topic Re: validation ffailed, cannot efile in Get your taxes done using TurboTax

When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

Introibo2009 — Wed, 12 Feb 2020 00:19:24 GMT

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for ...

HeatherPLO — Wed, 12 Feb 2020 00:36:46 GMT

Please see the FAQ for assistance:https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/1116299

We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. On the above FAQ there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for ...

caseyb — Wed, 12 Feb 2020 02:30:32 GMT

I'm having the same issue on my mac . Is there a solution you can provide for mac users?

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for ...

BrandiLO — Wed, 12 Feb 2020 03:09:44 GMT

You can attempt to follow the steps at this link: https://ttlc.intuit.com/community/bugs-and-error-messages/help/there-is-an-update-available-message-when-attempting-to-e-file/00/25700 . If the issue persists, please click here to get in contact with customer care.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for ...

danny19 — Sat, 15 Feb 2020 20:25:08 GMT

I'm having this issue for a Mac when filing for California for the 2019 Home and Business edition

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

jk47196 — Sun, 16 Feb 2020 02:59:51 GMT

I'm having this issue on the Mac (Deluxe Version) with Wisconsin as my state.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

asriggs1987 — Sun, 16 Feb 2020 16:29:49 GMT

Same issue on my Mac with TurboTax Premier and filing Federal + Arizona.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

DonBronBronito — Sun, 16 Feb 2020 22:49:22 GMT

Same issue with Turbotax Premier and Delaware state on a Mac.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

rsacker — Sun, 16 Feb 2020 22:31:01 GMT

Same issue with TurboTax Deluxe and California, on a Mac.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

MacTax — Mon, 17 Feb 2020 01:58:46 GMT

Same issue on a Mac personal and business edition

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

guoxiong — Mon, 17 Feb 2020 07:57:48 GMT

I'm having the same problem in Oregon, using TurboTax Deluxe for Mac

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

jmcate23 — Mon, 17 Feb 2020 15:03:43 GMT

I have same issue with TTax Premier and state IL & mac. All updates done. Mac OS updates done. Also re-installed & rebooted multiple times. I filed 1 set fine over a week ago, then had this start for my additional e-file submissions 2/15/20 - 2/16 & 2/17.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

rsacker — Mon, 17 Feb 2020 20:29:55 GMT

I just checked for updates again (about noon PT, 2/17/20) and saw there was a new one available. After installing it, I was able to e-file both federal and state with no problems.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

DonBronBronito — Tue, 18 Feb 2020 00:14:39 GMT

Can you post what version you're on or the about page so we can compare. I didn't have an update available as of 7PM EST 2/17/20. Running mac.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for ...

TerukoL — Tue, 18 Feb 2020 01:39:17 GMT

TurboTax for Mac automatically adds the current tax form updates whenever you select Check for Updates from the TurboTax menu. This creates the illusion that updates are available even if you're on the latest release.

If you want to make sure you're up-to-date, quit and reopen TurboTax. If you're not on the latest release, the program will automatically download it.

If that doesn't work, you can force a download of the most recent update. This applies to the TurboTax for Mac CD/Download and for the TurboTax 2015 app available in iTunes.

Open TurboTax and select the TurboTax menu.
On your keyboard, hold down the Option key.
This will change the Check for Updates menu option to Download Latest Updates...
Selecting this option will force the most recent update for TurboTax to download and install.

Please click Why does TurboTax for Mac keep saying there are updates when I check for updates? to learn more.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for ...

guoxiong — Tue, 18 Feb 2020 03:06:39 GMT

I had to do the forced download method.

When I did the standard Check for Updates, it would say the software was up to date.

Once the software was downloaded and installed I was able to e-file both Federal and state returns.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for ...

BrandiLO — Tue, 18 Feb 2020 03:49:42 GMT

The link for forced updates is: https://ttlc.intuit.com/community/updating/help/troubleshoot-turbotax-for-mac-updating-issues/00/25547

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for ...

Don M in Pahrump — Tue, 18 Feb 2020 18:54:44 GMT

I still have this problem on my Mac as well (Feb 17 through ??). Steps that didn't help: checked for updates, opt-loaded updates ("Up to date"), uninstalled and reinstalled according to Intuit's directions, got on the phone with Intuit Support (no new suggestions), tried and retried repeatedly.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

jk47196 — Wed, 19 Feb 2020 03:06:38 GMT

We're the same except for the state. I tried everything again tonight with no luck. Application 2019.r14.032.

Re: When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

jk47196 — Wed, 19 Feb 2020 03:34:31 GMT

@DonBronBronito the shut down computer, shut down router, shut down modem, and turn back on in reverse order worked for me.