topic Re: How do you request a refund? in Get your taxes done using TurboTax

How do you request a refund?

TaxMan47 — Sat, 28 Mar 2020 04:03:48 GMT

The online software did not meet my expectations. I paid to view my return but I did not file. It was not filling my 1040 correctly. How do I request a refund?

Re: How do you request a refund?

TaxMan47 — Mon, 30 Mar 2020 16:41:21 GMT

I tried the online form here but it's not working. I entered my order number <removed> but it gives me an error "Order Number is in an incorrect format."

https://support.turbotax.intuit.com/forms/refund-request.jsp

Re: How do you request a refund?

DeanM15 — Sat, 28 Mar 2020 19:48:24 GMT

You are using the Online software, the form you are filling out is for the CD/Download software.

You are going to have to talk to Customer Support. The best way to get to customer support is to use the Help icon in the upper right-hand side of the TurboTax screen. You can also try here.

Re: How do you request a refund?

TaxMan47 — Mon, 30 Mar 2020 03:07:00 GMT

I'm not able to reach anyone on the phone. The voice prompts never give me the option to talk to a person.

Re: How do you request a refund?

CassLO — Mon, 30 Mar 2020 16:07:06 GMT

TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

Re: How do you request a refund?

cgnaudiolabs — Thu, 21 Apr 2022 01:22:08 GMT

I tried to e-file my taxes and when I went to submit I got a message that I needed to update my software. When I tried doing this I got Microsoft error 1603. I was un able to e file because I could not update my software. So I printed out my taxes and mailed them in. In order e file my state taxes I had to pay an extra $25 Visa ending in 5050 Since I did not e file my state of MN return I would like a refund of the $25 Thank you

Thomas Gallagher cell [phone number removed]

Re: How do you request a refund?

xmasbaby0 — Thu, 21 Apr 2022 01:24:22 GMT

@cgnaudiolabs

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number