topic Re: Where and how do I get help? in Get your taxes done using TurboTax

Where and how do I get help?

Glenn5 — Mon, 09 Mar 2026 10:09:05 GMT

During the Turbtax Deluxe review, after the analysis, the Smart Check said "we found some errors on one of your tax returns. Lets fix them now." I then click "Fix Errors." Then, it ask me to "Check This Entry." and list "Schedule 8812: Advance Payments received must be entered" and provides an box for "Advanced Payments Received." I have no idea why they are identifying this and how to fix it. Schedule 8812 is "Credits for Qualifying Children and Other Dependents." I've made no entries for child tax credits and don't know who to address this. I'm stuck. Where do I go for help? It's not like there is a phone number I can call.

Re: Where and how do I get help?

jls14 — Sun, 17 Apr 2022 18:53:31 GMT

This happened to me who has no children. Must be a bug. I was finally able to delete the form. Go to Forms view and try it.

Re: Where and how do I get help?

Glenn5 — Sun, 17 Apr 2022 19:01:39 GMT

Interesting. Went to forms view and can't figure out how to delete form. I have the Mac version. Also, can't figure out how to get out of forms view. Isn't there a customer service phone number one can call for something like this?

Re: Where and how do I get help?

Glenn5 — Sun, 17 Apr 2022 19:10:45 GMT

Go to HR Bock Next Time.

Re: Where and how do I get help?

AnnetteB6 — Sun, 17 Apr 2022 19:13:49 GMT

You can delete a form while in Forms Mode by selecting the form and clicking Delete to remove it.

Take a look at the following TurboTax help article for some assistance with working with the TurboTax Mac version:

How do I switch to Forms Mode in the TurboTax for Mac software?

Re: Where and how do I get help?

Glenn5 — Sun, 17 Apr 2022 19:21:40 GMT

There is no feature for me to delete the form. I right click over the form title and there is no option. There is no icon for deletion in the header. Thanks for pointer on going between forms and easy steps.

Re: Where and how do I get help?

AliciaP1 — Sun, 17 Apr 2022 20:20:27 GMT

Since the Child Tax Credit is fully refundable this year and the Advance Child Tax Credit payments were based on the 2020 filed tax returns and dependents listed there. Some taxpayers do not claim a dependent every year. The IRS requires the information about any Advance payments that may have been received to match up the 2021 details to ensure the benefit of the credit is where it needs to be.

If you did not receive any Advance Child Tax Payments enter 0 and continue through.

@Glenn5

Re: Where and how do I get help?

jls14 — Sun, 17 Apr 2022 21:07:21 GMT

I'm using a PC. The Delete button is in the lower left corner of the form. To get our of forms view you hit step by step in upper right.