topic If you are using Windows 10 and some buttons don't work o... in Get your taxes done using TurboTax

Continue button does not work on the let complete your purchase online page

ptrgrn1 — Sat, 01 Jun 2019 18:58:51 GMT

When attempting to purchase additional state:

Select "Finish My State Tax with TurboTax"

Box "Let's Complete Your Purchase Online"

Continue button unresponsive

Having trouble leads to option to purchase by phone -- but only open Monday to Friday -- but people who work and pay taxes do their taxes on weekends -- not very helpful "we can help you here" option.....

If you are using Windows 10 and some buttons don't work o...

TeresaM — Sat, 01 Jun 2019 18:58:52 GMT

If you are using Windows 10 and some buttons don't work or fields won't accept entry, this TurboTax FAQ has step-by-step instructions to help.

https://ttlc.intuit.com/replies/6549824

Re: Continue button does not work on the let complete your purchase online page

Anonymous — Fri, 07 Feb 2020 03:56:43 GMT

This happens when there is a non-alpha-numeric character in your name or addresses.

Remove all non-alpha-numeric characters and the continue button will light up for you.

For example:

Jon Ezra Jr. should be changed to Jon Ezra Jr (removing the . after Jr)

Mical F. Lior should be changed to Mical F Lior (removing the . after the middle initial).

Also, remove the # in apartment numbers and 's in names.

121 Turbo Drive Apt. # 21 should be written as -121 Turbo Drive Apt 21

De'Angelo Jesus should be written as DeAngelo Jesus for the continue button to work.

Please respond to let me know if this helps.

Re: Continue button does not work on the let complete your purchase online page

bktwist — Fri, 07 Feb 2020 04:00:54 GMT

I had to try a different browser... Logged into new browser & went to turbotax. It picked up where I left off 🙂😊

Re: Continue button does not work on the let complete your purchase online page

Anonymous — Mon, 10 Feb 2020 03:27:10 GMT

Glad to hear that worked for you. Though browsers are causes of a lot of issues while using TurboTax online, the answer I gave above is usually the reason why the continue button doesn't light up.

The best browser with TurboTax is Chrome. You will also have to clear your Cache and Cookies periodically to keep the browser functioning properly.

Re: Continue button does not work on the let complete your purchase online page

qurios — Fri, 06 Mar 2020 15:23:57 GMT

03/06/2020 - Still a problem. Hopw do I get past this?

Re: Continue button does not work on the let complete your purchase online page

CassLO — Fri, 06 Mar 2020 19:27:35 GMT

@qurios If you are using the Online version, try clearing your cache and cookies. Then reboot and log back in.

If your are using the download version, please try uninstalling and reinstalling the program.

Re: Continue button does not work on the let complete your purchase online page

Anonymous — Sun, 08 Mar 2020 04:04:09 GMT

That is usually an issue with the desktop version. It is mainly due to non-alpha numeric characters in the name or address.

Re: Continue button does not work on the let complete your purchase online page

Anonymous — Sun, 08 Mar 2020 04:05:53 GMT

That is usually an issue with the desktop version. It is mainly due to non-alpha numeric characters in the name or address. The button will light up if you remove the ' #, or periods. in the names or addresses.

Re: Continue button does not work on the let complete your purchase online page

kgeske — Sun, 14 Mar 2021 19:56:34 GMT

This did not work for me. There are no special characters in my name or address. I am on windows 10 using the downloaded version. How do I get this done? This is so annoying. What am I paying for?

Re: Continue button does not work on the let complete your purchase online page

DanielV01 — Sun, 14 Mar 2021 20:35:56 GMT

By special characters, even a period that is used for an abbreviation must be deleted. Instead of 100 Main St., you need to type in 100 Main St (no period).

Re: Continue button does not work on the let complete your purchase online page

Debugger — Tue, 30 Mar 2021 03:43:24 GMT

Turbo Tax seems to have a problem with newer versions of Windows 10. Try changing the display scaling from the default 125% to 100%. To do this go to Settings in the Start Menu and click on the Display settings. Scroll down to "Scale and Layout" and change the size of text, apps, and other items from 125% to 100%. This should fix the problem. When you are done you can change the scaling back to 125%. I had to use the same fix on the "Activation" screen for my version of Turbo Tax. Hopefully Intuit will fix the problem soon.

Re: Continue button does not work on the let complete your purchase online page

MoniqueLO_ — Tue, 30 Mar 2021 16:16:27 GMT

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache then try logging out and back in to TurboTax. You may also want to try a different browser.

Please see below for information on how to delete your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

@kgeske

Re: If you are using Windows 10 and some buttons don't work o...

DSOVa — Sun, 02 May 2021 14:13:53 GMT

There is no FAQ at that address. It's moved, and there's no link.

Re: If you are using Windows 10 and some buttons don't work o...

KathrynG3 — Mon, 03 May 2021 19:30:22 GMT

Here is another article with other troubleshooting tips for your future reference: Troubleshoot blank screens, missing buttons, or missing images.

Other suggestions:

Verify the browser is up to date and your device meets minimum system requirements.
Update the program itself:
- For TurboTax Online, close out of the program completely and close the browser window in TurboTax Online. Re-open using Chrome in an incognito browser on a Windows 10 PC and/or see: How to clear your cache.
- For TurboTax CD/Download, make sure to check for updates. For more information, see:
  - How do I update my TurboTax CD/Download software program?
  - Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@DSOVa

Re: Continue button does not work on the let complete your purchase online page

Ribdude — Wed, 05 May 2021 01:47:20 GMT

Thanks much, worked for me.

TurboTax - please fix this. This was originally posted in March and is still not fixed. Thanks

Re: Continue button does not work on the let complete your purchase online page

Anonymous — Thu, 06 May 2021 04:00:12 GMT

You need to reset your computer layout setting to the recommended. The size of your text, apps, and other items is too large. When it is too large, it prohibits the items on the software from displaying. This is why you cannot see the Continue button. To fix this:

1. Right-click on your desktop and go to display settings.

2. Scroll down to Scale and Layout and make sure it is set to the Recommended (possibly 100%) on your computer

3. Have your display resolution at the recommended as well.

If you need further assistance, reach out to TurboTax on Chat or phone them at [phone number removed].

Make it a Great Day!

Re: Continue button does not work on the let complete your purchase online page

kdub2 — Mon, 23 Aug 2021 21:47:50 GMT

Wow. Just wow.
I was able to FINALLY transmit my returns.

To get past the Continue button to enter my CC number, I had to toggle the resolution from 800x600 through 1280x720. Keep the app open the whole time.

Each time you toggle, the display will be more complete. You won't be able to see what you enter until you toggle the resolution again. Sadly, it's a constant toggle to get complete screens and displays.

TurboTax there is NO EXCUSE for such shoddy software. Especially since it's been fine the past 20 years.

Let me guess - you let all of your developers go and thought you had the 'skill set' on hand to develop the latest version to be Win10 compatible. Well, you lost BIG TIME on that gamble. And I'm guessing a whole bunch of customers.

Re: Continue button does not work on the let complete your purchase online page

plist — Thu, 27 Jan 2022 23:10:16 GMT

This worked for me. What a pain in the a$$! I had to toggle the resolution dozens of times hoping the info I entered was correct because as you said I couldn't see the info until I toggled the resolution back again.

This problem as persisted for a couple of years now and Turbo tax still hasn't fixed the bug. I have been reading multiple threads on the support sites and they always suggest the bulls$$t response of clear your browser cache or try a different browser, which is ridiculous! I am not using the online version.

THIS IS THE LAST YEAR I WILL BE USING TURBO TAX!

Re: Continue button does not work on the let complete your purchase online page

rbdorsett — Wed, 02 Mar 2022 18:23:10 GMT

As per previous complaints in this message board, the Continue button doesn't work when I try to complete purchase of state (Colorado) efile. I'm using Windows 10, TurboTax desktop version (Deluxe). I've removed all non-alphanumerics. I've updated the TurboTax software. I've cleared all cookies (just in case, but I can't see how that affects the desktop version anyway). I've double-checked my payment information. Nothing works. This is becoming really aggravating. PLEASE FIX.