topic Re: Cannot run either state? in Get your taxes done using TurboTax

Cannot run either state?

schuellein — Mon, 09 Mar 2026 10:42:11 GMT

Purchased 2nd state. Neither ME or RI will run. Click either - gets updates, up to date, and then back to state menu. Click either state -tries again to update?
Over 1 hr on phone and rebooted several times

Re: Cannot run either state?

MichelleLO — Thu, 14 Apr 2022 20:11:47 GMT

Are you using TurboTax CD/Download for Windows? If so, please try the resolution in the below TurboTax help article to see if that resolves the issue for you.

State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

Re: Cannot run either state?

schuellein — Sat, 16 Apr 2022 11:56:45 GMT

Got it to run, finally directed to the TY21 cleaner after support sent me to the TY19 and then TY20. Not sure why this is not published and why every support person is not up to date on this "fix" for this "bug".

Re: Cannot run either state?

CarissaM — Sun, 17 Apr 2022 17:52:52 GMT

We are happy to hear your issue has been resolved. Please let us know if we can assist you further. @schuellein