topic Return Won't Clear in Get your taxes done using TurboTax

Return Won't Clear

eckounltdutb — Mon, 09 Mar 2026 11:03:16 GMT

When I go to Tax Tools and click to clear and start over my return I get the error message, "We are sorry, something went wrong while trying to clear your return." I have been trying for over 2 days and nothing. I am doing this because I am also getting a message when I try to e-file that I was told it's because I switched to free return after starting out the deluxe version. How do I clear my return?

Re: When I try to Clear

VolvoGirl — Tue, 12 Apr 2022 02:16:15 GMT

What happens? Please ask a full question with details.

Re: When I try to Clear

eckounltdutb — Tue, 12 Apr 2022 02:20:37 GMT

Just updated my post, don't know why it only posted the first 5 words.

Re: When I try to Clear

SForrestLO — Tue, 12 Apr 2022 17:32:00 GMT

If you have not submitted them you can start over.

This article will provide information on Clearing & Starting Over after you've registered.
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444#

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-clear-my-state-return-in-the-turbotax-for-windows-software/00/26263