topic TurboTax not working in Get your taxes done using TurboTax

TurboTax not working

rickmuelver — Mon, 09 Mar 2026 07:47:37 GMT

TurboTax 2021 is not working like it has in years past. It is not able to load my history or download my W-2 info. Is anyone else experiencing these issues?

Re: TurboTax not working

HeatherPLO — Thu, 17 Mar 2022 17:23:38 GMT

Try the following steps to see if this will clear any lag:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

Re: TurboTax not working

rickmuelver — Sun, 20 Mar 2022 12:41:24 GMT

I am using the download version of TurboTax 2021, so the issues I am seeing are not browser or cache related.

Re: TurboTax not working

MoniqueLO_ — Sun, 20 Mar 2022 14:24:26 GMT

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@rickmuelver

Re: TurboTax not working

Brighton1959 — Tue, 29 Mar 2022 01:47:28 GMT

I am trying to fiinish this tax return and get it filed but the verifaction codes are expiring before I can transmit them from email

Re: TurboTax not working

EbonyA — Tue, 29 Mar 2022 14:22:17 GMT

Are they seemingly delayed as far as being sent to your email? or are you receiving them upon request however they are expiring quickly? in the interim you may review this resource @Brighton1959.

Re: TurboTax not working

Jesus112 — Sun, 15 May 2022 08:51:05 GMT

Why TurboTax not working .

Where is my tax return refund

Re: TurboTax not working

xmasbaby0 — Sun, 15 May 2022 11:23:39 GMT

@Jesus112 What is "not working?" What are you trying to do? You asked where your refund is. If you already filed your return what are you now trying to do in the tax software? TurboTax does not get any information after your return has been filed.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

Re: TurboTax not working

MargoNord — Sat, 15 Apr 2023 16:09:13 GMT

Am having same problem. How do I get my money back?

Re: TurboTax not working

MargoNord — Sat, 15 Apr 2023 16:12:22 GMT

Tried all that several times! Results are same! Even paid for online upgrade to TurboTax Premier and still could not access brokerage account, etc.