topic Re: My efile failed. in Get your taxes done using TurboTax

My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

airh22 — Fri, 07 Feb 2020 21:58:32 GMT

I did the update but the e-file still fails. Validation failed because of needed update. There is no update. What is your technical hiccup? I already paid for state e-file.

I have already spent 2 hrs with support over the phone. Re-installed, Delux version. Used another PC still the same issue

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

KatrinaLO — Tue, 12 Apr 2022 22:00:26 GMT

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

airh22 — Sat, 08 Feb 2020 12:14:34 GMT

The FAQ's does not have this error. The error is telling me there is an update for Turbo Tax even though there is not

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

SgtBipul — Sat, 08 Feb 2020 13:34:50 GMT

Having the same problem. Trying to e-file federal only, not state.

Says there is an update available, but no update is available. From the forums it looks like this is not a new problem...

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

SgtBipul — Sat, 08 Feb 2020 14:42:41 GMT

So I was able to finally get mine to work (federal e-file ONLY, I'm not paying extra to e-file state). I had to uninstall/reinstall TurboTax using the instructions from the below link.

NOTE: If you do, I recommend MOVING the "Deluxe 20XX" folder somewhere else, NOT deleting it. When I reinstalled TurboTax, it wanted me to pay another $40 to download my state forms again (I have the TurboTax w/1 free state download). Fortunately the folder was still in the Recycle bin and I was able to restore the state forms.

NOTE: I would also HIGHLY recommend saving all your state/federal forms to PDF, just in case you would have to paper file.

Here is the link I used, and the steps I took:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/there-is-an-update-available-message-when-attempting-to-e-file/00/25700

My Steps:

Save Return and save all forms as PDF.
Uninstall TurboTax.
Browse to C:/Program Files (x86)/TurboTax/ and MOVE the Deluxe 20XX folder (substitute XX for your product's year and your version for Deluxe if you're using a different version) to another location (e.g., your Desktop).
Reinstall TurboTax and run.
If it wants you to pay for another state return, close Turbo Tax.
Open the "Forms" directory from the Deluxe 20XX folders from before
1. NEW: C:/Program Files (x86)/TurboTax/Deluxe 20XX/Forms
2. OLD: C:/Users/{username}/Desktop/Deluxe 20XX/Forms
Copy the folder representing your state forms from the OLD directory to the NEW
1. For example, mine was for West Virginia, and the directory was named wvi_19
Start TurboTax.
1. You should be able to resume your return now.
Return to the File section to e-file.

Good luck. Hopefully this works for somebody else.

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

lisp — Sat, 08 Feb 2020 15:49:57 GMT

Lordy! This is a lot of trouble but worth it if it works. This year's edition has been the worst ever! I've never had this much trouble. Glitches are EVERYwhere! When i finally finished, it wouldn't transmit. So frustrating that I may rethink using Turbotax again. Grrrrrrr

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

kc2afb — Sat, 08 Feb 2020 21:03:59 GMT

Now what? I uninstalled Turbo. Rebooted. Reinstalled. Did all updates. Still the same error... "Can't efile, needs an update. No update available..."

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

SgtBipul — Sun, 09 Feb 2020 14:53:39 GMT

Don't know. Seems like different things work for some and not for others. For me, the manual update didn't work. I had to uninstall/reinstall. Removing the "Deluxe 2019" folder before the reinstall as mentioned above seemed to do the trick for me, but also required me to copy over my state folder from the original "Deluxe 2019" to avoid paying for the state again.

But maybe I just got lucky and this won't work for others. The whole thing seems pretty flaky in general.

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

SJJS — Sun, 09 Feb 2020 18:41:57 GMT

I am having the same problem e-filing my Mass. state return. Message says I can try again, or file by mail; but I paid to e-file. Called support 2 days ago and their solution was to try again in a couple of hours. Still doesn't work 2 days later.

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

SJJS — Sun, 09 Feb 2020 18:44:13 GMT

I am having the same problem e-filing my Mass. state return.

"Your transmission didn't go through...validation failed...there is an update...select check for updates [checked by there his no update]...Looks like we've had a technical hiccup...try again, if that doesn't work file by mail..."

but I paid to e-file. Called support 2 days ago and their solution was to try again in a couple of hours. Still doesn't work 2 days later.

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

wbergmann12 — Sun, 09 Feb 2020 18:47:45 GMT

I just went through this issue. I was on the phone with customer support and what we had to do was uninstall the turbotax from my computer and then she sent a download through my online account with turbotax. I then installed that version of turbotax to my computer and re-transmitted my returns and it WORKED!! I feel your pain of spending time doing the updates and everything else. Call them again and let them know the steps that worked for me. Good luck!

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

mth2149 — Sun, 09 Feb 2020 18:54:44 GMT

I had the same problem. I uninstalled the program, it will save all of your returns and your state program. Then reinstall the software and update again. This time when I hit "send", it transmitted without a hitch. Worked for me!

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

aesa10 — Sun, 09 Feb 2020 20:05:54 GMT

I have used TurboTax for over 12 years with no issues. I completed my taxes, paid for my e-file and get this Update error when trying to e-file.

I followed the instructions to the letter on this link https://ttlc.intuit.com/community/bugs-and-error-messages/help/there-is-an-update-available-message-when-attempting-to-e-file/00/25700

After reinstall, my TurbTax Deluxe installed as TurboTax BASIC and wanted me to pay for my State form,

I tried installing on a different computer with the exact same results on initial install and reinstall that I got on original computer. This is completely unacceptable. What are you going to do to remedy this situation? If you aren't going to fix it, I want a refund for the software and my e-file fees, and I will use a different software product.

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

aesa10 — Sun, 09 Feb 2020 21:42:50 GMT

@KatrinaLO

Followup to earlier post....

I even tried e-filling Fed only without the MO State and still get the "You need an update" error.

I have tried your recommended solution several times, it doesn't work.

Get a patch pushed out to fix this or you are likely to lose a great number of long time customers.

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

audiogeek1 — Sun, 09 Feb 2020 22:38:40 GMT

I am having the same issue. I have reinstalled, updated and nothing. This is pretty annoying.

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

Anonymous — Sun, 09 Feb 2020 22:42:27 GMT

what state? all the forms necessary might not be available preventing e-file. reinstalling, etc won't work in this case. did you review return to see if all forms are ready?

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

Ba8 — Sun, 09 Feb 2020 23:11:49 GMT

Same issue. Is this going to be fixed?

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

DoninGA — Sun, 09 Feb 2020 23:13:08 GMT

@Ba8 wrote:

Same issue. Is this going to be fixed?

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

DoninGA — Sun, 09 Feb 2020 23:13:48 GMT

@audiogeek1 wrote:

I am having the same issue. I have reinstalled, updated and nothing. This is pretty annoying.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Re: My efile failed. needed an update, updated. Still fails. Still needs update, but no update.

DoninGA — Sun, 09 Feb 2020 23:14:40 GMT

@SJJS wrote:

I am having the same problem e-filing my Mass. state return.

"Your transmission didn't go through...validation failed...there is an update...select check for updates [checked by there his no update]...Looks like we've had a technical hiccup...try again, if that doesn't work file by mail..."

but I paid to e-file. Called support 2 days ago and their solution was to try again in a couple of hours. Still doesn't work 2 days later.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489