topic Re: Being charged without confirmation in Get your taxes done using TurboTax

Being charged without confirmation

Zanghi — Mon, 09 Mar 2026 11:46:03 GMT

How in this day in age does TT not give an amount or confirmation page before charging people for their services? An actual visual of what you are paying for before confirming payment? I definitely payed for a bunch of stuff I did not want nor did I click on any extra services much less sign off or agree to any services.

TT asked how I was going to pay, CC, put my information in then boom. Charged. No, here's your fees, services, amount, nothing. With so many other services not TT is so outdated and has zero UX designers.

Re: Being charged without confirmation

MichelleLO — Wed, 06 Apr 2022 15:34:24 GMT

If you feel you were charged incorrectly, please reach out to TurboTax Customer Support to have someone review the fees with you. To get you to the right person, use the keywords billing issues.

What is the TurboTax phone number?

Re: Being charged without confirmation

Zanghi — Wed, 06 Apr 2022 19:55:38 GMT

Even if I was an do get a refund, why is there no overview of charges before the payment? That I'm itself is suspicious..