topic Re: Did a wrong purchase in Get your taxes done using TurboTax

Did a wrong purchase

aroman1235 — Wed, 11 Mar 2020 11:08:39 GMT

Re: Did a wrong purchase

MichelleLO — Wed, 11 Mar 2020 18:51:24 GMT

Can you please provide more details regarding your purchase?

Re: Did a wrong purchase

bmunn20 — Thu, 09 Dec 2021 15:37:39 GMT

I purchased Mac instead of Windows, can you please change the program.

Re: Did a wrong purchase

SteamTrain — Thu, 09 Dec 2021 15:41:18 GMT

No ... we are other users who have no access to your account

You need to phone Customer Support and they may be able to change it for you:

What is the TurboTax phone number? (intuit.com)

Re: Did a wrong purchase

rgsaz — Thu, 14 Apr 2022 01:13:48 GMT

I purchased a deluxe version for NY and the filing is complete. I purchased a CD from Costco for a Premier version, but it includes NY as the state and needs to be AZ. I have filled in the purchase order for AZ, including CC info already, and I think the state file has been downloaded but I never checked the box to download NY. I actually request a refund for paying for AZ which should have been the state included with the original CD.

Thanks, [email address removed]

Re: Did a wrong purchase

DaveF1006 — Thu, 14 Apr 2022 03:08:24 GMT

To request a refund, you will need to contact live customer service here.

@rgsaz

Re: Did a wrong purchase

MisterB2 — Tue, 28 Feb 2023 19:20:31 GMT

I had received an email to purchase the new Turbo Tax for 2022. I clicked on the buy now button and for some reason it gave me the software for 2020. I purchased it before I realized it was the wrong year

Re: Did a wrong purchase

CarissaM — Tue, 28 Feb 2023 19:31:14 GMT

If you have the wrong purchase, please click here to contact us by phone and we can assist in switching these out. @MisterB2