Efile Rejections

PaulK19 — Mon, 09 Mar 2026 06:39:08 GMT

When attempting to efile I was asked for my previous year’s AGI to authenticate my identity. Since I have filed a 1040-X that affected my AGI I submitted the newer, correct AGI, thinking that 10 after 10 months the IRS would have updated my return. Notably, I was never asked for the PIN I created last year. The submission was rejected

I went through the process of registering for ID.ME so that I could see transcripts directly from the IRS. Unsurprisingly, they still had the original AGI. I resubmitted using the number they have and it was rejected again (twice).

I have been unable to contact a human at TurboTax. I would like to do so since 1. they could probably fix the problem easily, 2. the problem lies , at least to some extent, with their submission process and 3. I paid for an efile and I want it.

ANY THOUGHTS.?

Re: Efile Rejections

DoninGA — Wed, 30 Mar 2022 18:02:35 GMT

There is a possibility that the IRS does not have your 2020 AGI in their database

Enter a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again.

Re: Efile Rejections

DanP0428 — Wed, 30 Mar 2022 18:06:57 GMT

The AGI never gets updated in the database. When you amend, it sets back to zero. @DoninGA gave you the correct answer. You need to use 0 for previous AGI.

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Efile Rejections

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Re: Efile Rejections