Desktop v Online - HELP!!!!!

SN2674 — Mon, 09 Mar 2026 10:13:29 GMT

So I've just spent hours inputting everything into the Online Version thinking I was using the download I purchased from Costco; apparently not. Tried Tools, saving to my downloads and the Desktop Version says it doesn't support the file. I'm beginning to really hate TurboTax - no clear direction on the two different versions. Please help me save my sanity and give me specific direction on how I can transfer everything I just completed to the Desktop Version and use my download that's already been paid for. I was completely done and it was prompting me to pay which is how I figured out it was the wrong version. I just don't understand if I have an Account why it doesn't connect.

Thanks in advance.

Re: Desktop v Online - HELP!!!!!

xmasbaby0 — Sun, 17 Apr 2022 04:07:55 GMT

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

topic Desktop v Online - HELP!!!!! in Get your taxes done using TurboTax

Desktop v Online - HELP!!!!!

Re: Desktop v Online - HELP!!!!!