topic Missing Entire refund in Get your taxes done using TurboTax

Missing Entire refund

GTLBROSKI — Mon, 09 Mar 2026 07:16:31 GMT

Today I received a deposit from tpg products sbtpg llc. After further research it seems that they were bought by GreenDot. Which no offense I strongly dislike the way they do business. But why is it that I am missing over 1,700?? I get TurboTax doesn’t process the payments but didn’t y’all do your due diligence? People are in need of their funds and you redirect us to a site that honestly was made using GoDaddy…. Lack of respect for y’all for dropping the ball. I will attempt to obtain my funds but shame on y’all for having put innocent people who trusted the brand in this situation. I know it wasn’t TurboTax but you guys have failed us on your end.

Re: Missing Entire refund

Vanessa A — Wed, 23 Mar 2022 20:49:16 GMT

The issue is not really with TPG, they simply disburse what the IRS sends them after they deduct the fees for TurboTax ONLY when someone chose to have their fees paid through their refund. Also, it is not a calculation issue. It is more of an issue with taxpayers entries and/or records not matching what the IRS has on file. You should receive a letter from the IRS telling you why your refund amount was changed. The most common reasons so far this season are:

You did not enter that you received the stimulus payment in TurboTax, so your return said you were getting the money back, but the IRS caught it and said, no, you already received it.
- If you look at line 30 of your 1040 and it shows an amount there, and you already received the $1,400 per person last year when they sent out the stimulus payments, this is likely the reason.
- If you do not remember getting the stimulus payments you can go back through your back records to double check. Many people either didn't realize they did receive it or they forgot, but end up seeing it when they go back through their records.
- The Recovery Rebate is ONLY for those who did not get the Third Stimulus Payment.
You did not report the full amount of your Advanced Payments for the Child Tax Credit that you already received. Again, the IRS will catch this and make the changes to your return.
- This would show on line 28 of your return. If you have 2 kids and you see $6,000 on line 28 then the IRS records show that you already received $3,000 in Advanced Child Tax Payments, but you entered that you did not receive any.
- Again, if you do not remember getting these payments you can go back through your bank records from July-December.

A couple other reasons include

You owed back taxes, child support, student loans or something else that caused your refund to be Offset to pay some of the past due debt. You should have received a letter if this was the case.
Something was not reported correctly on your return and the IRS recalculated your return causing you not to have a refund. This could include things such as missing income or inaccurately reported income (ex. you entered $5,500 for your W2 box 1 instead of $15,500)

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced.

Re: Missing Entire refund

GTLBROSKI — Wed, 23 Mar 2022 21:12:06 GMT

Vanessa, don’t give me that B.S. and send me something y’all copy and paste off your notes to send to everyone. Clearly there is an issue with the payment processing. I don’t make errors and it’s very rare if I do make a mistake so we can leave that out. Like I mentioned I know y’all don’t process the payments… however, the company yall hired to process those payments for us are getting ripped off not only by yours/their fees but now with my time. I have confirmed that my entire refund was received and sent to them. But they are holding funds…. Why are they holding my funds? I have no idea but I am not surprised given the company y’all chose to process our payment for our taxes using your site is like the #1 bank for fraud. I am upset because it seems that TurboTax went with the cheapest contract. Now I gotta dig for my refund.