topic Re: How many of you were charged for upgraded services when you thought it would be free and free... in Get your taxes done using TurboTax

How many of you were charged for upgraded services when you thought it would be free and free andfree free free????

scottsmith20 — Mon, 09 Mar 2026 05:37:27 GMT

Several times I selected free services and I have done this for many years. somehow, I clicked apparently 1 thing that caused me to incur not 1 but 2 -39.00 dollar fees for my FREE service

Re: How many of you were charged for upgraded services when you thought it would be free and free...

MoniqueLO_ — Mon, 21 Feb 2022 16:41:24 GMT

TurboTax Free Edition is free as long as it is a simple return that files a 1040 with no additional schedules or upgrades. Please see Why am I being charged for TurboTax Free Edition? for more information and instructions on how to remove unwanted charges or add-ons.

@scottsmith20

Re: How many of you were charged for upgraded services when you thought it would be free and free...

scottsmith20 — Wed, 23 Mar 2022 07:40:55 GMT

your reply is not satisfactory , you are misleading and you should be ashamed.

I want my $78.00 back !!!

Re: How many of you were charged for upgraded services when you thought it would be free and free...

MoniqueLO_ — Wed, 23 Mar 2022 18:01:38 GMT

We do not have access to your account in this public forum. Please feel free to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.

@scottsmith20