topic e-file still rejected after fixing the problem in Get your taxes done using TurboTax

e-file still rejected after fixing the problem

plshelp — Mon, 09 Mar 2026 10:48:45 GMT

turbotax showing code IND-031-04 prior year AGI does not match with IRS. So I got IRS script from prior year and entered the AGI amount on IRS script to turbo tax "fix" screen then submited again twice and still got rejected with the same reason. Other note: prior year we did paper filing, and don't know why the AGI on IRS script shows a slightly different amount than the AGI on tubotax form 1040.

What can I do to have a successfully e-filing?

Thank you very much!

Re: e-file still rejected after fixing the problem

DoninGA — Wed, 13 Apr 2022 18:43:54 GMT

The IRS probably does not have your 2020 AGI in their database.

Enter a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again.

Re: e-file still rejected after fixing the problem

plshelp — Wed, 13 Apr 2022 19:00:01 GMT

I have the IRS transcript from 2020, is it still possible that IRS don't have my AGI in data base?

I am afraid to mess up things. any more thoughts?

Re: e-file still rejected after fixing the problem

DoninGA — Wed, 13 Apr 2022 19:13:39 GMT

@plshelp wrote:

I have the IRS transcript from 2020, is it still possible that IRS don't have my AGI in data base?

I am afraid to mess up things. any more thoughts?

Paper filed 2020 tax return were taking months for the IRS to complete the processing of those returns. So there is good possibility the 2020 return was processed late in 2021 or early 2022 which would cause the 2020 AGI to not be entered in the IRS database.

Using a 0 for the 2020 AGI will not mess anything up. It is only used to e-file a tax return. If you were to print and mail the tax return the 2020 AGI would not even be used.

Re: e-file still rejected after fixing the problem

plshelp — Wed, 13 Apr 2022 20:01:02 GMT

I entered 0 as you suggested and e-filing went through. Thanks!