topic Re: Login issues in Get your taxes done using TurboTax

Login issues

Darkrebelknight — Sat, 30 Jan 2021 20:47:32 GMT

Hi I’m not getting the verification text message to my phone number to log in properly and the automated system will not connect me to a representative.

Re: Login issues

KatrinaLO — Sun, 31 Jan 2021 03:15:06 GMT

Two-step verification is when a user is required to provide additional verification after signing in. Often a verification code is provided to the user via text message or automated phone call.

Any time you sign in to an existing TurboTax account on an unrecognized computer or device, we'll ask you to verify your identity first.

You can disable that verification if you like, but its a security feature for your account. Please see the information below for assistance if you wish to disable it moving forward:

https://ttlc.intuit.com/community/security/help/how-do-i-enable-or-disable-the-two-step-verification-feature-in-turbotax/00/26661

Re: Login issues

solizs — Tue, 09 Mar 2021 11:09:51 GMT

I hv changed password put in verification code and still no access. Then I changed address n phone number and difficulty there aswell.

Re: Login issues

MichelleLO — Tue, 09 Mar 2021 17:14:47 GMT

Please see the below TurboTax Help Article for assistance with troubleshooting your verification code issue:

What if I'm having trouble with my filing verification code?

@solizs

Re: Login issues

dmpreis — Mon, 11 Apr 2022 21:33:10 GMT

Will not accept my password

Re: Login issues

MichelleLO — Mon, 11 Apr 2022 22:05:42 GMT

Can you please clarify your question, are you having trouble logging in to your TurboTax account? If you need to reset your password, please see this TurboTax help article: What if I forgot my User ID or password?

@dmpreis