topic Error on Turbo Tax in Get your taxes done using TurboTax

Error on Turbo Tax

QuickQuilts76 — Mon, 09 Mar 2026 07:52:07 GMT

I can't file my taxes electronically, as they keep telling me that my AGI on my 2020 taxes is incorrect! However, it is not! It won't let me fix it in any way! Please help!

Re: Error on Turbo Tax

xmasbaby0 — Wed, 16 Mar 2022 16:32:39 GMT

If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

Re: Error on Turbo Tax

QuickQuilts76 — Wed, 16 Mar 2022 16:35:25 GMT

I can send in my taxes instead of filing electronically, but Turbo Tax has already taken my $25 fee for filing electronically with the State of Oregon. Are you going to reimburse me this fee, if I have to send in by mail??

Re: Error on Turbo Tax

xmasbaby0 — Wed, 16 Mar 2022 16:36:46 GMT

@QuickQuilts76

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: Error on Turbo Tax

QuickQuilts76 — Sat, 19 Mar 2022 15:16:45 GMT

I was never able to fix my Turbo Tax in order to file E-File, and ultimately, had to print & send by mail! Therefore, I did not owe the $25 that you already had my charge card information, so I have asked my credit card company to dispute the charge!

I have used Turbo Tax for over 20 years, and I sincerely hope by next year, you have things straightened out!

Re: Error on Turbo Tax

xmasbaby0 — Sat, 19 Mar 2022 15:21:00 GMT

@QuickQuilts76

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number