topic Cannot add new numbers in Get your taxes done using TurboTax

Cannot add new numbers

Lee4775 — Mon, 09 Mar 2026 06:34:04 GMT

I cannot get my turbo tax to allow me to add the information from my W-2 or any of the other forms. What do I need to do?

Re: Cannot add new numbers

GeorgeM777 — Thu, 31 Mar 2022 20:54:17 GMT

Try signing out of your TurboTax account and then clear cache and cookies. When signing back in, make sure to run any new updates. Also, what type of computer are you using, i.e. PC, tablet, MacBook Pro, etc. Also, if you are using a Windows based operating system, what version of operating system are you using?

@Lee4775

Re: Cannot add new numbers

cheerio1278 — Thu, 31 Mar 2022 21:10:54 GMT

If you purchased a disk copy of Turbotax, be sure you entered the license code , printed on the sleeve of the disk. It may require you to enter the code more than once.