topic Re: live help in Get your taxes done using TurboTax

live help

jooeciic — Mon, 09 Mar 2026 11:27:31 GMT

I signed up for live help for ~$65 last month and spoke to an expert twice; now, in April, I can't access it anymore. the "Live Tax Advice" button sends me to the solicitation half-page with the offer to purchase it again for $119 or $199. I see no record in my account of having signed up for it already... what's the deal?

Re: live help

MoniqueLO_ — Sat, 09 Apr 2022 00:19:19 GMT

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@jooeciic

Re: live help

jooeciic — Mon, 11 Apr 2022 11:57:10 GMT

I called customer support and the tech was able to resolve the problem.

Re: live help

Ebony A — Mon, 11 Apr 2022 14:51:02 GMT

Good to hear that you were able to get assistance with resolving your issues - thank you for the update.