topic Re: Nothing will load in the PC program in Get your taxes done using TurboTax

Nothing will load in the PC program

chutt1 — Mon, 09 Mar 2026 07:51:18 GMT

I'm using a TurboTax Premier license, installed program. I can pull up the "Let me choose what to work on", but anything I click on just turns a blank screen.

Switching to "Forms" results in a crash.

Re: Nothing will load in the PC program

EbonyA — Wed, 16 Mar 2022 20:28:55 GMT

Please review this resource; if your issue persists after the fact, reply here and we will further assist.

Re: Nothing will load in the PC program

chutt1 — Wed, 16 Mar 2022 20:31:17 GMT

TurboTax 2021 For desktop - software is already fully updated.

Re: Nothing will load in the PC program

MichelleLO — Wed, 16 Mar 2022 21:29:55 GMT

Which operating system are you using?

You can also reach out to Customer Support for assistance with this issue.

What is the TurboTax phone number?

Re: Nothing will load in the PC program

chutt1 — Wed, 16 Mar 2022 22:18:31 GMT

64 bit windows 10 enterprise

Re: Nothing will load in the PC program

SForrestLO — Wed, 16 Mar 2022 23:39:04 GMT

Please see this Turbo Tax help article for assistance.

Nothing happens when I insert the CD on Windows 10.

Re: Nothing will load in the PC program

chutt1 — Thu, 17 Mar 2022 00:15:16 GMT

The program is already installed, I get white screens when I click on anything specific to fill out - "Property Taxes" in deductions, for example

Re: Nothing will load in the PC program

SForrestLO — Thu, 17 Mar 2022 20:12:33 GMT

If you've already tried updating the software, you can reach out to support.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)
You can try to update manually, scroll down the article for those steps.

This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: Nothing will load in the PC program

chutt1 — Thu, 17 Mar 2022 21:50:32 GMT

Thanks. Downloaded, ran patch, restarted - still the same problem.

Re: Nothing will load in the PC program

AkinaLO — Fri, 18 Mar 2022 15:34:06 GMT

If you are having issues, please reach out to customer support through the link below if you need more assistance.

What is the TurboTax phone number? - Intuit