018.31.16.237 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 12 Feb 2019 01:06:27 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12277#M9789 christophe 2019-02-12T01:06:27Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12279#M9790 <P>Thank you all for reporting your experience here on the community.&nbsp;<BR /><BR />We have discovered an issue. Please <A href="https://ttlc.intuit.com/questions/4595927-turbotax-windows-2018-crash-errors-19677400939-or-19332755909-or-20925602898" target="_self">click on this article</A>&nbsp;&amp; sign-up for updates regarding these errors.&nbsp;</P> Tue, 12 Feb 2019 01:11:53 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12279#M9790 GabiU 2019-02-12T01:11:53Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12289#M9791 Unless almost every person on this forum including myself have a bug on their computer it's the program not the computers. Tue, 12 Feb 2019 01:30:46 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12289#M9791 JAZ 2019-02-12T01:30:46Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12310#M9792 <P>I see 6 types of crashes, totally have 92 crashes, some of them are the same. Examples of those 6 are:</P><P>Problem Reporter Error Code: [phone number removed]<BR />2019-02-06 11:45:29,591 [21] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 11:45:29,635 [21] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------<BR />Problem Reporter Error Code: [phone number removed]<BR />2019-02-07 18:18:27,919 [1] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />2019-02-07 18:18:27,919 [1] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------<BR />Current Active formset = S2018US1040PER, Federal formset = S2018US1040PER.<BR />Active Formset Version = 1, Build = 2018.52.0.1<BR />State formsets that are installed : mai. Count = 1.<BR />State formsets that are part of the return : mai. Count = 1.<BR />2019-02-06 13:08:07,958 [1] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populatePrintListMetaData(File , File )<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populateFormsetMetadata(File )<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository..ctor(File[] formsetPaths)<BR />at com.intuit.cg.fs.fps.api.Application.createFormsetRepository(File[] )<BR />at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir)<BR />at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir, File fontsDir)<BR />at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToContent, String pathToFonts, String pathToLogFile, String logLevel)<BR />at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToLogFile, String pathToContent, String pathToFonts)<BR />at PrintProxy.Reload()<BR />at PrintProxy..ctor()<BR />at PrintProxy.Initialize()<BR />at PdfPrint.{ctor}(PdfPrint* )<BR />at IntuitTaxInterop.PrintInterop.Initialize()<BR />at IntuitTaxInterop.PrintInterop.Instance()<BR />at Intuit.Ctg.Wte.Service.Printer.PrintManager.RegisterInstance()<BR />at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.OpenTaxReturn(EventArgs ea)<BR />at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.CreateRuntimeCompleted(Boolean result, Exception ex)<BR />at Intuit.Ctg.Map.BackgroundWorkerQueue.&lt;&gt;c__DisplayClass5_0`2.&lt;GetBackgroundWorker&gt;b__1(Object sender, RunWorkerCompletedEventArgs args)<BR />at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)<BR />at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />2019-02-06 13:08:08,584 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:08:09,789 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:08:09,822 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: [phone number removed]</P><P>-----------------<BR />2019-02-06 13:13:32,841 [25] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:13:33,440 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:13:34,384 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:13:34,423 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: [phone number removed]<BR />2019-02-06 13:13:34,445 [25] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:13:34,446 [25] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------</P><P>2019-02-06 13:14:44,665 [33] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Media.MediaContext.CompleteRender()<BR />at System.Windows.Interop.HwndTarget.OnResize()<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:14:45,344 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:14:46,805 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:14:46,870 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: [phone number removed]<BR />2019-02-06 13:14:46,896 [33] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:14:46,896 [33] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------</P><P>Problem Reporter Error Code: [phone number removed]<BR />2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -<BR />UniversalUnhandledExpectionHandler threw exception<BR />2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Media.MediaContext.CompleteRender()<BR />at System.Windows.Media.MediaContext.CreateChannels()<BR />at System.Windows.Media.MediaSystem.ConnectChannels(MediaContext mc)<BR />at System.Windows.Media.MediaContext..ctor(Dispatcher dispatcher)<BR />at System.Windows.Media.MediaContext.From(Dispatcher dispatcher)<BR />at System.Windows.Media.Visual.VerifyAPIReadWrite()<BR />at System.Windows.Media.VisualCollection.Add(Visual visual)<BR />at System.Windows.Controls.UIElementCollection.AddInternal(UIElement element)<BR />at System.Windows.Controls.UIElementCollection.Add(UIElement element)<BR />at System.Windows.Controls.UIElementCollection.System.Collections.IList.Add(Object value)<BR />at System.Xaml.Schema.XamlTypeInvoker.AddToCollection(Object instance, Object item)<BR />at MS.Internal.Xaml.Runtime.ClrObjectRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)<BR />at MS.Internal.Xaml.Runtime.PartialTrustTolerantRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)<BR />at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentCollection(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentProperty(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_CheckAssignmentToParentStart(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_CreateAndAssignToParentStart(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.WriteStartMember(XamlMember property)<BR />at System.Xaml.XamlWriter.WriteNode(XamlReader reader)<BR />at System.Windows.Markup.WpfXamlLoader.TransformNodes(XamlReader xamlReader, XamlObjectWriter xamlWriter, Boolean onlyLoadOneNode, Boolean skipJournaledProperties, Boolean shouldPassLineNumberInfo, IXamlLineInfo xamlLineInfo, IXamlLineInfoConsumer xamlLineInfoConsumer, XamlContextStack`1 stack, IStyleConnector styleConnector)<BR />at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)<BR />at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)<BR />at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)<BR />at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)<BR />at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow.InitializeComponent()<BR />at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow..ctor()<BR />at Intuit.Spc.Map.Features.Reporter.ProblemReportController.ShowModal(ProblemReportOperation problemReportOperation)<BR />at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportExceptionImpl(Object sender, Exception exception, String message, Boolean fatal, Int32 userErrCode, Boolean isESDLogRequired)<BR />at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportException(Object sender, Exception exception)<BR />at TurboTax.App.UniversalUnhandledExpectionHandlerImpl(Object sender, Exception exception)<BR />2019-02-06 13:44:47,793 [31] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\</P> Tue, 12 Feb 2019 02:51:22 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12310#M9792 member124671 2019-02-12T02:51:22Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12312#M9793 <P>I see 6 types of crashes, totally have 92 crashes, some of them are the same. Examples of those 6 are:</P><P>Problem Reporter Error Code: 1a7a2a4a7a4a0a7a7a4a3<BR />2019-02-06 11:45:29,591 [21] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 11:45:29,635 [21] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------<BR />Problem Reporter Error Code: 1a8a6a9a4a4a4a7a9a8a1<BR />2019-02-07 18:18:27,919 [1] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />2019-02-07 18:18:27,919 [1] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------<BR />Current Active formset = S2018US1040PER, Federal formset = S2018US1040PER.<BR />Active Formset Version = 1, Build = 2018.52.0.1<BR />State formsets that are installed : mai. Count = 1.<BR />State formsets that are part of the return : mai. Count = 1.<BR />2019-02-06 13:08:07,958 [1] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populatePrintListMetaData(File , File )<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populateFormsetMetadata(File )<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository..ctor(File[] formsetPaths)<BR />at com.intuit.cg.fs.fps.api.Application.createFormsetRepository(File[] )<BR />at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir)<BR />at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir, File fontsDir)<BR />at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToContent, String pathToFonts, String pathToLogFile, String logLevel)<BR />at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToLogFile, String pathToContent, String pathToFonts)<BR />at PrintProxy.Reload()<BR />at PrintProxy..ctor()<BR />at PrintProxy.Initialize()<BR />at PdfPrint.{ctor}(PdfPrint* )<BR />at IntuitTaxInterop.PrintInterop.Initialize()<BR />at IntuitTaxInterop.PrintInterop.Instance()<BR />at Intuit.Ctg.Wte.Service.Printer.PrintManager.RegisterInstance()<BR />at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.OpenTaxReturn(EventArgs ea)<BR />at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.CreateRuntimeCompleted(Boolean result, Exception ex)<BR />at Intuit.Ctg.Map.BackgroundWorkerQueue.&lt;&gt;c__DisplayClass5_0`2.&lt;GetBackgroundWorker&gt;b__1(Object sender, RunWorkerCompletedEventArgs args)<BR />at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)<BR />at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />2019-02-06 13:08:08,584 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:08:09,789 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:08:09,822 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: 1a8a7a1a4a8a0a1a4a7a2</P><P>-----------------<BR />2019-02-06 13:13:32,841 [25] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:13:33,440 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:13:34,384 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:13:34,423 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: 1a9a6a7a7a4a0a0a9a3a9<BR />2019-02-06 13:13:34,445 [25] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:13:34,446 [25] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------</P><P>2019-02-06 13:14:44,665 [33] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Media.MediaContext.CompleteRender()<BR />at System.Windows.Interop.HwndTarget.OnResize()<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:14:45,344 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:14:46,805 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:14:46,870 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: 1a9a7a8a1a0a4a6a0a6a9<BR />2019-02-06 13:14:46,896 [33] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:14:46,896 [33] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------</P><P>Problem Reporter Error Code: 2a0a9a2a2a5a8a6a9a8a3<BR />2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -<BR />UniversalUnhandledExpectionHandler threw exception<BR />2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Media.MediaContext.CompleteRender()<BR />at System.Windows.Media.MediaContext.CreateChannels()<BR />at System.Windows.Media.MediaSystem.ConnectChannels(MediaContext mc)<BR />at System.Windows.Media.MediaContext..ctor(Dispatcher dispatcher)<BR />at System.Windows.Media.MediaContext.From(Dispatcher dispatcher)<BR />at System.Windows.Media.Visual.VerifyAPIReadWrite()<BR />at System.Windows.Media.VisualCollection.Add(Visual visual)<BR />at System.Windows.Controls.UIElementCollection.AddInternal(UIElement element)<BR />at System.Windows.Controls.UIElementCollection.Add(UIElement element)<BR />at System.Windows.Controls.UIElementCollection.System.Collections.IList.Add(Object value)<BR />at System.Xaml.Schema.XamlTypeInvoker.AddToCollection(Object instance, Object item)<BR />at MS.Internal.Xaml.Runtime.ClrObjectRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)<BR />at MS.Internal.Xaml.Runtime.PartialTrustTolerantRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)<BR />at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentCollection(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentProperty(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_CheckAssignmentToParentStart(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_CreateAndAssignToParentStart(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.WriteStartMember(XamlMember property)<BR />at System.Xaml.XamlWriter.WriteNode(XamlReader reader)<BR />at System.Windows.Markup.WpfXamlLoader.TransformNodes(XamlReader xamlReader, XamlObjectWriter xamlWriter, Boolean onlyLoadOneNode, Boolean skipJournaledProperties, Boolean shouldPassLineNumberInfo, IXamlLineInfo xamlLineInfo, IXamlLineInfoConsumer xamlLineInfoConsumer, XamlContextStack`1 stack, IStyleConnector styleConnector)<BR />at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)<BR />at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)<BR />at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)<BR />at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)<BR />at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow.InitializeComponent()<BR />at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow..ctor()<BR />at Intuit.Spc.Map.Features.Reporter.ProblemReportController.ShowModal(ProblemReportOperation problemReportOperation)<BR />at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportExceptionImpl(Object sender, Exception exception, String message, Boolean fatal, Int32 userErrCode, Boolean isESDLogRequired)<BR />at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportException(Object sender, Exception exception)<BR />at TurboTax.App.UniversalUnhandledExpectionHandlerImpl(Object sender, Exception exception)<BR />2019-02-06 13:44:47,793 [31] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\</P> Tue, 12 Feb 2019 02:55:42 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12312#M9793 member124671 2019-02-12T02:55:42Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12313#M9794 <P>I purchased TurboTax Deluxe from Costco and installed it on my Windows 10 PC and did my taxes without any problems. Did you all do the same or did you download the software? It doesn't make sense that I had such a great and trouble free experience and you all had such a terrible one.&nbsp;</P> Tue, 12 Feb 2019 03:08:39 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12313#M9794 GOTABBYGO 2019-02-12T03:08:39Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12317#M9795 I purchased the product from BJs. I've been using Turbo Tax since they have been around and always had a great go of it. Not this year though, total disaster like almost everyone venting in this forum is experiencing. Maybe your the Intuit save face patrol. Lol Tue, 12 Feb 2019 03:29:36 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12317#M9795 JAZ 2019-02-12T03:29:36Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12397#M9796 <P>Hello BarbL,</P><P>&nbsp;</P><P>Thanks for joining us on this forum.&nbsp; I used the links to sign up for the updates even though my experience is different.&nbsp; In my case TTax Deluxe randomly closes.&nbsp; For example, this morning I applied the latest TTax update and tried again and when entering 1099-DIV data TTax just disappeared without any warning or error message.&nbsp; I checked the Windows Events logs and there was absolutely nothing.&nbsp; This is the what I am experiencing throughout trying to enter my Income data.&nbsp; I haven't gone beyond that.</P> Tue, 12 Feb 2019 18:28:46 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12397#M9796 bwentzel 2019-02-12T18:28:46Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12425#M9797 <P>My TT Home &amp; Business was doing it too. I had to shut off my Live Protection anti-virus for internet connection and no problem since. I toggle it on and off when using Turbo Tax. Pain but it works now.</P> Tue, 12 Feb 2019 20:44:34 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12425#M9797 T Baron 2019-02-12T20:44:34Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12430#M9798 <P>bwentzel,</P><P>Don't look in the Windows log, but in the Turbotax logs.&nbsp; They are in users/username/app data/roaming/intuit/ ....</P><P>It will show an error code, and usually running out of memory.&nbsp; &nbsp;</P><P>May be increasing the java heap memory will improve things.</P> Tue, 12 Feb 2019 20:52:43 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12430#M9798 christophe 2019-02-12T20:52:43Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12433#M9799 <P>Excellent Christophe!&nbsp; I checked and I have a cornucopia of logs at that location and you are correct, it is an out of memory condition : "2019-02-12 07:52:45,933 [31] 2018.31.16.237 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program."&nbsp; Where can you adjust the Java heap?</P><P>&nbsp;</P><P>Thanks again.</P> Tue, 12 Feb 2019 21:18:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12433#M9799 bwentzel 2019-02-12T21:18:11Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12434#M9800 <P>T Baron, I believe you're on to something.</P><P>&nbsp;</P><P>If you count all of the complaints here about TurboTax crashing or freezing, and compare it to the 1,000,000's of people who are using the software without a glitch, you will discover that it's a very small percentage.</P><P>&nbsp;</P><P>I still believe that it has something to do with the environment on your PC; mainly your Anti-Virus software.</P><P>&nbsp;</P><P>I use AVAST on a Windows 10 PC and have had no issues whatsoever. Maybe we should explore what kinds of Anti-Virus those who are having problems, are using. Norton, Free AVG, McAfee? I bet we would come up with the answer, if we looked hard enough.</P><P>&nbsp;</P><P>I'm just trying to help.</P> Tue, 12 Feb 2019 21:20:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12434#M9800 GOTABBYGO 2019-02-12T21:20:11Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12439#M9801 <P>GoTabbyGo.</P><P>&nbsp;</P><P>&nbsp;If you have been sold a program with poor QA, and burning enormous amounts of time, it doesn't matter how many other users are not complaining.&nbsp; Even if AV may solve one issue for a few, it has nothing to do with the hundreds (possibly thousands) of others who are dealing with the very specific problems being reported.&nbsp; If it was just an AV issue, Intuit CS would have easily solved this problem for the few people who suffered though the support script.&nbsp; They haven't and it isn't.&nbsp; Even their own FAQ acknowledges its an open problem.</P><P>&nbsp;</P><P>Rather than PR trolls seeking to minimize the severity of the situation, how about a factual report from Intuit's PLM or engineering organization providing an honest assessment of when this will be fixed?&nbsp; &nbsp;<BR /><BR /></P><P>Good luck to all.</P> Tue, 12 Feb 2019 21:36:20 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12439#M9801 Lorob1 2019-02-12T21:36:20Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12441#M9802 <P><SPAN>My TT Home &amp; Business randomly closes on Windows 10.&nbsp; I have now increased the Java heap as suggested by Christophe.&nbsp; I'll let everyone know by tomorrow AM if this solves the issue.</SPAN></P> Tue, 12 Feb 2019 21:54:59 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12441#M9802 BigRod 2019-02-12T21:54:59Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12444#M9803 <P>I purchased the download directly from Intuit and have been using it for two days and it has crashed at least 20 times already.&nbsp; The "fixes" suggested don't work</P> Tue, 12 Feb 2019 22:08:08 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12444#M9803 RSO 34 2019-02-12T22:08:08Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12445#M9804 <P>Changing the Java heap does NOT solve the TT randomly closes issue.&nbsp; Anyone else have an idea of what to try?!?</P> Tue, 12 Feb 2019 22:16:07 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12445#M9804 BigRod 2019-02-12T22:16:07Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12446#M9805 <P>Someone with alias "Trevor" from TurboTax support just posted following comment on AMZN site in response to critical review about program crashing:</P><P>&nbsp;</P><P>Quote:</P><P>----------------------------<BR /><SPAN>I can understand the frustration, but rest assured we are investigating these crashes and we currently have a containment article published to our community. You can check that containment article for the latest information about workarounds and solutions. Know that we are investigating solutions and will provide any workarounds as they become available. I hope this helps and thank you for sharing your experience.&nbsp;</SPAN><BR /><BR /><SPAN>- Trevor</SPAN></P><P>_____________________</P><P>Unquote.</P><P>&nbsp;</P><P>Anyone know what is a "containment article" and have they posted a link to workarounds, other than yesterday's FAQ stating simply they are working on it?&nbsp; Have they published any viable solutions?</P><P>&nbsp;</P><P>Good luck to all,</P><P>&nbsp;</P> Tue, 12 Feb 2019 22:30:13 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12446#M9805 Lorob1 2019-02-12T22:30:13Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12447#M9806 <P>GOTABBYGO,</P><P>I use Avast and Windows 10, and it crashes all the time.&nbsp; &nbsp;An XP machine running in VMWare with low resources does not crash.</P><P>I absolutely don't believe for a moment it is related to AV.&nbsp; &nbsp;Intuit asking end-users to remove their AV is irresponsible.&nbsp;</P> Tue, 12 Feb 2019 22:42:00 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12447#M9806 christophe 2019-02-12T22:42:00Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12448#M9807 <P>Thanks for the information Lorob1. &nbsp;I’m not familiar with containment articles and a quick search didn’t turn anything up. &nbsp;It’s good to know though that TTax is acknowledging the issue and working on it.</P><P>&nbsp;</P><P>GOTABBYGO, I don’t think you’re suggesting that that those of us in the minority who cannot get TTax to work are just out of luck and we need to suck it up but it sure sounds that way. &nbsp;I suggest you show a bit more respect for the collective wisdom of this group and engage in helping solve the issue rather that relying on the age old service tech level 1 excuse of it must be AV. &nbsp;I myself have over 40 years of experience working with computers and much of it associated with desktops. &nbsp;I’ve also owned personal computers of many types since the C64 was released. &nbsp;Please try harder to be more of the solution.</P> Tue, 12 Feb 2019 22:43:12 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12448#M9807 bwentzel 2019-02-12T22:43:12Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12449#M9808 <P>There are now multiple threads running on this issue.&nbsp; No fixes or "workarounds" have yet been posted (other than&nbsp; reduce your machine to bare metal and start over w/o AV - which doesn't work).</P><P>&nbsp;</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4572603-turbotax-premier-on-windows-10-pro-1809-is-constantly-randomly-crashing-and-exiting-causing-me-to-lose-data-i-have-just-entered-in-and-have-to-re-enter-it" target="_blank">https://ttlc.intuit.com/questions/4572603-turbotax-premier-on-windows-10-pro-1809-is-constantly-randomly-crashing-and-exiting-causing-me-to-lose-data-i-have-just-entered-in-and-have-to-re-enter-it</A>&gt;</P><P>&nbsp;</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4584656-i-have-turbotax-2018-deluxe-and-it-keeps-crashing" target="_blank">https://ttlc.intuit.com/questions/4584656-i-have-turbotax-2018-deluxe-and-it-keeps-crashing</A>&gt;<BR /><BR /><A href="https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/TurboTax-Deluxe-2018-crashes-constantly-on-Windows-10/td-p/10692" target="_blank">https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/TurboTax-Deluxe-2018-crashes-constantly-on-Windows-10/td-p/10692</A></P><P>&nbsp;</P><P>Good luck to all</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 12 Feb 2019 22:44:01 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12449#M9808 Lorob1 2019-02-12T22:44:01Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12450#M9809 <P><SPAN class="lia-search-match-lithium lia-search-match-lithium">H</SPAN><SPAN>&amp;</SPAN><SPAN class="lia-search-match-lithium lia-search-match-lithium">R</SPAN><SPAN>&nbsp;</SPAN><SPAN class="lia-search-match-lithium lia-search-match-lithium">block</SPAN><SPAN>&nbsp;and Tax Act can import the previous year (2017) tax returns from TurboTax.&nbsp; Does anyone know if they can also import the current year (2018),&nbsp; as I have spent hours creating...&nbsp; &nbsp;Tired of not being able to file and not get my biggly refund.</SPAN></P> Tue, 12 Feb 2019 22:45:44 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12450#M9809 christophe 2019-02-12T22:45:44Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12451#M9810 <P>Christophe,</P><P>&nbsp;</P><P>I have no experience with either of those products but I’m interested in the answers to your questions.</P> Tue, 12 Feb 2019 23:05:41 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12451#M9810 bwentzel 2019-02-12T23:05:41Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12453#M9811 <P>Here's yet another thread, from 5 days ago which drew comment that TT is working on fix for next update, which may take 1-3 weeks.</P><P>&nbsp;</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4583397-turbotax-2018-home-and-business-unstable-it-all-of-a-sudden-will-crashes-i-am-running-windows-10-pro-64-with-an-ssd-hard-drive-why?jump_to=comment_7171037" target="_blank">https://ttlc.intuit.com/questions/4583397-turbotax-2018-home-and-business-unstable-it-all-of-a-sudden-will-crashes-i-am-running-windows-10-pro-64-with-an-ssd-hard-drive-why?jump_to=comment_7171037</A>&gt;</P><P>&nbsp;</P><P>Other threads:</P><P>(e.g. crashing when trying to print to pdf - which I experienced with TT2017 without any fix)</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4592304-turbotax-2018-premier-crashes-when-i-try-to-print-a-return-to-paper-or-pdf-i-am-running-a-mac-with-sierra-10-12-6?jump_to=answer_7171021" target="_blank">https://ttlc.intuit.com/questions/4592304-turbotax-2018-premier-crashes-when-i-try-to-print-a-return-to-paper-or-pdf-i-am-running-a-mac-with-sierra-10-12-6?jump_to=answer_7171021</A>&gt;<BR /><BR />&lt;<A href="https://ttlc.intuit.com/questions/4582698-turbotax-deluxe-crashes-every-time-it-tries-to-save-my-taxes-just-before-i-e-file-them-is-this-a-known-issue-and-when-will-it-be-fixed-software-is-up-to-date?jump_to=answer_7152256" target="_blank">https://ttlc.intuit.com/questions/4582698-turbotax-deluxe-crashes-every-time-it-tries-to-save-my-taxes-just-before-i-e-file-them-is-this-a-known-issue-and-when-will-it-be-fixed-software-is-up-to-date?jump_to=answer_7152256</A>&gt;</P><P>&nbsp;</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4577155-i-have-one-page-to-review-and-it-takes-me-to-that-page-and-then-crashes-saying-that-turbotax-stopped-working?jump_to=answer_7151842" target="_blank">https://ttlc.intuit.com/questions/4577155-i-have-one-page-to-review-and-it-takes-me-to-that-page-and-then-crashes-saying-that-turbotax-stopped-working?jump_to=answer_7151842</A>&gt;</P><P>&nbsp;</P><P><A href="https://ttlc.intuit.com/questions/4572888-site-keeps-crashing-should-i-question-the-accuracy-of-my-federal-tax-return?jump_to=answer_7151816" target="_blank">https://ttlc.intuit.com/questions/4572888-site-keeps-crashing-should-i-question-the-accuracy-of-my-federal-tax-return?jump_to=answer_7151816</A></P><P>&nbsp;</P><P>There are many more.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Good luck to all,</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 12 Feb 2019 23:02:09 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12453#M9811 Lorob1 2019-02-12T23:02:09Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12480#M9812 <P>I would like to strongly suggest that everyone having this problem call Intuit and request RETURN AUTHORIZATION (on the CD version, that is).&nbsp; I intend to return my software (even though they make it SUPER inconvenient, and I need to call them back and demand that they pay shipping).&nbsp; The more people do that, the more they'll take notice.</P><P>&nbsp;</P><P>Looks like I'm doing my taxes the old fashioned way, this year .</P> Wed, 13 Feb 2019 02:31:01 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12480#M9812 RadarVMe 2019-02-13T02:31:01Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12552#M9813 <P>There are many factors that could influence the TurboTax program to crash.&nbsp;<BR /><BR />1. Please make sure you're&nbsp;<STRONG>connected to the internet</STRONG>&nbsp;in order to ensure software updates and full functionality of your TurboTax program.</P> <P><BR />2. Confirm you meet the system requirements for&nbsp;<A href="https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software" target="_blank">Mac</A>. Confirm you meet the system requirements for&nbsp;<A target="_blank" rel="nofollow">Windows</A>.</P> <P>&nbsp;</P> <BLOCKQUOTE> <P>&nbsp;</P> <P>a. To install and update software on Windows, you need&nbsp;<A href="https://ttlc.intuit.com/questions/1899195-administrator-rights-in-windows-7-8-and-10" target="_blank">Administrations Rights</A>.</P> <P>&nbsp;</P> </BLOCKQUOTE> <P>3. The next variable to keep in mind is the antivirus and firewall software programs on your device.</P> <P>&nbsp;</P> <BLOCKQUOTE> <P>&nbsp;</P> <P>a. Uninstall TurboTax.</P> <P>&nbsp;</P> </BLOCKQUOTE> <BLOCKQUOTE> <P>&nbsp;</P> <P>b. Disable antivirus and firewall software programs before reinstalling.</P> <P>&nbsp;</P> </BLOCKQUOTE> <BLOCKQUOTE> <P>&nbsp;</P> <P>c. Reinstall TurboTax. &nbsp;</P> <P>&nbsp;</P> </BLOCKQUOTE> <BLOCKQUOTE> <P>&nbsp;</P> <P>d. Re-enable antivirus and firewall after installing. (You don't have to disable them when using the program itself, only during installation.)</P> <P>&nbsp;</P> </BLOCKQUOTE> <P>&nbsp;</P> <P>4.&nbsp;<A href="https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business" target="_blank">Manually update TurboTax.</A></P> <P><BR />If you are still experiencing issues within the program, please <A href="https://ttlc.intuit.com/questions/4595927-turbotax-windows-2018-crash-errors-19677400939-or-19332755909-or-20925602898" target="_self">sign up in this Containment Article</A> to receive updates on the error. <BR />Thank you!</P> Wed, 13 Feb 2019 15:22:22 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12552#M9813 GabiU 2019-02-13T15:22:22Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12569#M9814 <P>It is pretty pathetic for Intuit to post their standard tier 0 answer for any TurboTax issue.&nbsp; If Intuit were to only to read the post, they would know that this is an application issue and out of memory bug.&nbsp;&nbsp;</P> Wed, 13 Feb 2019 16:24:58 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12569#M9814 christophe 2019-02-13T16:24:58Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13011#M9815 <P>same here. It is the software</P> Fri, 15 Feb 2019 21:11:06 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13011#M9815 sjmsing 2019-02-15T21:11:06Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13027#M9816 <P>Are you maximizing the TT screen? Mine was crashing, as well. So I opened the software, kept it at its original window and it stopped crashing. Not sure if that helps. Good luck.</P> Fri, 15 Feb 2019 22:22:15 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13027#M9816 rogelio32 2019-02-15T22:22:15Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13138#M9817 <P>I'm running TurboTax Premier 2018 on a Windows 10 up-to-date 64 bit O/S.&nbsp; When I attempt to import information from a broker, in my case Schwab, it just crashes hard and it is repeatable.&nbsp; My work around is to hand key everything making the software nearly useless.&nbsp; If you cannot fix this Intuit, you should refund the purchases.&nbsp; I'd be happy to join a class action suit for negligence.&nbsp; I have not seen any software behave this badly in several years. - Brian McDonald</P> Sat, 16 Feb 2019 13:35:19 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13138#M9817 brianmcdonald505 2019-02-16T13:35:19Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13156#M9818 rogelio32 amazingly and bizarrely this is working so far for me. I'm now doing my taxes is a small box rather than on my full big laptop screen <span class="lia-unicode-emoji" title=":upside_down_face:">🙃</span> Sat, 16 Feb 2019 14:50:21 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13156#M9818 sjmsing 2019-02-16T14:50:21Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13241#M9819 <P>Rogelio</P><P>&nbsp;</P><P>I'm not sure how you came up with your idea but you're a genius!&nbsp; I just completed my taxes by NOT maximizing the screen although I did adjust the windows size.&nbsp; I did not experience even one crash!</P><P>&nbsp;</P><P>Thanks for the suggestion.</P> Sat, 16 Feb 2019 18:11:03 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13241#M9819 bwentzel 2019-02-16T18:11:03Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13278#M9820 <P>I also purchased mine at Costco and am running on Windows 10.&nbsp; But several times when I advance to a new section I get a blank page.&nbsp; Several sections I cannot enter information.</P> Sat, 16 Feb 2019 19:59:16 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13278#M9820 pjjohnson 2019-02-16T19:59:16Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13607#M9821 <P>I have been having the same issue with Premier for several weeks not (windows 10 as well).&nbsp; Tried again today as turbotax updated when I opened, got a few entries in and now it is&nbsp;closing on most any action (just like last week).&nbsp; Had a less that satisfactory call with support on Feb 9.&nbsp; After holding for some time, I got first level support.&nbsp; After having me deinstall and reinstall (twice, once from a fresh distribution) she was able to contact her 2nd level support (I think they were texting) for a very inefficient conversation.&nbsp; I asked multiple times to connect us all so we could move faster but she would not/could not do that.&nbsp; After about 3 hours on the phone, when 2nd level wanted me to deinstall and reinstall (3rd time) I terminated the call.&nbsp;&nbsp;</P><P>INTUIT WHERE ARE YOU?&nbsp; Those of us having this issue need some information in order to decide whether we should return for refund and buy HRBlock.&nbsp; Time is running...</P> Sun, 17 Feb 2019 17:28:46 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13607#M9821 mjskucius 2019-02-17T17:28:46Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13908#M9822 <P>Having the same problem. My feeling is that they have not put the resources in to make Tax 2018 usable. Get the feeling they are going to force everyone to go online. Unfortunately&nbsp; I cannot use the online version.&nbsp; This is painful.</P> Mon, 18 Feb 2019 15:56:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13908#M9822 benito747 2019-02-18T15:56:11Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14041#M9823 <P>Just downloaded the DELUXE program and it is basically useless operating on a Windows 10 machine. I really don't understand how can they sell this piece of junk. I have been preparing my taxes for years using Turbo Tax, I will admit that it always had some issues with crashing that got worse as the years progressed. This 2018 version is literally like stealing. It crashes on almost anything I try to do.&nbsp; This is what happens when all the competition in the Tax preparation software has been eliminated. It doesn't help the the US Tax code is designed to keep these players in business.&nbsp; Can you imagine a flat tax based system where you could complete your return in 5 minutes!! Unfortunately the rent-seekers will never allow this to happen.</P> Mon, 18 Feb 2019 21:32:49 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14041#M9823 benito747 2019-02-18T21:32:49Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14056#M9824 <P>I have the same problem.&nbsp; When I click the "Done" button to finish a section or on the main page and click "Visit All" or "Update", it crashes.&nbsp; I am completely stuck since I can't enter information into most sections.&nbsp; They need to resolve this quickly or I will start exploring to return the software and cancel my auto-renewal.&nbsp; I have used it for over a decade but last year was buggy and this year, so far, it is unusable.</P> Mon, 18 Feb 2019 22:23:38 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14056#M9824 mckinkade67 2019-02-18T22:23:38Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14058#M9825 <P>It isn't a Costco issue.&nbsp; I have auto-renewal so Intuit ships it directly to me each year and I have the same issue.&nbsp; Crashes all the time and completely unusable.&nbsp;</P> Mon, 18 Feb 2019 22:27:17 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14058#M9825 mckinkade67 2019-02-18T22:27:17Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14062#M9826 <P>yes, there is a sign up page somewhere for the "containment article" and I signed up but have not received any updates from it.&nbsp; There was another similar thread to this one but using Premier and that is where I found a link to it but that discussion has mysteriously disappeared.</P> Mon, 18 Feb 2019 22:30:58 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14062#M9826 mckinkade67 2019-02-18T22:30:58Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14066#M9827 <P><A href="https://ttlc.intuit.com/questions/4595927-turbotax-windows-2018-crash-errors-[phone number removed]-or-[phone number removed]-or-[phone number removed]" target="_blank">https://ttlc.intuit.com/questions/4595927</A></P> Mon, 18 Feb 2019 22:39:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14066#M9827 mckinkade67 2019-02-18T22:39:11Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14091#M9828 <P>rogelio32</P><P>&nbsp;</P><P>I am having the same problem and I am going to try your solution of not maximizing the TT window to see if it solves my problem.&nbsp; Thanks for the suggestion.&nbsp; How many people have tried this work around and what is the success rate so far?</P> Mon, 18 Feb 2019 23:31:46 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14091#M9828 slee1004 2019-02-18T23:31:46Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14092#M9829 <P>Don't hold your breath.... It crashes just the same when you don't maximize the screen.&nbsp; At least for me.</P><P>&nbsp;</P> Mon, 18 Feb 2019 23:33:44 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14092#M9829 christophe 2019-02-18T23:33:44Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14093#M9830 <P>It's hard to believe that they even tested this software on a Windows 10 machine. I simply load my return then "View Forms" and it crashes. Sometimes on an additional try it works only to crash somewhere else. It's like they are selling "snake oil". When I get enough courage I will contact technical support, I'm afraid they will give me the run-around only to end up in the same place.</P><P>&nbsp;</P> Mon, 18 Feb 2019 23:34:06 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14093#M9830 benito747 2019-02-18T23:34:06Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14391#M9831 <P>Status Update -</P><P>I followed rogelio32 advice and not maximized the TurboTax window.&nbsp; It seems to be a little bit more stable but it still crashed once.&nbsp; I was able to quickly finished the return and E-filed&nbsp; both Federal and state.&nbsp; &nbsp;I'm done for this year.&nbsp; I'll will definitely look for other alternatives for next year's return.&nbsp; No more TurboTax for me.</P> Tue, 19 Feb 2019 16:28:46 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14391#M9831 slee1004 2019-02-19T16:28:46Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14427#M9832 <P>So I have been on the phone now for at least a couple hours with support with no luck. She has had me try these things, that may help others...just not me.</P><P>- Reinstall the software.&nbsp; I had a disc but downloaded the latest version from the Intuit site, version [phone number removed] and used it instead.</P><P>- Right click on the icon, go to the compatibility tab, and select Run this program in compatibility mode for Windows 8 and then in the Settings section, Run this&nbsp; program as administrator</P><P>- She then sent me a new version of the software, that was not on the download page before, and had me download and install it, version [phone number removed].&nbsp;</P><P>- Then she had me download the manual update here,&nbsp;<A href="https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business" target="_blank">https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business</A></P><P>- Nothing fixed the crashing issue so, as a last resort, she refunded my money and suggested that I try the online version so I will give that a go.</P> Tue, 19 Feb 2019 17:17:25 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14427#M9832 mckinkade67 2019-02-19T17:17:25Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14583#M9833 <P>I am using Windows 10 Pro, just on&nbsp; a hunch I had BitLocker enabled. I suspended BitLocker and ran Turbo Deluxe 2018 and it appears to be operating much better. Still hasn't crashed.</P> Tue, 19 Feb 2019 21:38:22 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14583#M9833 benito747 2019-02-19T21:38:22Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15080#M9834 <P>I also was having many crashes of 2018 TurboTax Premier and on one button it was repeatable.&nbsp; I un-maximized the TurboTax window and have not had a crash since, even on the repeatable button.</P> Wed, 20 Feb 2019 22:30:26 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15080#M9834 Denmark49 2019-02-20T22:30:26Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15088#M9835 <P>Good..&nbsp; AT least some of us have limited success overcoming this crashing problem by not maximizing the TurboTax window...</P> Wed, 20 Feb 2019 22:42:02 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15088#M9835 slee1004 2019-02-20T22:42:02Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15107#M9836 <P>I tried not maximizing my TurboTax session but I still get a crash.&nbsp; :(</img></P><P>I also tried saving my tax file on a USB connected drive because I read someplace that the solid state drives could be a problem, but still shutdown.&nbsp; :(</img></P> Wed, 20 Feb 2019 23:32:07 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15107#M9836 Jan1954 2019-02-20T23:32:07Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15303#M9837 <P>After many attempts to fix my crashing issue with tech support, they refunded me the cost of the software and it already deposited.&nbsp; I went to the online version and it worked fine.&nbsp; Unfortunately, the 2017 Turbotax pdf kept failing to upload into their system so I had to re-enter everything but it worked well and I submitted both my federal and state taxes.</P> Thu, 21 Feb 2019 14:31:32 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15303#M9837 mckinkade67 2019-02-21T14:31:32Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15846#M9838 <P>Yes, I have turbotax delux running on my new HP computer with windows 10.&nbsp; It crashes randomly, about every 5 to 10 minutes.&nbsp; So far, it usually saves the data before it crashes.&nbsp; Very frustrating.&nbsp; May have to look for a new option to do my taxes next year.</P> Fri, 22 Feb 2019 17:06:42 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15846#M9838 jaybaron 2019-02-22T17:06:42Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15922#M9839 <P>I finally solved the problem, at least for myself.</P><P>&nbsp;</P><P>I hadn't experienced much in the way of the *random* crashing that others mentioned (only when I was doing a large import). However, I had previously been unable to save as PDF, and the behavior I experienced was inconsistent. Usually, TT would just vanish (crash) during the save. Sometimes a PDF file (incomplete) would appear before the crash, but usually it wouldn't. Sometimes, TT would display an error message popup before I had a chance to click "save" - while I was selecting what to include in the PDF. It was all over the place.</P><P>&nbsp;</P><P>What fixed it was&nbsp;installing TT fresh on a different PC (a tower instead of a laptop), installing all the updates and rebooting. On this machine, I could save to PDF with no problems. In fact, I was able to do the regular PDF save as well as the "key worksheets" and "all worksheets" PDF save.</P><P>&nbsp;</P><P>I don't know what made the difference on my tower. It's more powerful, and I have fewer applications installed on it (e.g. no Office). Maybe that's it. Maybe it's the fact that my tower (where the save worked) *doesn't* have the Oct 2018 Windows 10 update, which for some reason hasn't been offered yet to this machine. Maybe it's that on my laptop I had opted for TT to not send performance feedback, but I left that option enabled on my tower.</P><P>&nbsp;</P><P>My hunch, however, is that the issue here is a race condition - a timing issue. That's usually the cause when the symptoms are inconsistent, since otherwise the program should behave deterministically. So running on a different machine with different characteristics may have itself been the cure. For example, my laptop has an SSD, whereas my tower has an old-style spinning HD (much slower to write files to). It's entirely possible that the export operation was executing too fast on my laptop, causing the race condition to hit a failure path.</P><P>&nbsp;</P><P>Anyway, it's just a hunch, but it would be good to know if others who hit the "crash when saving to PDF" issue also are using an SSD.</P> Fri, 22 Feb 2019 20:46:38 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15922#M9839 Mike the Engineer 2019-02-22T20:46:38Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15940#M9840 <P>Yes, Mike the Engineer, I am using an SSD (solid state disk).&nbsp; Not maximizing (or un-maximizing) the TurboTax window eliminated TurboTax vanishing (crashing) for me.</P> Fri, 22 Feb 2019 21:17:49 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15940#M9840 Denmark49 2019-02-22T21:17:49Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15943#M9841 <P>Man is this program quirky, I consider it a win if it doesn't crash within 10-minutes. It's almost usable since the auto-save feature allows me to retrieve my work. Amazing what I am willing to put up with to complete my taxes. This is what to expect when there is no competition in the tax preparation software market. Not only to you have to pay the government they also require so many hours of wasted time preparing your return without compensation.</P> Fri, 22 Feb 2019 21:25:06 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15943#M9841 benito747 2019-02-22T21:25:06Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15990#M9842 <P>Mike, yes, I am running on an SSD&nbsp; laptop, using multimonitors.&nbsp; Good theory.&nbsp; Thanks.&nbsp; &nbsp;</P> Fri, 22 Feb 2019 23:22:43 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15990#M9842 Lorob1 2019-02-22T23:22:43Z Re: Turbotax 2018 Deluxe crashes constantly https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/16282#M9843 <P>Is there anyone having the crashing problems NOT using a SSD drive?</P> Sat, 23 Feb 2019 17:53:13 GMT https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/16282#M9843 Jan1954 2019-02-23T17:53:13Z
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<channel>
<title>
topic Re: Turbotax 2018 Deluxe crashes constantly in Get your taxes done using TurboTax
</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12441#M9802
</link>
<description>
<P><SPAN>My TT Home &amp; Business randomly closes on Windows 10.&nbsp; I have now increased the Java heap as suggested by Christophe.&nbsp; I'll let everyone know by tomorrow AM if this solves the issue.</SPAN></P>
</description>
<pubDate>Tue, 12 Feb 2019 21:54:59 GMT</pubDate>
<dc:creator>BigRod</dc:creator>
<dc:date>2019-02-12T21:54:59Z</dc:date>
<item>
<title>Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/turbotax-2018-deluxe-crashes-constantly/01/9282#M9744
</link>
<description>
<P>I'm running Turbotax 2018 Deluxe 2018.31.13.231 on Windows 10.&nbsp; The app crashes sometimes when I&nbsp;advance topics filling in forms and sometimes when I save the file.&nbsp; It has done this 5 times in about 30 minutes today.&nbsp; A few days ago when I first used it the app closed when I saved the file and I just assumed I had selected&nbsp;a save-and-close menu option and thought nothing of it at the time since I was done for the moment.&nbsp; When I ran the app today there was no file and I had to reenter everything.&nbsp;&nbsp;When I restart the app it recovers the file and sometimes I lose data, sometimes not.&nbsp; I don't see a log file that I can check.</P><P>&nbsp;</P><P>Has anyone else encountered issues like this?&nbsp; Is the app not yet stable?&nbsp; I find it hard to trust an app that crashes this frequently and I am not thrilled about have to keep reentering data.</P>
</description>
<pubDate>Sun, 20 Jan 2019 13:01:47 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/turbotax-2018-deluxe-crashes-constantly/01/9282#M9744
</guid>
<dc:creator>ByronS</dc:creator>
<dc:date>2019-01-20T13:01:47Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9287#M9745
</link>
<description>
<P>You call it "the app" as if you're on a mobile device such as an android. However, you clearly state you're Windows 10. So I'm assuming you are on a full fledged windows computer and not something like a Chromebook or some other cheap throw-away technology.</P><P>I've been using multiple versions of the CD/Desktop software on my windows 10 pro computers (3 of them) and no issues with stability at all. I strongly suspect you have other issues.&nbsp; So here's some wild guesses of things to try based on no facts what-so-ever.</P><P>- After physically disconnecting the computer from the Internet, disable "real time protection" on whatever antivirus program you're using. If using a separate malware program, turn that off too. Then use the TTX program and see if remains stable with the antivirus turned off. If it does, then you potentially have issues with the antivirus.</P><P>- Make sure that either Controlled folder access is turned off (which I do not recommend you leave it off) or that C:\Program files(x86)\TurboTax\[yourversion]2018\32-bit\turbotax.exe is allowed to bypass controlled folder access.</P><P>&nbsp;</P>
</description>
<pubDate>Sun, 20 Jan 2019 15:29:48 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9287#M9745
</guid>
<dc:creator>Carl</dc:creator>
<dc:date>2019-01-20T15:29:48Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9801#M9746
</link>
<description>
<P>I have got the very same problem.&nbsp; It is barely usable, crashes randomly.&nbsp; Sometimes it saves the work, sometimes it does not.&nbsp; Tried on 2 computers, same result.</P>
</description>
<pubDate>Mon, 28 Jan 2019 00:08:28 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9801#M9746
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-01-28T00:08:28Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9859#M9747
</link>
<description>
<P>I have the very same problem on two separate computers even after I applied the manual update.&nbsp; Also, while I appreciate the suggestion regarding antivirus, these days everyone has to have anti-virus/anti-malware on their systems for protection so Intuit needs to provide products that coexist with these protections.</P>
</description>
<pubDate>Mon, 28 Jan 2019 16:32:49 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9859#M9747
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-01-28T16:32:49Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9896#M9748
</link>
<description>
<P>Same problem: TTX 2018 Deluxe running on Windows 10.&nbsp; It crashes without warning or any error message at different points.&nbsp; Crashed several times just entering basic info to start a new return. Farthest I've gotten is mid-way through entering income items.&nbsp; Sometimes it saves data sometimes it doesn't.&nbsp; I'm getting tired of re-entering the same info over and over.&nbsp; Someone at Intuit needs to start looking at this and tell us what's going on.&nbsp; It would be nice to know they are aware and are trying to fix this.&nbsp;&nbsp;</P>
</description>
<pubDate>Mon, 28 Jan 2019 20:01:03 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/9896#M9748
</guid>
<dc:creator>jmandoman</dc:creator>
<dc:date>2019-01-28T20:01:03Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10053#M9749
</link>
<description>
<P>I contacted TurboTax technical support earlier today and the person I spoke with immediately provided a new downloadable version of TTax Deluxe with State because he assumed my CD version from Costco was corrupt.&nbsp; After removing the prior iteration and installing the new one I set out to try again.&nbsp; The good news is that I got further than I had before but the bad news is that I still haven't made it out of the Income section without it crashing.&nbsp; I guess I'll call technical support again ...</P>
</description>
<pubDate>Tue, 29 Jan 2019 21:13:59 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10053#M9749
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-01-29T21:13:59Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10260#M9750
</link>
<description>
<P>Same problem... 2018 turbotax Deluxe on Windows 10. MacAfee antivirus... but I agree you shouldn't have to disable antivirus to run a program. I did change my settings to Administrator permission for Turbo Tax. That seemed to lessen the crashes but still too often. I'm annoyed because I had issues with downloading 2nd state in 2017 last year and customer service took a long time to determine they had a known bug and give me the solution. Afterwards, I couldn't get a credit on the 2nd state I purchased twice due to their bug and direction I received from Customer Service. I have been using Turbo Tax for many years... but I'm starting to lose confidence in Intuit. I hope at some point they give this some attention and put out a solution.</P>
</description>
<pubDate>Thu, 31 Jan 2019 02:43:09 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10260#M9750
</guid>
<dc:creator>mreed691</dc:creator>
<dc:date>2019-01-31T02:43:09Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10264#M9751
</link>
<description>
<P>If Intuit does not fix this in the next month or so, I will want a refund so I can purchase HR Block Tax Cut instead.&nbsp; I never had problems of this magnitude before with TurboTax, it is just unusable.</P><P>And support seems to be missing in action!</P>
</description>
<pubDate>Thu, 31 Jan 2019 03:00:02 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10264#M9751
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-01-31T03:00:02Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10298#M9752
</link>
<description>
<P>I spent close to two hours on the phone yesterday with TTax technical support and still do not have a resolution.&nbsp; Their focus was almost exclusively on firewalls, virus, and malware protection which was disappointing. &nbsp; I've spoken to four tech support individuals now and all were unaware of the difficulties we're having so I suggested they have representation in these forums and let them know this issue affects the complete TTax line of products.&nbsp; At the conclusion of the call yesterday the representative was going to escalate the issue to their application development staff so I hope something good comes from that.</P>
</description>
<pubDate>Thu, 31 Jan 2019 13:42:51 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10298#M9752
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-01-31T13:42:51Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10681#M9753
</link>
<description>
<P>Just chiming in - another Windows 10 (Home) user , with Norton 360 antivirus and firewall that I will NOT turn off, and I can't go more than a few minutes without the program shutting down.&nbsp; I'm preparing to return the software and go with another brand.&nbsp;&nbsp;</P><P>&nbsp;</P><P>LONG time Intuit user (Quicken more than TT) who lost faith in Intuit when they let Quicken go all to hell (yes, I'm aware it's not their product anymore).&nbsp; Now I know not to rely on their tax software, either.</P>
</description>
<pubDate>Sat, 02 Feb 2019 16:53:11 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10681#M9753
</guid>
<dc:creator>RadarVMe</dc:creator>
<dc:date>2019-02-02T16:53:11Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10687#M9754
</link>
<description>
<P>This is an intuit bulletin board, do they ever chime in ?&nbsp; Do they ever care about their clients?</P>
</description>
<pubDate>Sat, 02 Feb 2019 17:20:19 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10687#M9754
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-02-02T17:20:19Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10690#M9755
</link>
<description>
<P>Same issue here.&nbsp; I can't seem to go more than five minutes without TurboTax crashing and closing.&nbsp; &nbsp;I am running 2018 Deluxe on Windows 10.&nbsp; &nbsp;I have used it for years and it was never this bad before.&nbsp; &nbsp; I think it is time to give up on Intuit.&nbsp;&nbsp;</P>
</description>
<pubDate>Sat, 02 Feb 2019 17:39:02 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10690#M9755
</guid>
<dc:creator>Anonymous</dc:creator>
<dc:date>2019-02-02T17:39:02Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10728#M9756
</link>
<description>
<P>Using Home and Business 2018. Crashes whenever I try to check for updates and randomly while running. using Win 10 Pro 64 with AV off.</P>
</description>
<pubDate>Sat, 02 Feb 2019 20:38:21 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10728#M9756
</guid>
<dc:creator>schneid</dc:creator>
<dc:date>2019-02-02T20:38:21Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10749#M9757
</link>
<description>
<P>The four technical support people I spoke with sounded like they were unaware of this forum.&nbsp; In fact, they were unaware we are having this issue across their entire line of products.</P>
</description>
<pubDate>Sat, 02 Feb 2019 21:58:13 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10749#M9757
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-02T21:58:13Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10896#M9758
</link>
<description>
<P>Using Turbotax Home and Business bought from Costco on Windows 10.&nbsp; Also keeps crashing.&nbsp; First the update online wouldn't work.&nbsp; So I had to force shutdown, reinstall and do manual update.&nbsp; Now it crashes every so often - first on updating w-2.&nbsp; Then trying to automatically update interest.</P><BLOCKQUOTE><HR /><LI-USER uid="28015"></LI-USER>&nbsp;wrote:<BR /><P>The four technical support people I spoke with sounded like they were unaware of this forum.&nbsp; In fact, they were unaware we are having this issue across their entire line of products.</P><HR /></BLOCKQUOTE><P>&nbsp;</P>
</description>
<pubDate>Sun, 03 Feb 2019 22:32:50 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10896#M9758
</guid>
<dc:creator>llc45</dc:creator>
<dc:date>2019-02-03T22:32:50Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10903#M9759
</link>
<description>
<P>Win10 Pro / TurboTax 2018 Deluxe (download 03 FEB 2019)</P><P>&nbsp;</P><P>Crashes or locks up constantly. Very few pieces of software are able to not just crash, but completely lock up Win10 Pro requiring a hard reboot,&nbsp; but congratulations Intuit you pulled it off.&nbsp; Crashes 50% of the time when saving and during many random section changes. Took 15 tries to finally sneak through eFiling. I say sneak through because it would get a little farther each time with no clear cause of random crashing.</P><P>&nbsp;</P><P>This is a mess and an insult to your customers. Intuit -- it worked a few years ago. Last year and this year are buggy disasters. You would be better off delaying release than selling this garbage.</P>
</description>
<pubDate>Sun, 03 Feb 2019 22:41:36 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10903#M9759
</guid>
<dc:creator>FormerFan</dc:creator>
<dc:date>2019-02-03T22:41:36Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10931#M9760
</link>
<description>
<P>Having exact same problem. Crashes constantly. Tried reinstalling, updating Windows, repairing installation. Nothing helps. Never had that before. I have always used TTX. Are there any solutions out there yet?&nbsp;</P>
</description>
<pubDate>Mon, 04 Feb 2019 01:53:29 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10931#M9760
</guid>
<dc:creator>pankotskii</dc:creator>
<dc:date>2019-02-04T01:53:29Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10939#M9761
</link>
<description>No fixes have been discussed here</description>
<pubDate>Mon, 04 Feb 2019 02:19:36 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/10939#M9761
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-04T02:19:36Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11025#M9762
</link>
<description>
<P>I had this problem last year with TT2017.&nbsp; Here is the post:&nbsp;</P><PRE>&lt;http://tinyurl.com/ybwy42ey&gt;</PRE><P>&nbsp;Same symptoms.&nbsp; I did an OS refresh and clean install, running Win10Pro on solid state drive.&nbsp; Spent over an hour with tech support, who was courteous and eager to help, but achieved nothing.&nbsp; He stated (and I believed him) that no one else had reported this bug.&nbsp; I will wait before running TT2018 to see if they finally deal with this.&nbsp; Best solution is to call CS and flood all TT boards with complaints.&nbsp; They may not acknowledge the issue, but they have to deal with it.&nbsp;&nbsp;<BR /><BR />Before anyone dismisses my complaints, I&nbsp; have been using TT since taxdata 92.&nbsp; &nbsp;So spare me the advice about disabling AV.&nbsp; Good luck to all.</P>
</description>
<pubDate>Mon, 04 Feb 2019 19:35:31 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11025#M9762
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-04T19:35:31Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11039#M9763
</link>
<description>
Spent 2 hours on the phone with Tech support disabled all firewall anti viruses etc. downloaded an new program file from intuit, started a new tax file from scratch. Still crashed every few entries. Reloaded everything onto a new computer and received the same redults. I’ve been using TurboTax for 25 years. This is not a computer issue this a major program flaw.
</description>
<pubDate>Mon, 04 Feb 2019 20:35:44 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11039#M9763
</guid>
<dc:creator>mkopelberg</dc:creator>
<dc:date>2019-02-04T20:35:44Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11041#M9764
</link>
<description>
I’m having the same problem.<BR />Spent 2 hours on the phone with Tech support disabled all firewall anti viruses etc. downloaded an new program file from intuit, started a new tax file from scratch. Still crashed every few entries. Reloaded everything onto a new computer and received the same redults. I’ve been using TurboTax for 25 years. This is not a computer issue this a major program flaw.
</description>
<pubDate>Mon, 04 Feb 2019 20:38:07 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11041#M9764
</guid>
<dc:creator>mkopelberg</dc:creator>
<dc:date>2019-02-04T20:38:07Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11054#M9765
</link>
<description>
<P>I just downloaded the software today and i get as far a"submitting", but the system crashes before i can save anything and submit properly. I've been trying this all day. Not sure what to do.</P><P>&nbsp;</P>
</description>
<pubDate>Mon, 04 Feb 2019 21:54:27 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11054#M9765
</guid>
<dc:creator>Sarai</dc:creator>
<dc:date>2019-02-04T21:54:27Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11056#M9766
</link>
<description>
<P>Hello&nbsp; Sarai,</P><P>&nbsp;</P><P>Please call customer support.&nbsp; It will assist all of us by making a call record to document the issue, and force it up their list of priorities.&nbsp; Be sure to include type of OS, hardware and version of TT you are using.&nbsp; There may be multiple issues, but TT needs to get an update and a bulletproof troubleshoot procedure together.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Good luck to all.</P>
</description>
<pubDate>Mon, 04 Feb 2019 22:13:41 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11056#M9766
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-04T22:13:41Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11057#M9767
</link>
<description>
<P>Everyone here is having similar issues so unfortunately no one has an answer.&nbsp; I spent another hour on the phone today with&nbsp;TTax technical support and was told the developers are investigating and that they will call once they have a fix.&nbsp; Frankly, I doubt I will ever receive a call so I'll continue to apply updates as they happen and try to continue my taxes.&nbsp; My advice to you is to call their technical support and work with them.&nbsp; We have to continue to let them know this problem exists.&nbsp; Do a search for TurboTax technical support to find the number.</P>
</description>
<pubDate>Mon, 04 Feb 2019 22:15:11 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11057#M9767
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-04T22:15:11Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11066#M9768
</link>
<description>
<P>COULD YOU GIVE US THE CORRECT NUMBER TO CALL PLEASE</P>
</description>
<pubDate>Mon, 04 Feb 2019 22:52:11 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11066#M9768
</guid>
<dc:creator>Sarai</dc:creator>
<dc:date>2019-02-04T22:52:11Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11067#M9769
</link>
<description>
<P><U>&nbsp;</U></P><DIV>Unfortunately no. You need to do the search yourself and provide some identifying information and a brief description of the issue then they’ll give you a case number and the phone number. &nbsp;That’s why I recommended you search using the string in my message.</DIV><DIV>&nbsp;</DIV><DIV>BTW, using all caps in your message is generally considered shouting and is considered rude.</DIV>
</description>
<pubDate>Mon, 04 Feb 2019 22:59:56 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11067#M9769
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-04T22:59:56Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11197#M9770
</link>
<description>
<P>Same problem...crashes constantly.&nbsp; TurboTax Deluxe 2018 is AWFUL !!.</P> <P>&nbsp;</P> <P>I'm using Windows 10 Pro Version 1703&nbsp; OS Build: <SPAN>15063.1387</SPAN></P> <P>&nbsp;</P> <P>NEVER HAD THIS PROBLEM ON ANY TURBOTAX YEAR BEFORE.&nbsp; GET NEW MANAGEMENT...FIRE SOMEONE ! UNUSABLE !!</P>
</description>
<pubDate>Tue, 05 Feb 2019 23:42:07 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11197#M9770
</guid>
<dc:creator>jjgilmor</dc:creator>
<dc:date>2019-02-05T23:42:07Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11431#M9771
</link>
<description>
<P>Having same issue.&nbsp; New PC, Windows 10 (latest update), updated virus software (turning off doesn't stop crashes), no other issues with Quicken (i realize not Intuit any longer) nor other programs or apps.&nbsp; Since Intuit seems to not consider this important enough to address, I suggest you leave a review on Amazon, Costco ....wherever you purchased -- I just did so.&nbsp; Somehow they need to get the message this is an important issue.&nbsp; Personally, I don't know what else to do.&nbsp; Am afraid to use my current tax file it's been recovered so many times.&nbsp; Please Intuit, please at least acknowledge the issue and give us an idea when a fix will be released and IF we can trust our tax file.&nbsp; Sad, I've used TurboTax for decades.&nbsp; Is support getting worse?</P>
</description>
<pubDate>Thu, 07 Feb 2019 00:08:59 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11431#M9771
</guid>
<dc:creator>winecracker</dc:creator>
<dc:date>2019-02-07T00:08:59Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11434#M9772
</link>
<description>
<P>You make a great point about the integrity of the results when you have to restart and recover so many times. &nbsp;I recommend you contact TTax technical support as a way to make sure they are aware of the magnitude of this issue.</P>
</description>
<pubDate>Thu, 07 Feb 2019 00:35:51 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11434#M9772
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-07T00:35:51Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11436#M9773
</link>
<description>
<P>I have the exact same issue.&nbsp; Used the system for 2 hours, it has crashed 8 times.&nbsp; Absolutely ridiculous</P>
</description>
<pubDate>Thu, 07 Feb 2019 00:46:20 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11436#M9773
</guid>
<dc:creator>auburndude</dc:creator>
<dc:date>2019-02-07T00:46:20Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11441#M9774
</link>
<description>
<P>I called them today, disappointed that I couldn't return this "defective" item to the store where I bought it.&nbsp; They seemed completely unaware, and a little annoyed that I was mad at them (because I was clearly mad at them).&nbsp; I told them that I didn't have time to wait around for them to acknowledge and then fix the problem (I referenced this thread - told the LOTS of their customers are reporting this problem), and their only solution was to let me return the software and then wait/hope for a refund in 8 weeks.&nbsp; I wish I'd bought it with a credit card - I'd dispute the charge.</P><P>&nbsp;</P><P>I do think it's good advice to REVIEW this product publicly -- I've done that already.&nbsp; I plan to buy a competitor's software and wait for my refund, documenting the&nbsp;<U>hell</U> out of my shipment of their software.</P>
</description>
<pubDate>Thu, 07 Feb 2019 01:11:12 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11441#M9774
</guid>
<dc:creator>RadarVMe</dc:creator>
<dc:date>2019-02-07T01:11:12Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11598#M9775
</link>
<description>
<P>I have the same issue.&nbsp; It seems to create a backup file every 5 minutes or so.&nbsp; Sometimes if I've entered a bunch of data I'll wait a few minutes before clicking the next button so it has a chance to take a backup.&nbsp; I was hoping the download I got today would fix it, but no luck.</P><P>&nbsp;</P><P>We have windows 10 home version 1803 build 17134.523</P><P>Turbo Tax Premier Release .0370</P>
</description>
<pubDate>Fri, 08 Feb 2019 00:33:13 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/11598#M9775
</guid>
<dc:creator>Amy S</dc:creator>
<dc:date>2019-02-08T00:33:13Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Home & Business</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-home-business/01/12073#M9776
</link>
<description>
<P>my copy is a cd purchased on amazon.&nbsp; Home and Business version.&nbsp; I'm running it on Windows 7 professional.&nbsp; &nbsp;it is randomly crashing and having to be reopened.&nbsp; &nbsp;the screen goes light grey and sits there.&nbsp; if you click on it, then you get the crash advisory: what would you like to do ... restart, search for a fix, etc.&nbsp;&nbsp;</P><P>&nbsp;</P><P>i have taken to manually saving almost every time i add new information.&nbsp; otherwise my work is lost.&nbsp; i've never had a problem with TT so this is very dissapointing.&nbsp; and why on earth isn't it set up to auto save constantly, with each additional entry?&nbsp;&nbsp;</P><P>&nbsp;</P><P>that being said, i often have many pages open and sometimes prior years also open.&nbsp; not sure if that is relevant or not.&nbsp;&nbsp;</P><P>&nbsp;</P><P>i do perform updates regularly so it doesn't seem that that matters.&nbsp;&nbsp;</P>
</description>
<pubDate>Sun, 10 Feb 2019 23:39:33 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-home-business/01/12073#M9776
</guid>
<dc:creator>benjmsher</dc:creator>
<dc:date>2019-02-10T23:39:33Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12089#M9777
</link>
<description>
<P>Ha!&nbsp; Intuit is blocking reviews on Amazon.&nbsp; Tried to cross link this thread on AMZN product reviews and got following error message:<BR /><BR /><SPAN>"Sorry, we are unable to accept reviews for this product. This product has limitations on submitting reviews. There can be a number of reasons for this, including unusual reviewing activity."</SPAN></P><P>&nbsp;</P><P><SPAN>They also cut the price by 20% since last month.&nbsp;&nbsp;</SPAN></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;&nbsp;</P>
</description>
<pubDate>Mon, 11 Feb 2019 00:33:21 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12089#M9777
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-11T00:33:21Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12115#M9778
</link>
<description>
Same issue that I am having with the obscene amount of crashes with Turbo Tax 2018 software. Really annoyed I resorted to saving my progress every fourth input. If you don't you have to literally restart in its entirety. Really annoyed.
</description>
<pubDate>Mon, 11 Feb 2019 03:25:38 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12115#M9778
</guid>
<dc:creator>JAZ</dc:creator>
<dc:date>2019-02-11T03:25:38Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12161#M9779
</link>
<description>
<P>Yes mine crashes constantly.&nbsp; I can't even get it to file my returns online now. Very frustrating.</P>
</description>
<pubDate>Mon, 11 Feb 2019 14:49:46 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12161#M9779
</guid>
<dc:creator>ROsb2331</dc:creator>
<dc:date>2019-02-11T14:49:46Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12216#M9780
</link>
<description>
<P>Add me to the apparently long list of people with frequent crashes of TTX Premeire, W10 purchased on CD from Costco. Utter garbage this year.</P>
</description>
<pubDate>Mon, 11 Feb 2019 19:55:31 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12216#M9780
</guid>
<dc:creator>bwanagreg</dc:creator>
<dc:date>2019-02-11T19:55:31Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12228#M9781
</link>
<description>
<P>I discovered that TurboTax has a site on Facebook with community discussions that are at least being monitored by what I assume to be TTax employees.&nbsp; So far it hasn't helped my situation with the crashes but posting there is another way of making TTax aware of the issues we are having.&nbsp; If you have a Facebook account you might give it a try.</P>
</description>
<pubDate>Mon, 11 Feb 2019 20:45:14 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12228#M9781
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-11T20:45:14Z</dc:date>
</item>
<item>
<title>
Re: Turbotax 2018 Deluxe Doesn't Even Get Past the BEGIN page
</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-doesn-t-even-get-past-the-begin-page/01/12254#M9782
</link>
<description>
<P>I spent 2 hours and 13 mins on Sunday 2/10 with tech support after I couldn't access my tax return created on 2/4 with the CD install from CostCo. I had deleted all files from folders, cache, etc and restarted and then reloaded TurboTax (TT) 2018 several times before calling TT. It would take me to the beginning before it asks I fill out the form to keep up to date and then would crash...</P><P>The tech just had me go several times through the same routine I just completed myself before calling! Then he suggested I disable antivirus! I asked him why? I loaded the original CD on 2/4 with antivirus running and was able to input all my tax information into the return. Why now antivirus a problem? He didn't have an answer. He suggested I go online and do my return online! I don't think so!!!</P><P>So, I said I'll call back on Monday when they have level 3 support.</P><P>Level 3 support today, Monday 2/11 was a joke. She tried to convince me to use the online program. I guess TT would prefer we put all our personal data on their server - to get hacked - RIGHT!</P><P>She had me delete the antivirus from the computer! REALLY! Well, I did. I wanted to access my tax return which took hours to input data into. Then we tried every which way to uninstall TT, restart computer and re-install. Still same - when I get box to launch TT and I click on it - just crashed. She then suggested I delete my chrome (it was the only thing that had updated between my original TT install and yesterday. So I did. Then she claimed it must be my computer which is the problem. So, we went down the line... Antivirus - Chrome - my computer... But never could TurboTax be the problem! She offered me a refund... doesn't help cause I still need to get my taxes done</P><P>I am now furious. The app is definitely full of bugs and it is in the "update" that is installing on the computer...</P><P>Time to use another software brand!</P>
</description>
<pubDate>Mon, 11 Feb 2019 22:00:19 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-doesn-t-even-get-past-the-begin-page/01/12254#M9782
</guid>
<dc:creator>PomonaMom</dc:creator>
<dc:date>2019-02-11T22:00:19Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12256#M9783
</link>
<description>
<P>Hi Byron, It's not the app, it's your PC or Laptop. It sounds like you have a bug. What Anti-Virus are you running?</P>
</description>
<pubDate>Mon, 11 Feb 2019 22:04:23 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12256#M9783
</guid>
<dc:creator>GOTABBYGO</dc:creator>
<dc:date>2019-02-11T22:04:23Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12264#M9784
</link>
<description>
<P>Gotabbygo, It's not the A/V.&nbsp; First, go read all of the posts on this thread.&nbsp; Even Intuit CS can't correct it.&nbsp; If it was as simple as turning A/V off this would have been reported as solution long ago.</P><P>&nbsp;</P><P>In my case, this problem started last year and after spending an hour and a half with CS they gave up.&nbsp; I am running W10Pro with 16GB Ram with Win Defender, which I&nbsp; tried turning it off, with no success.&nbsp;&nbsp;I bought TT again this year with the hope they fixed it.&nbsp; Seems like they can't - or won't.</P><P>&nbsp;</P><P>I see you registered for first time on this Board today to make 2 posts, with the other telling people to be patient waiting for their refund. Do you, or friend or family member work for Intuit?&nbsp; If so, tell them they need to stop making excuses, acknowledge they have a systemic issue, and report what steps they are taking to fix it.&nbsp; Put out a support notice!&nbsp; &nbsp;The amount of customers' time and good will they are burning through with denial will never be recovered.</P><P>&nbsp;</P><P>Who is blocking unfavorable reviews on AMZN?&nbsp; &nbsp;Intuit or AMZN itself?</P>
</description>
<pubDate>Mon, 11 Feb 2019 23:32:10 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12264#M9784
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-11T23:32:10Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12265#M9785
</link>
<description>
<P>May be I have a solution or a work around.</P><P>I loaded turbotax on&nbsp; a VMWare guest running Windows XP, and allocating just 1 Core and 2 GB of mem.&nbsp; It is painfully slow, but sofar it has not crashed. May be Windows 10 is the problem .</P>
</description>
<pubDate>Mon, 11 Feb 2019 23:43:10 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12265#M9785
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-02-11T23:43:10Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12267#M9786
</link>
<description>
<P>Christophe:&nbsp; Congratulations and thanks for suggestion.&nbsp; WIN 10 is the environment.&nbsp; This should have been identified by Intuit and resolved by Intuit well before the release.</P><P>&nbsp;</P><P>AMZN finally allowed me to submit a review (lets see if the post it).&nbsp; Quote:</P><P>&nbsp;</P><P>---------------------------------------------------------------------</P><P>&nbsp;</P><P><SPAN>There is a thread on Intuit site about users experiencing serious problems with program crashing which Intuit cannot fix.&nbsp;&nbsp; &lt;<A href="https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/Turbotax-2018-Deluxe-crashes-constantly/td-p/9282" target="_blank"><SPAN>https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/Turbotax-2018-Deluxe-crashes-constantly/td-p/9282</SPAN></A>&gt;</SPAN></P><P><SPAN>As of today, Intuit CS cannot fix it.&nbsp;&nbsp; </SPAN></P><P><SPAN>I am a 25 year customer and not a competitor or paid troll.&nbsp; I personally experienced this issue with TT2017 and will not launch program until I see some progress is resolving issues.&nbsp; If you are in a hurry to get your taxes done, better consider another program.&nbsp; </SPAN></P><P><SPAN>Interestingly, AMZN was blocking reviews all day yesterday.&nbsp;&nbsp; Curious whether that was at Intuit's request or AMZN's system.&nbsp; Good luck to all.</SPAN></P><P><SPAN><A href="https://www.amazon.com/dp/B07H4DN73L?ref=cm_sw_em_r_rw_dp_jHQZlvWkQDpc7" target="_blank"><SPAN>https://www.amazon.com/dp/B07H4DN73L?ref=cm_sw_em_r_rw_dp_jHQZlvWkQDpc7</SPAN></A></SPAN></P>
</description>
<pubDate>Mon, 11 Feb 2019 23:55:04 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12267#M9786
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-11T23:55:04Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12272#M9787
</link>
<description>
<P>Yep.&nbsp; Similar situation.&nbsp; Today, I spent about 2.5 hours with 3 diff support reps including one that I was "escalated" to.&nbsp; She even had a "higher up" share my screen to see it crash a few times.&nbsp; &nbsp;Had me reinstall with a new clean file that I downloaded from Intuit --&nbsp; with antivirus off, updated Java, cleaned Java cache.&nbsp; Made sure my Win 10 was up to date.&nbsp; (Running HP Spectre x360 I-7 with 12 gb memory, Win 10)&nbsp; I've ran pc and operating system diagnosis with no discovered issues.&nbsp; They claim they haven't been advised of a crashing issue.&nbsp; I pointed them to support/community pages and one rep looked and agreed she was seeing issue.&nbsp; They finally threw hands in air and told me to file using online application.&nbsp; I decided instead to review forms line by line between crashes to determine if I had a good file to eFile and did so.&nbsp; During eFiling and payment it crashed a couple times, but was able to ultimately send file.&nbsp; It's been accepted by Feds. So keeping fingers crossed all is going to be OK with state.&nbsp; I am a volunteer tax preparer with TaxAide and I've used TTax since at least 1994 (that's the oldest file i have.)&nbsp; &nbsp;So, I'm not a novice with PCs, turbotax or tax preparation.&nbsp; &nbsp;Intuit seems incapable of acknowledging that they have an issue with TTax crashing.&nbsp; &nbsp;Am guessing that maybe TTax corp culture is getting tired and working in silos.&nbsp; Don't seem to be talking to each other.&nbsp; Guess I'll go another way next year.</P>
</description>
<pubDate>Tue, 12 Feb 2019 00:26:24 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12272#M9787
</guid>
<dc:creator>winecracker</dc:creator>
<dc:date>2019-02-12T00:26:24Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12273#M9788
</link>
<description>
<P>Please see this TurboTax FAQ for information and to sign up to be notified of a fix to this issue:&nbsp;<A href="https://ttlc.intuit.com/questions/4595927-turbotax-windows-2018-crash-errors-19677400939-or-19332755909-or-20925602898" target="_blank">TurboTax Windows 2018 Crash errors</A></P>
</description>
<pubDate>Tue, 12 Feb 2019 00:31:53 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12273#M9788
</guid>
<dc:creator>BarbL</dc:creator>
<dc:date>2019-02-12T00:31:53Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12277#M9789
</link>
<description>
<P>Another errorcode:&nbsp;<SPAN>[phone number removed]</SPAN></P><P>&nbsp;</P><P>Out of memory problem....</P><P>&nbsp;</P><P>Problem Reporter Error Code: [phone number removed]<BR />2019-02-08 19:16:49,825 [21] 2018.31.16.237 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-08 19:16:49,826 [21] 2018.31.16.237 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\</P><P>&nbsp;</P><P>&nbsp;</P>
</description>
<pubDate>Tue, 12 Feb 2019 01:06:27 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12277#M9789
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-02-12T01:06:27Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12279#M9790
</link>
<description>
<P>Thank you all for reporting your experience here on the community.&nbsp;<BR /><BR />We have discovered an issue. Please <A href="https://ttlc.intuit.com/questions/4595927-turbotax-windows-2018-crash-errors-19677400939-or-19332755909-or-20925602898" target="_self">click on this article</A>&nbsp;&amp; sign-up for updates regarding these errors.&nbsp;</P>
</description>
<pubDate>Tue, 12 Feb 2019 01:11:53 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12279#M9790
</guid>
<dc:creator>GabiU</dc:creator>
<dc:date>2019-02-12T01:11:53Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12289#M9791
</link>
<description>
Unless almost every person on this forum including myself have a bug on their computer it's the program not the computers.
</description>
<pubDate>Tue, 12 Feb 2019 01:30:46 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12289#M9791
</guid>
<dc:creator>JAZ</dc:creator>
<dc:date>2019-02-12T01:30:46Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12310#M9792
</link>
<description>
<P>I see 6 types of crashes, totally have 92 crashes, some of them are the same. Examples of those 6 are:</P><P>Problem Reporter Error Code: [phone number removed]<BR />2019-02-06 11:45:29,591 [21] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 11:45:29,635 [21] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------<BR />Problem Reporter Error Code: [phone number removed]<BR />2019-02-07 18:18:27,919 [1] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />2019-02-07 18:18:27,919 [1] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------<BR />Current Active formset = S2018US1040PER, Federal formset = S2018US1040PER.<BR />Active Formset Version = 1, Build = 2018.52.0.1<BR />State formsets that are installed : mai. Count = 1.<BR />State formsets that are part of the return : mai. Count = 1.<BR />2019-02-06 13:08:07,958 [1] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populatePrintListMetaData(File , File )<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populateFormsetMetadata(File )<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository..ctor(File[] formsetPaths)<BR />at com.intuit.cg.fs.fps.api.Application.createFormsetRepository(File[] )<BR />at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir)<BR />at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir, File fontsDir)<BR />at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToContent, String pathToFonts, String pathToLogFile, String logLevel)<BR />at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToLogFile, String pathToContent, String pathToFonts)<BR />at PrintProxy.Reload()<BR />at PrintProxy..ctor()<BR />at PrintProxy.Initialize()<BR />at PdfPrint.{ctor}(PdfPrint* )<BR />at IntuitTaxInterop.PrintInterop.Initialize()<BR />at IntuitTaxInterop.PrintInterop.Instance()<BR />at Intuit.Ctg.Wte.Service.Printer.PrintManager.RegisterInstance()<BR />at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.OpenTaxReturn(EventArgs ea)<BR />at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.CreateRuntimeCompleted(Boolean result, Exception ex)<BR />at Intuit.Ctg.Map.BackgroundWorkerQueue.&lt;&gt;c__DisplayClass5_0`2.&lt;GetBackgroundWorker&gt;b__1(Object sender, RunWorkerCompletedEventArgs args)<BR />at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)<BR />at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />2019-02-06 13:08:08,584 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:08:09,789 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:08:09,822 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: [phone number removed]</P><P>-----------------<BR />2019-02-06 13:13:32,841 [25] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:13:33,440 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:13:34,384 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:13:34,423 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: [phone number removed]<BR />2019-02-06 13:13:34,445 [25] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:13:34,446 [25] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------</P><P>2019-02-06 13:14:44,665 [33] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Media.MediaContext.CompleteRender()<BR />at System.Windows.Interop.HwndTarget.OnResize()<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:14:45,344 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:14:46,805 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:14:46,870 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: [phone number removed]<BR />2019-02-06 13:14:46,896 [33] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:14:46,896 [33] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------</P><P>Problem Reporter Error Code: [phone number removed]<BR />2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -<BR />UniversalUnhandledExpectionHandler threw exception<BR />2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Media.MediaContext.CompleteRender()<BR />at System.Windows.Media.MediaContext.CreateChannels()<BR />at System.Windows.Media.MediaSystem.ConnectChannels(MediaContext mc)<BR />at System.Windows.Media.MediaContext..ctor(Dispatcher dispatcher)<BR />at System.Windows.Media.MediaContext.From(Dispatcher dispatcher)<BR />at System.Windows.Media.Visual.VerifyAPIReadWrite()<BR />at System.Windows.Media.VisualCollection.Add(Visual visual)<BR />at System.Windows.Controls.UIElementCollection.AddInternal(UIElement element)<BR />at System.Windows.Controls.UIElementCollection.Add(UIElement element)<BR />at System.Windows.Controls.UIElementCollection.System.Collections.IList.Add(Object value)<BR />at System.Xaml.Schema.XamlTypeInvoker.AddToCollection(Object instance, Object item)<BR />at MS.Internal.Xaml.Runtime.ClrObjectRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)<BR />at MS.Internal.Xaml.Runtime.PartialTrustTolerantRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)<BR />at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentCollection(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentProperty(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_CheckAssignmentToParentStart(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_CreateAndAssignToParentStart(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.WriteStartMember(XamlMember property)<BR />at System.Xaml.XamlWriter.WriteNode(XamlReader reader)<BR />at System.Windows.Markup.WpfXamlLoader.TransformNodes(XamlReader xamlReader, XamlObjectWriter xamlWriter, Boolean onlyLoadOneNode, Boolean skipJournaledProperties, Boolean shouldPassLineNumberInfo, IXamlLineInfo xamlLineInfo, IXamlLineInfoConsumer xamlLineInfoConsumer, XamlContextStack`1 stack, IStyleConnector styleConnector)<BR />at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)<BR />at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)<BR />at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)<BR />at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)<BR />at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow.InitializeComponent()<BR />at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow..ctor()<BR />at Intuit.Spc.Map.Features.Reporter.ProblemReportController.ShowModal(ProblemReportOperation problemReportOperation)<BR />at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportExceptionImpl(Object sender, Exception exception, String message, Boolean fatal, Int32 userErrCode, Boolean isESDLogRequired)<BR />at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportException(Object sender, Exception exception)<BR />at TurboTax.App.UniversalUnhandledExpectionHandlerImpl(Object sender, Exception exception)<BR />2019-02-06 13:44:47,793 [31] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\</P>
</description>
<pubDate>Tue, 12 Feb 2019 02:51:22 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12310#M9792
</guid>
<dc:creator>member124671</dc:creator>
<dc:date>2019-02-12T02:51:22Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12312#M9793
</link>
<description>
<P>I see 6 types of crashes, totally have 92 crashes, some of them are the same. Examples of those 6 are:</P><P>Problem Reporter Error Code: 1a7a2a4a7a4a0a7a7a4a3<BR />2019-02-06 11:45:29,591 [21] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 11:45:29,635 [21] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------<BR />Problem Reporter Error Code: 1a8a6a9a4a4a4a7a9a8a1<BR />2019-02-07 18:18:27,919 [1] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />2019-02-07 18:18:27,919 [1] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------<BR />Current Active formset = S2018US1040PER, Federal formset = S2018US1040PER.<BR />Active Formset Version = 1, Build = 2018.52.0.1<BR />State formsets that are installed : mai. Count = 1.<BR />State formsets that are part of the return : mai. Count = 1.<BR />2019-02-06 13:08:07,958 [1] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populatePrintListMetaData(File , File )<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository.populateFormsetMetadata(File )<BR />at com.intuit.cg.fs.fps.repository.ApplicationFormsetRepository..ctor(File[] formsetPaths)<BR />at com.intuit.cg.fs.fps.api.Application.createFormsetRepository(File[] )<BR />at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir)<BR />at com.intuit.cg.fs.fps.api.Application..ctor(String appId, File contentDir, File fontsDir)<BR />at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToContent, String pathToFonts, String pathToLogFile, String logLevel)<BR />at com.intuit.cg.fs.fps.api.FpsService.initialize(String appId, String pathToLogFile, String pathToContent, String pathToFonts)<BR />at PrintProxy.Reload()<BR />at PrintProxy..ctor()<BR />at PrintProxy.Initialize()<BR />at PdfPrint.{ctor}(PdfPrint* )<BR />at IntuitTaxInterop.PrintInterop.Initialize()<BR />at IntuitTaxInterop.PrintInterop.Instance()<BR />at Intuit.Ctg.Wte.Service.Printer.PrintManager.RegisterInstance()<BR />at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.OpenTaxReturn(EventArgs ea)<BR />at Intuit.Ctg.Wte.UseCase.TaxReturn.TaxReturnUseCaseController.CreateRuntimeCompleted(Boolean result, Exception ex)<BR />at Intuit.Ctg.Map.BackgroundWorkerQueue.&lt;&gt;c__DisplayClass5_0`2.&lt;GetBackgroundWorker&gt;b__1(Object sender, RunWorkerCompletedEventArgs args)<BR />at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)<BR />at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />2019-02-06 13:08:08,584 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:08:09,789 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:08:09,822 [1] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: 1a8a7a1a4a8a0a1a4a7a2</P><P>-----------------<BR />2019-02-06 13:13:32,841 [25] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:13:33,440 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:13:34,384 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:13:34,423 [25] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: 1a9a6a7a7a4a0a0a9a3a9<BR />2019-02-06 13:13:34,445 [25] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:13:34,446 [25] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------</P><P>2019-02-06 13:14:44,665 [33] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Media.MediaContext.CompleteRender()<BR />at System.Windows.Interop.HwndTarget.OnResize()<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:14:45,344 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Fatal Exception: Product=TurboTax; Edition=HomeAndBusiness; ProductVersion=2018.31.15.236<BR />2019-02-06 13:14:46,805 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter: Appending ESD diagnostic info..<BR />2019-02-06 13:14:46,870 [33] 2018.31.15.236 INFO Intuit.Ctg.Wte.Service -<BR />Problem Reporter Error Code: 1a9a7a8a1a0a4a6a0a6a9<BR />2019-02-06 13:14:46,896 [33] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)<BR />at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.OnWindowPosChanging(IntPtr lParam)<BR />at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)<BR />at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean&amp; handled)<BR />at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)<BR />at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)<BR />at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)<BR />at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)<BR />at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)<BR />2019-02-06 13:14:46,896 [33] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\<BR />-----------------</P><P>Problem Reporter Error Code: 2a0a9a2a2a5a8a6a9a8a3<BR />2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -<BR />UniversalUnhandledExpectionHandler threw exception<BR />2019-02-06 13:44:47,671 [31] 2018.31.15.236 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program.<BR />at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()<BR />at System.Windows.Media.MediaContext.CompleteRender()<BR />at System.Windows.Media.MediaContext.CreateChannels()<BR />at System.Windows.Media.MediaSystem.ConnectChannels(MediaContext mc)<BR />at System.Windows.Media.MediaContext..ctor(Dispatcher dispatcher)<BR />at System.Windows.Media.MediaContext.From(Dispatcher dispatcher)<BR />at System.Windows.Media.Visual.VerifyAPIReadWrite()<BR />at System.Windows.Media.VisualCollection.Add(Visual visual)<BR />at System.Windows.Controls.UIElementCollection.AddInternal(UIElement element)<BR />at System.Windows.Controls.UIElementCollection.Add(UIElement element)<BR />at System.Windows.Controls.UIElementCollection.System.Collections.IList.Add(Object value)<BR />at System.Xaml.Schema.XamlTypeInvoker.AddToCollection(Object instance, Object item)<BR />at MS.Internal.Xaml.Runtime.ClrObjectRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)<BR />at MS.Internal.Xaml.Runtime.PartialTrustTolerantRuntime.Add(Object collection, XamlType collectionType, Object value, XamlType valueXamlType)<BR />at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentCollection(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentProperty(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_CheckAssignmentToParentStart(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.Logic_CreateAndAssignToParentStart(ObjectWriterContext ctx)<BR />at System.Xaml.XamlObjectWriter.WriteStartMember(XamlMember property)<BR />at System.Xaml.XamlWriter.WriteNode(XamlReader reader)<BR />at System.Windows.Markup.WpfXamlLoader.TransformNodes(XamlReader xamlReader, XamlObjectWriter xamlWriter, Boolean onlyLoadOneNode, Boolean skipJournaledProperties, Boolean shouldPassLineNumberInfo, IXamlLineInfo xamlLineInfo, IXamlLineInfoConsumer xamlLineInfoConsumer, XamlContextStack`1 stack, IStyleConnector styleConnector)<BR />at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)<BR />at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)<BR />at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)<BR />at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)<BR />at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow.InitializeComponent()<BR />at Intuit.Spc.Map.Features.Reporter.Internal.UX.Wpf.CheckForSolutionWindow..ctor()<BR />at Intuit.Spc.Map.Features.Reporter.ProblemReportController.ShowModal(ProblemReportOperation problemReportOperation)<BR />at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportExceptionImpl(Object sender, Exception exception, String message, Boolean fatal, Int32 userErrCode, Boolean isESDLogRequired)<BR />at Intuit.Ctg.Wte.Service.Reporter.ProblemReporterService.ReportException(Object sender, Exception exception)<BR />at TurboTax.App.UniversalUnhandledExpectionHandlerImpl(Object sender, Exception exception)<BR />2019-02-06 13:44:47,793 [31] 2018.31.15.236 INFO TurboTax -<BR />Calling System.Diagnostics.Process.GetCurrentProcess().Kill() from UniversalUnhandledExpectionHandlerImpl<BR />[TurboTax End] Level = INFO, C:\Program Files (x86)\TurboTax\Home &amp; Business 2018\32bit\</P>
</description>
<pubDate>Tue, 12 Feb 2019 02:55:42 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12312#M9793
</guid>
<dc:creator>member124671</dc:creator>
<dc:date>2019-02-12T02:55:42Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12313#M9794
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<description>
<P>I purchased TurboTax Deluxe from Costco and installed it on my Windows 10 PC and did my taxes without any problems. Did you all do the same or did you download the software? It doesn't make sense that I had such a great and trouble free experience and you all had such a terrible one.&nbsp;</P>
</description>
<pubDate>Tue, 12 Feb 2019 03:08:39 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12313#M9794
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<dc:creator>GOTABBYGO</dc:creator>
<dc:date>2019-02-12T03:08:39Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12317#M9795
</link>
<description>
I purchased the product from BJs. I've been using Turbo Tax since they have been around and always had a great go of it. Not this year though, total disaster like almost everyone venting in this forum is experiencing. Maybe your the Intuit save face patrol. Lol
</description>
<pubDate>Tue, 12 Feb 2019 03:29:36 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12317#M9795
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<dc:creator>JAZ</dc:creator>
<dc:date>2019-02-12T03:29:36Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12397#M9796
</link>
<description>
<P>Hello BarbL,</P><P>&nbsp;</P><P>Thanks for joining us on this forum.&nbsp; I used the links to sign up for the updates even though my experience is different.&nbsp; In my case TTax Deluxe randomly closes.&nbsp; For example, this morning I applied the latest TTax update and tried again and when entering 1099-DIV data TTax just disappeared without any warning or error message.&nbsp; I checked the Windows Events logs and there was absolutely nothing.&nbsp; This is the what I am experiencing throughout trying to enter my Income data.&nbsp; I haven't gone beyond that.</P>
</description>
<pubDate>Tue, 12 Feb 2019 18:28:46 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12397#M9796
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<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-12T18:28:46Z</dc:date>
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<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12425#M9797
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<description>
<P>My TT Home &amp; Business was doing it too. I had to shut off my Live Protection anti-virus for internet connection and no problem since. I toggle it on and off when using Turbo Tax. Pain but it works now.</P>
</description>
<pubDate>Tue, 12 Feb 2019 20:44:34 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12425#M9797
</guid>
<dc:creator>T Baron</dc:creator>
<dc:date>2019-02-12T20:44:34Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12430#M9798
</link>
<description>
<P>bwentzel,</P><P>Don't look in the Windows log, but in the Turbotax logs.&nbsp; They are in users/username/app data/roaming/intuit/ ....</P><P>It will show an error code, and usually running out of memory.&nbsp; &nbsp;</P><P>May be increasing the java heap memory will improve things.</P>
</description>
<pubDate>Tue, 12 Feb 2019 20:52:43 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12430#M9798
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-02-12T20:52:43Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12433#M9799
</link>
<description>
<P>Excellent Christophe!&nbsp; I checked and I have a cornucopia of logs at that location and you are correct, it is an out of memory condition : "2019-02-12 07:52:45,933 [31] 2018.31.16.237 ERROR TurboTax -<BR />System.OutOfMemoryException: Insufficient memory to continue the execution of the program."&nbsp; Where can you adjust the Java heap?</P><P>&nbsp;</P><P>Thanks again.</P>
</description>
<pubDate>Tue, 12 Feb 2019 21:18:11 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12433#M9799
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-12T21:18:11Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12434#M9800
</link>
<description>
<P>T Baron, I believe you're on to something.</P><P>&nbsp;</P><P>If you count all of the complaints here about TurboTax crashing or freezing, and compare it to the 1,000,000's of people who are using the software without a glitch, you will discover that it's a very small percentage.</P><P>&nbsp;</P><P>I still believe that it has something to do with the environment on your PC; mainly your Anti-Virus software.</P><P>&nbsp;</P><P>I use AVAST on a Windows 10 PC and have had no issues whatsoever. Maybe we should explore what kinds of Anti-Virus those who are having problems, are using. Norton, Free AVG, McAfee? I bet we would come up with the answer, if we looked hard enough.</P><P>&nbsp;</P><P>I'm just trying to help.</P>
</description>
<pubDate>Tue, 12 Feb 2019 21:20:11 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12434#M9800
</guid>
<dc:creator>GOTABBYGO</dc:creator>
<dc:date>2019-02-12T21:20:11Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12439#M9801
</link>
<description>
<P>GoTabbyGo.</P><P>&nbsp;</P><P>&nbsp;If you have been sold a program with poor QA, and burning enormous amounts of time, it doesn't matter how many other users are not complaining.&nbsp; Even if AV may solve one issue for a few, it has nothing to do with the hundreds (possibly thousands) of others who are dealing with the very specific problems being reported.&nbsp; If it was just an AV issue, Intuit CS would have easily solved this problem for the few people who suffered though the support script.&nbsp; They haven't and it isn't.&nbsp; Even their own FAQ acknowledges its an open problem.</P><P>&nbsp;</P><P>Rather than PR trolls seeking to minimize the severity of the situation, how about a factual report from Intuit's PLM or engineering organization providing an honest assessment of when this will be fixed?&nbsp; &nbsp;<BR /><BR /></P><P>Good luck to all.</P>
</description>
<pubDate>Tue, 12 Feb 2019 21:36:20 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12439#M9801
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-12T21:36:20Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12441#M9802
</link>
<description>
<P><SPAN>My TT Home &amp; Business randomly closes on Windows 10.&nbsp; I have now increased the Java heap as suggested by Christophe.&nbsp; I'll let everyone know by tomorrow AM if this solves the issue.</SPAN></P>
</description>
<pubDate>Tue, 12 Feb 2019 21:54:59 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12441#M9802
</guid>
<dc:creator>BigRod</dc:creator>
<dc:date>2019-02-12T21:54:59Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12444#M9803
</link>
<description>
<P>I purchased the download directly from Intuit and have been using it for two days and it has crashed at least 20 times already.&nbsp; The "fixes" suggested don't work</P>
</description>
<pubDate>Tue, 12 Feb 2019 22:08:08 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12444#M9803
</guid>
<dc:creator>RSO 34</dc:creator>
<dc:date>2019-02-12T22:08:08Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12445#M9804
</link>
<description>
<P>Changing the Java heap does NOT solve the TT randomly closes issue.&nbsp; Anyone else have an idea of what to try?!?</P>
</description>
<pubDate>Tue, 12 Feb 2019 22:16:07 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12445#M9804
</guid>
<dc:creator>BigRod</dc:creator>
<dc:date>2019-02-12T22:16:07Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12446#M9805
</link>
<description>
<P>Someone with alias "Trevor" from TurboTax support just posted following comment on AMZN site in response to critical review about program crashing:</P><P>&nbsp;</P><P>Quote:</P><P>----------------------------<BR /><SPAN>I can understand the frustration, but rest assured we are investigating these crashes and we currently have a containment article published to our community. You can check that containment article for the latest information about workarounds and solutions. Know that we are investigating solutions and will provide any workarounds as they become available. I hope this helps and thank you for sharing your experience.&nbsp;</SPAN><BR /><BR /><SPAN>- Trevor</SPAN></P><P>_____________________</P><P>Unquote.</P><P>&nbsp;</P><P>Anyone know what is a "containment article" and have they posted a link to workarounds, other than yesterday's FAQ stating simply they are working on it?&nbsp; Have they published any viable solutions?</P><P>&nbsp;</P><P>Good luck to all,</P><P>&nbsp;</P>
</description>
<pubDate>Tue, 12 Feb 2019 22:30:13 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12446#M9805
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-12T22:30:13Z</dc:date>
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<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12447#M9806
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<description>
<P>GOTABBYGO,</P><P>I use Avast and Windows 10, and it crashes all the time.&nbsp; &nbsp;An XP machine running in VMWare with low resources does not crash.</P><P>I absolutely don't believe for a moment it is related to AV.&nbsp; &nbsp;Intuit asking end-users to remove their AV is irresponsible.&nbsp;</P>
</description>
<pubDate>Tue, 12 Feb 2019 22:42:00 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12447#M9806
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-02-12T22:42:00Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12448#M9807
</link>
<description>
<P>Thanks for the information Lorob1. &nbsp;I’m not familiar with containment articles and a quick search didn’t turn anything up. &nbsp;It’s good to know though that TTax is acknowledging the issue and working on it.</P><P>&nbsp;</P><P>GOTABBYGO, I don’t think you’re suggesting that that those of us in the minority who cannot get TTax to work are just out of luck and we need to suck it up but it sure sounds that way. &nbsp;I suggest you show a bit more respect for the collective wisdom of this group and engage in helping solve the issue rather that relying on the age old service tech level 1 excuse of it must be AV. &nbsp;I myself have over 40 years of experience working with computers and much of it associated with desktops. &nbsp;I’ve also owned personal computers of many types since the C64 was released. &nbsp;Please try harder to be more of the solution.</P>
</description>
<pubDate>Tue, 12 Feb 2019 22:43:12 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12448#M9807
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-12T22:43:12Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12449#M9808
</link>
<description>
<P>There are now multiple threads running on this issue.&nbsp; No fixes or "workarounds" have yet been posted (other than&nbsp; reduce your machine to bare metal and start over w/o AV - which doesn't work).</P><P>&nbsp;</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4572603-turbotax-premier-on-windows-10-pro-1809-is-constantly-randomly-crashing-and-exiting-causing-me-to-lose-data-i-have-just-entered-in-and-have-to-re-enter-it" target="_blank">https://ttlc.intuit.com/questions/4572603-turbotax-premier-on-windows-10-pro-1809-is-constantly-randomly-crashing-and-exiting-causing-me-to-lose-data-i-have-just-entered-in-and-have-to-re-enter-it</A>&gt;</P><P>&nbsp;</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4584656-i-have-turbotax-2018-deluxe-and-it-keeps-crashing" target="_blank">https://ttlc.intuit.com/questions/4584656-i-have-turbotax-2018-deluxe-and-it-keeps-crashing</A>&gt;<BR /><BR /><A href="https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/TurboTax-Deluxe-2018-crashes-constantly-on-Windows-10/td-p/10692" target="_blank">https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/TurboTax-Deluxe-2018-crashes-constantly-on-Windows-10/td-p/10692</A></P><P>&nbsp;</P><P>Good luck to all</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>
</description>
<pubDate>Tue, 12 Feb 2019 22:44:01 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12449#M9808
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-12T22:44:01Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12450#M9809
</link>
<description>
<P><SPAN class="lia-search-match-lithium lia-search-match-lithium">H</SPAN><SPAN>&amp;</SPAN><SPAN class="lia-search-match-lithium lia-search-match-lithium">R</SPAN><SPAN>&nbsp;</SPAN><SPAN class="lia-search-match-lithium lia-search-match-lithium">block</SPAN><SPAN>&nbsp;and Tax Act can import the previous year (2017) tax returns from TurboTax.&nbsp; Does anyone know if they can also import the current year (2018),&nbsp; as I have spent hours creating...&nbsp; &nbsp;Tired of not being able to file and not get my biggly refund.</SPAN></P>
</description>
<pubDate>Tue, 12 Feb 2019 22:45:44 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12450#M9809
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-02-12T22:45:44Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12451#M9810
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<description>
<P>Christophe,</P><P>&nbsp;</P><P>I have no experience with either of those products but I’m interested in the answers to your questions.</P>
</description>
<pubDate>Tue, 12 Feb 2019 23:05:41 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12451#M9810
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-12T23:05:41Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12453#M9811
</link>
<description>
<P>Here's yet another thread, from 5 days ago which drew comment that TT is working on fix for next update, which may take 1-3 weeks.</P><P>&nbsp;</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4583397-turbotax-2018-home-and-business-unstable-it-all-of-a-sudden-will-crashes-i-am-running-windows-10-pro-64-with-an-ssd-hard-drive-why?jump_to=comment_7171037" target="_blank">https://ttlc.intuit.com/questions/4583397-turbotax-2018-home-and-business-unstable-it-all-of-a-sudden-will-crashes-i-am-running-windows-10-pro-64-with-an-ssd-hard-drive-why?jump_to=comment_7171037</A>&gt;</P><P>&nbsp;</P><P>Other threads:</P><P>(e.g. crashing when trying to print to pdf - which I experienced with TT2017 without any fix)</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4592304-turbotax-2018-premier-crashes-when-i-try-to-print-a-return-to-paper-or-pdf-i-am-running-a-mac-with-sierra-10-12-6?jump_to=answer_7171021" target="_blank">https://ttlc.intuit.com/questions/4592304-turbotax-2018-premier-crashes-when-i-try-to-print-a-return-to-paper-or-pdf-i-am-running-a-mac-with-sierra-10-12-6?jump_to=answer_7171021</A>&gt;<BR /><BR />&lt;<A href="https://ttlc.intuit.com/questions/4582698-turbotax-deluxe-crashes-every-time-it-tries-to-save-my-taxes-just-before-i-e-file-them-is-this-a-known-issue-and-when-will-it-be-fixed-software-is-up-to-date?jump_to=answer_7152256" target="_blank">https://ttlc.intuit.com/questions/4582698-turbotax-deluxe-crashes-every-time-it-tries-to-save-my-taxes-just-before-i-e-file-them-is-this-a-known-issue-and-when-will-it-be-fixed-software-is-up-to-date?jump_to=answer_7152256</A>&gt;</P><P>&nbsp;</P><P>&lt;<A href="https://ttlc.intuit.com/questions/4577155-i-have-one-page-to-review-and-it-takes-me-to-that-page-and-then-crashes-saying-that-turbotax-stopped-working?jump_to=answer_7151842" target="_blank">https://ttlc.intuit.com/questions/4577155-i-have-one-page-to-review-and-it-takes-me-to-that-page-and-then-crashes-saying-that-turbotax-stopped-working?jump_to=answer_7151842</A>&gt;</P><P>&nbsp;</P><P><A href="https://ttlc.intuit.com/questions/4572888-site-keeps-crashing-should-i-question-the-accuracy-of-my-federal-tax-return?jump_to=answer_7151816" target="_blank">https://ttlc.intuit.com/questions/4572888-site-keeps-crashing-should-i-question-the-accuracy-of-my-federal-tax-return?jump_to=answer_7151816</A></P><P>&nbsp;</P><P>There are many more.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Good luck to all,</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>
</description>
<pubDate>Tue, 12 Feb 2019 23:02:09 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12453#M9811
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-12T23:02:09Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12480#M9812
</link>
<description>
<P>I would like to strongly suggest that everyone having this problem call Intuit and request RETURN AUTHORIZATION (on the CD version, that is).&nbsp; I intend to return my software (even though they make it SUPER inconvenient, and I need to call them back and demand that they pay shipping).&nbsp; The more people do that, the more they'll take notice.</P><P>&nbsp;</P><P>Looks like I'm doing my taxes the old fashioned way, this year .</P>
</description>
<pubDate>Wed, 13 Feb 2019 02:31:01 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12480#M9812
</guid>
<dc:creator>RadarVMe</dc:creator>
<dc:date>2019-02-13T02:31:01Z</dc:date>
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<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12552#M9813
</link>
<description>
<P>There are many factors that could influence the TurboTax program to crash.&nbsp;<BR /><BR />1. Please make sure you're&nbsp;<STRONG>connected to the internet</STRONG>&nbsp;in order to ensure software updates and full functionality of your TurboTax program.</P> <P><BR />2. Confirm you meet the system requirements for&nbsp;<A href="https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software" target="_blank">Mac</A>. Confirm you meet the system requirements for&nbsp;<A target="_blank" rel="nofollow">Windows</A>.</P> <P>&nbsp;</P> <BLOCKQUOTE> <P>&nbsp;</P> <P>a. To install and update software on Windows, you need&nbsp;<A href="https://ttlc.intuit.com/questions/1899195-administrator-rights-in-windows-7-8-and-10" target="_blank">Administrations Rights</A>.</P> <P>&nbsp;</P> </BLOCKQUOTE> <P>3. The next variable to keep in mind is the antivirus and firewall software programs on your device.</P> <P>&nbsp;</P> <BLOCKQUOTE> <P>&nbsp;</P> <P>a. Uninstall TurboTax.</P> <P>&nbsp;</P> </BLOCKQUOTE> <BLOCKQUOTE> <P>&nbsp;</P> <P>b. Disable antivirus and firewall software programs before reinstalling.</P> <P>&nbsp;</P> </BLOCKQUOTE> <BLOCKQUOTE> <P>&nbsp;</P> <P>c. Reinstall TurboTax. &nbsp;</P> <P>&nbsp;</P> </BLOCKQUOTE> <BLOCKQUOTE> <P>&nbsp;</P> <P>d. Re-enable antivirus and firewall after installing. (You don't have to disable them when using the program itself, only during installation.)</P> <P>&nbsp;</P> </BLOCKQUOTE> <P>&nbsp;</P> <P>4.&nbsp;<A href="https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business" target="_blank">Manually update TurboTax.</A></P> <P><BR />If you are still experiencing issues within the program, please <A href="https://ttlc.intuit.com/questions/4595927-turbotax-windows-2018-crash-errors-19677400939-or-19332755909-or-20925602898" target="_self">sign up in this Containment Article</A> to receive updates on the error. <BR />Thank you!</P>
</description>
<pubDate>Wed, 13 Feb 2019 15:22:22 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12552#M9813
</guid>
<dc:creator>GabiU</dc:creator>
<dc:date>2019-02-13T15:22:22Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12569#M9814
</link>
<description>
<P>It is pretty pathetic for Intuit to post their standard tier 0 answer for any TurboTax issue.&nbsp; If Intuit were to only to read the post, they would know that this is an application issue and out of memory bug.&nbsp;&nbsp;</P>
</description>
<pubDate>Wed, 13 Feb 2019 16:24:58 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/12569#M9814
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-02-13T16:24:58Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13011#M9815
</link>
<description><P>same here. It is the software</P></description>
<pubDate>Fri, 15 Feb 2019 21:11:06 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13011#M9815
</guid>
<dc:creator>sjmsing</dc:creator>
<dc:date>2019-02-15T21:11:06Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13027#M9816
</link>
<description>
<P>Are you maximizing the TT screen? Mine was crashing, as well. So I opened the software, kept it at its original window and it stopped crashing. Not sure if that helps. Good luck.</P>
</description>
<pubDate>Fri, 15 Feb 2019 22:22:15 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13027#M9816
</guid>
<dc:creator>rogelio32</dc:creator>
<dc:date>2019-02-15T22:22:15Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13138#M9817
</link>
<description>
<P>I'm running TurboTax Premier 2018 on a Windows 10 up-to-date 64 bit O/S.&nbsp; When I attempt to import information from a broker, in my case Schwab, it just crashes hard and it is repeatable.&nbsp; My work around is to hand key everything making the software nearly useless.&nbsp; If you cannot fix this Intuit, you should refund the purchases.&nbsp; I'd be happy to join a class action suit for negligence.&nbsp; I have not seen any software behave this badly in several years. - Brian McDonald</P>
</description>
<pubDate>Sat, 16 Feb 2019 13:35:19 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13138#M9817
</guid>
<dc:creator>brianmcdonald505</dc:creator>
<dc:date>2019-02-16T13:35:19Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13156#M9818
</link>
<description>
rogelio32 amazingly and bizarrely this is working so far for me. I'm now doing my taxes is a small box rather than on my full big laptop screen <span class="lia-unicode-emoji" title=":upside_down_face:">🙃</span>
</description>
<pubDate>Sat, 16 Feb 2019 14:50:21 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13156#M9818
</guid>
<dc:creator>sjmsing</dc:creator>
<dc:date>2019-02-16T14:50:21Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13241#M9819
</link>
<description>
<P>Rogelio</P><P>&nbsp;</P><P>I'm not sure how you came up with your idea but you're a genius!&nbsp; I just completed my taxes by NOT maximizing the screen although I did adjust the windows size.&nbsp; I did not experience even one crash!</P><P>&nbsp;</P><P>Thanks for the suggestion.</P>
</description>
<pubDate>Sat, 16 Feb 2019 18:11:03 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13241#M9819
</guid>
<dc:creator>bwentzel</dc:creator>
<dc:date>2019-02-16T18:11:03Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13278#M9820
</link>
<description>
<P>I also purchased mine at Costco and am running on Windows 10.&nbsp; But several times when I advance to a new section I get a blank page.&nbsp; Several sections I cannot enter information.</P>
</description>
<pubDate>Sat, 16 Feb 2019 19:59:16 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13278#M9820
</guid>
<dc:creator>pjjohnson</dc:creator>
<dc:date>2019-02-16T19:59:16Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13607#M9821
</link>
<description>
<P>I have been having the same issue with Premier for several weeks not (windows 10 as well).&nbsp; Tried again today as turbotax updated when I opened, got a few entries in and now it is&nbsp;closing on most any action (just like last week).&nbsp; Had a less that satisfactory call with support on Feb 9.&nbsp; After holding for some time, I got first level support.&nbsp; After having me deinstall and reinstall (twice, once from a fresh distribution) she was able to contact her 2nd level support (I think they were texting) for a very inefficient conversation.&nbsp; I asked multiple times to connect us all so we could move faster but she would not/could not do that.&nbsp; After about 3 hours on the phone, when 2nd level wanted me to deinstall and reinstall (3rd time) I terminated the call.&nbsp;&nbsp;</P><P>INTUIT WHERE ARE YOU?&nbsp; Those of us having this issue need some information in order to decide whether we should return for refund and buy HRBlock.&nbsp; Time is running...</P>
</description>
<pubDate>Sun, 17 Feb 2019 17:28:46 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13607#M9821
</guid>
<dc:creator>mjskucius</dc:creator>
<dc:date>2019-02-17T17:28:46Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13908#M9822
</link>
<description>
<P>Having the same problem. My feeling is that they have not put the resources in to make Tax 2018 usable. Get the feeling they are going to force everyone to go online. Unfortunately&nbsp; I cannot use the online version.&nbsp; This is painful.</P>
</description>
<pubDate>Mon, 18 Feb 2019 15:56:11 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/13908#M9822
</guid>
<dc:creator>benito747</dc:creator>
<dc:date>2019-02-18T15:56:11Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14041#M9823
</link>
<description>
<P>Just downloaded the DELUXE program and it is basically useless operating on a Windows 10 machine. I really don't understand how can they sell this piece of junk. I have been preparing my taxes for years using Turbo Tax, I will admit that it always had some issues with crashing that got worse as the years progressed. This 2018 version is literally like stealing. It crashes on almost anything I try to do.&nbsp; This is what happens when all the competition in the Tax preparation software has been eliminated. It doesn't help the the US Tax code is designed to keep these players in business.&nbsp; Can you imagine a flat tax based system where you could complete your return in 5 minutes!! Unfortunately the rent-seekers will never allow this to happen.</P>
</description>
<pubDate>Mon, 18 Feb 2019 21:32:49 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14041#M9823
</guid>
<dc:creator>benito747</dc:creator>
<dc:date>2019-02-18T21:32:49Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14056#M9824
</link>
<description>
<P>I have the same problem.&nbsp; When I click the "Done" button to finish a section or on the main page and click "Visit All" or "Update", it crashes.&nbsp; I am completely stuck since I can't enter information into most sections.&nbsp; They need to resolve this quickly or I will start exploring to return the software and cancel my auto-renewal.&nbsp; I have used it for over a decade but last year was buggy and this year, so far, it is unusable.</P>
</description>
<pubDate>Mon, 18 Feb 2019 22:23:38 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14056#M9824
</guid>
<dc:creator>mckinkade67</dc:creator>
<dc:date>2019-02-18T22:23:38Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14058#M9825
</link>
<description>
<P>It isn't a Costco issue.&nbsp; I have auto-renewal so Intuit ships it directly to me each year and I have the same issue.&nbsp; Crashes all the time and completely unusable.&nbsp;</P>
</description>
<pubDate>Mon, 18 Feb 2019 22:27:17 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14058#M9825
</guid>
<dc:creator>mckinkade67</dc:creator>
<dc:date>2019-02-18T22:27:17Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14062#M9826
</link>
<description>
<P>yes, there is a sign up page somewhere for the "containment article" and I signed up but have not received any updates from it.&nbsp; There was another similar thread to this one but using Premier and that is where I found a link to it but that discussion has mysteriously disappeared.</P>
</description>
<pubDate>Mon, 18 Feb 2019 22:30:58 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14062#M9826
</guid>
<dc:creator>mckinkade67</dc:creator>
<dc:date>2019-02-18T22:30:58Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14066#M9827
</link>
<description>
<P><A href="https://ttlc.intuit.com/questions/4595927-turbotax-windows-2018-crash-errors-[phone number removed]-or-[phone number removed]-or-[phone number removed]" target="_blank">https://ttlc.intuit.com/questions/4595927</A></P>
</description>
<pubDate>Mon, 18 Feb 2019 22:39:11 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14066#M9827
</guid>
<dc:creator>mckinkade67</dc:creator>
<dc:date>2019-02-18T22:39:11Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14091#M9828
</link>
<description>
<P>rogelio32</P><P>&nbsp;</P><P>I am having the same problem and I am going to try your solution of not maximizing the TT window to see if it solves my problem.&nbsp; Thanks for the suggestion.&nbsp; How many people have tried this work around and what is the success rate so far?</P>
</description>
<pubDate>Mon, 18 Feb 2019 23:31:46 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14091#M9828
</guid>
<dc:creator>slee1004</dc:creator>
<dc:date>2019-02-18T23:31:46Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14092#M9829
</link>
<description>
<P>Don't hold your breath.... It crashes just the same when you don't maximize the screen.&nbsp; At least for me.</P><P>&nbsp;</P>
</description>
<pubDate>Mon, 18 Feb 2019 23:33:44 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14092#M9829
</guid>
<dc:creator>christophe</dc:creator>
<dc:date>2019-02-18T23:33:44Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14093#M9830
</link>
<description>
<P>It's hard to believe that they even tested this software on a Windows 10 machine. I simply load my return then "View Forms" and it crashes. Sometimes on an additional try it works only to crash somewhere else. It's like they are selling "snake oil". When I get enough courage I will contact technical support, I'm afraid they will give me the run-around only to end up in the same place.</P><P>&nbsp;</P>
</description>
<pubDate>Mon, 18 Feb 2019 23:34:06 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14093#M9830
</guid>
<dc:creator>benito747</dc:creator>
<dc:date>2019-02-18T23:34:06Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14391#M9831
</link>
<description>
<P>Status Update -</P><P>I followed rogelio32 advice and not maximized the TurboTax window.&nbsp; It seems to be a little bit more stable but it still crashed once.&nbsp; I was able to quickly finished the return and E-filed&nbsp; both Federal and state.&nbsp; &nbsp;I'm done for this year.&nbsp; I'll will definitely look for other alternatives for next year's return.&nbsp; No more TurboTax for me.</P>
</description>
<pubDate>Tue, 19 Feb 2019 16:28:46 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14391#M9831
</guid>
<dc:creator>slee1004</dc:creator>
<dc:date>2019-02-19T16:28:46Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14427#M9832
</link>
<description>
<P>So I have been on the phone now for at least a couple hours with support with no luck. She has had me try these things, that may help others...just not me.</P><P>- Reinstall the software.&nbsp; I had a disc but downloaded the latest version from the Intuit site, version [phone number removed] and used it instead.</P><P>- Right click on the icon, go to the compatibility tab, and select Run this program in compatibility mode for Windows 8 and then in the Settings section, Run this&nbsp; program as administrator</P><P>- She then sent me a new version of the software, that was not on the download page before, and had me download and install it, version [phone number removed].&nbsp;</P><P>- Then she had me download the manual update here,&nbsp;<A href="https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business" target="_blank">https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business</A></P><P>- Nothing fixed the crashing issue so, as a last resort, she refunded my money and suggested that I try the online version so I will give that a go.</P>
</description>
<pubDate>Tue, 19 Feb 2019 17:17:25 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14427#M9832
</guid>
<dc:creator>mckinkade67</dc:creator>
<dc:date>2019-02-19T17:17:25Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14583#M9833
</link>
<description>
<P>I am using Windows 10 Pro, just on&nbsp; a hunch I had BitLocker enabled. I suspended BitLocker and ran Turbo Deluxe 2018 and it appears to be operating much better. Still hasn't crashed.</P>
</description>
<pubDate>Tue, 19 Feb 2019 21:38:22 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/14583#M9833
</guid>
<dc:creator>benito747</dc:creator>
<dc:date>2019-02-19T21:38:22Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15080#M9834
</link>
<description>
<P>I also was having many crashes of 2018 TurboTax Premier and on one button it was repeatable.&nbsp; I un-maximized the TurboTax window and have not had a crash since, even on the repeatable button.</P>
</description>
<pubDate>Wed, 20 Feb 2019 22:30:26 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15080#M9834
</guid>
<dc:creator>Denmark49</dc:creator>
<dc:date>2019-02-20T22:30:26Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15088#M9835
</link>
<description>
<P>Good..&nbsp; AT least some of us have limited success overcoming this crashing problem by not maximizing the TurboTax window...</P>
</description>
<pubDate>Wed, 20 Feb 2019 22:42:02 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15088#M9835
</guid>
<dc:creator>slee1004</dc:creator>
<dc:date>2019-02-20T22:42:02Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15107#M9836
</link>
<description>
<P>I tried not maximizing my TurboTax session but I still get a crash.&nbsp; :(</img></P><P>I also tried saving my tax file on a USB connected drive because I read someplace that the solid state drives could be a problem, but still shutdown.&nbsp; :(</img></P>
</description>
<pubDate>Wed, 20 Feb 2019 23:32:07 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15107#M9836
</guid>
<dc:creator>Jan1954</dc:creator>
<dc:date>2019-02-20T23:32:07Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15303#M9837
</link>
<description>
<P>After many attempts to fix my crashing issue with tech support, they refunded me the cost of the software and it already deposited.&nbsp; I went to the online version and it worked fine.&nbsp; Unfortunately, the 2017 Turbotax pdf kept failing to upload into their system so I had to re-enter everything but it worked well and I submitted both my federal and state taxes.</P>
</description>
<pubDate>Thu, 21 Feb 2019 14:31:32 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15303#M9837
</guid>
<dc:creator>mckinkade67</dc:creator>
<dc:date>2019-02-21T14:31:32Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15846#M9838
</link>
<description>
<P>Yes, I have turbotax delux running on my new HP computer with windows 10.&nbsp; It crashes randomly, about every 5 to 10 minutes.&nbsp; So far, it usually saves the data before it crashes.&nbsp; Very frustrating.&nbsp; May have to look for a new option to do my taxes next year.</P>
</description>
<pubDate>Fri, 22 Feb 2019 17:06:42 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15846#M9838
</guid>
<dc:creator>jaybaron</dc:creator>
<dc:date>2019-02-22T17:06:42Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15922#M9839
</link>
<description>
<P>I finally solved the problem, at least for myself.</P><P>&nbsp;</P><P>I hadn't experienced much in the way of the *random* crashing that others mentioned (only when I was doing a large import). However, I had previously been unable to save as PDF, and the behavior I experienced was inconsistent. Usually, TT would just vanish (crash) during the save. Sometimes a PDF file (incomplete) would appear before the crash, but usually it wouldn't. Sometimes, TT would display an error message popup before I had a chance to click "save" - while I was selecting what to include in the PDF. It was all over the place.</P><P>&nbsp;</P><P>What fixed it was&nbsp;installing TT fresh on a different PC (a tower instead of a laptop), installing all the updates and rebooting. On this machine, I could save to PDF with no problems. In fact, I was able to do the regular PDF save as well as the "key worksheets" and "all worksheets" PDF save.</P><P>&nbsp;</P><P>I don't know what made the difference on my tower. It's more powerful, and I have fewer applications installed on it (e.g. no Office). Maybe that's it. Maybe it's the fact that my tower (where the save worked) *doesn't* have the Oct 2018 Windows 10 update, which for some reason hasn't been offered yet to this machine. Maybe it's that on my laptop I had opted for TT to not send performance feedback, but I left that option enabled on my tower.</P><P>&nbsp;</P><P>My hunch, however, is that the issue here is a race condition - a timing issue. That's usually the cause when the symptoms are inconsistent, since otherwise the program should behave deterministically. So running on a different machine with different characteristics may have itself been the cure. For example, my laptop has an SSD, whereas my tower has an old-style spinning HD (much slower to write files to). It's entirely possible that the export operation was executing too fast on my laptop, causing the race condition to hit a failure path.</P><P>&nbsp;</P><P>Anyway, it's just a hunch, but it would be good to know if others who hit the "crash when saving to PDF" issue also are using an SSD.</P>
</description>
<pubDate>Fri, 22 Feb 2019 20:46:38 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15922#M9839
</guid>
<dc:creator>Mike the Engineer</dc:creator>
<dc:date>2019-02-22T20:46:38Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15940#M9840
</link>
<description>
<P>Yes, Mike the Engineer, I am using an SSD (solid state disk).&nbsp; Not maximizing (or un-maximizing) the TurboTax window eliminated TurboTax vanishing (crashing) for me.</P>
</description>
<pubDate>Fri, 22 Feb 2019 21:17:49 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15940#M9840
</guid>
<dc:creator>Denmark49</dc:creator>
<dc:date>2019-02-22T21:17:49Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15943#M9841
</link>
<description>
<P>Man is this program quirky, I consider it a win if it doesn't crash within 10-minutes. It's almost usable since the auto-save feature allows me to retrieve my work. Amazing what I am willing to put up with to complete my taxes. This is what to expect when there is no competition in the tax preparation software market. Not only to you have to pay the government they also require so many hours of wasted time preparing your return without compensation.</P>
</description>
<pubDate>Fri, 22 Feb 2019 21:25:06 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15943#M9841
</guid>
<dc:creator>benito747</dc:creator>
<dc:date>2019-02-22T21:25:06Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15990#M9842
</link>
<description>
<P>Mike, yes, I am running on an SSD&nbsp; laptop, using multimonitors.&nbsp; Good theory.&nbsp; Thanks.&nbsp; &nbsp;</P>
</description>
<pubDate>Fri, 22 Feb 2019 23:22:43 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/15990#M9842
</guid>
<dc:creator>Lorob1</dc:creator>
<dc:date>2019-02-22T23:22:43Z</dc:date>
</item>
<item>
<title>Re: Turbotax 2018 Deluxe crashes constantly</title>
<link>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/16282#M9843
</link>
<description>
<P>Is there anyone having the crashing problems NOT using a SSD drive?</P>
</description>
<pubDate>Sat, 23 Feb 2019 17:53:13 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-2018-deluxe-crashes-constantly/01/16282#M9843
</guid>
<dc:creator>Jan1954</dc:creator>
<dc:date>2019-02-23T17:53:13Z</dc:date>
</item>
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