topic Re: E File in Get your taxes done using TurboTax

E File

WillieH — Mon, 09 Mar 2026 06:44:17 GMT

My e file was rejected because the AGI number from my 2020 taxes was wrong. I took the number off of my copy of last years taxes and got a transcript of my 2020 taxes from the IRS.....all of the numbers are the same. Is there an alternative method of proving who I am to the IRS which will allow me to e-file. Tried to go through the IRS phone maze, but that is impossible to follow and there are no live people available to talk too

Re: E File

MoniqueLO_ — Tue, 29 Mar 2022 18:26:57 GMT

Please see this Help Article for information regarding your AGI.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@WillieH

Re: E File

WillieH — Fri, 01 Apr 2022 11:33:30 GMT

This answer did not help

Re: E File

DoninGA — Fri, 01 Apr 2022 11:37:03 GMT

@WillieH wrote:

This answer did not help

There is a possibility that the IRS does not have your 2020 AGI in their database.

Enter a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again.

Re: E File

WillieH — Fri, 01 Apr 2022 11:57:18 GMT

I requested a transcript and the transcript has the correct amount. Is it possible that they have the number in the transcript, but not in the data base?

Re: E File

DoninGA — Fri, 01 Apr 2022 12:18:05 GMT

@WillieH wrote:

I requested a transcript and the transcript has the correct amount. Is it possible that they have the number in the transcript, but not in the data base?

Yes, it is very possible. Depends on when the 2020 tax return was processed by the IRS. If processed late in 2021 or early 2022 the AGI will not be in the database.

Re: E File

WillieH — Fri, 01 Apr 2022 12:55:59 GMT

Return was filed in March of 2020 and check cleared in April of 2020

Re: E File

CarissaM — Fri, 01 Apr 2022 22:19:15 GMT

It would be best to follow the instructions here to contact the IRS. @WillieH