topic Rejected AGI or self-select PIN in Get your taxes done using TurboTax

Rejected AGI or self-select PIN

kms12795 — Mon, 09 Mar 2026 08:00:04 GMT

I've had to file by mail for the last three years because I keep getting rejected for an incorrect PIN. I've seen other posts saying I can use either the AGI or self-select PIN, but Turbotax won't let me file without entering a PIN, even with the correct AGI. Since I filed via mail last year, I don't even have a self-select pin. Is there a way to break this cycle, so I can finally file electronically?

Re: Rejected AGI or self-select PIN

EbonyL122824 — Tue, 15 Mar 2022 01:36:41 GMT

You can try entering 0 for last year's AGI as stated in this link here. See this link here on how to find last year's AGI, if you need it.

Re: Rejected AGI or self-select PIN

kms12795 — Tue, 15 Mar 2022 01:46:14 GMT

I have last year's AGI from TurboTax, so I don't think it's that. It must be the pin, which it won't let me submit my taxes without.

Re: Rejected AGI or self-select PIN

MichelleLO — Tue, 15 Mar 2022 14:59:31 GMT

Since you filed by mail, the AGI might not yet be in the IRS's system yet, and therefore, you can try to enter 0 if your actual AGI doesn't work.

You can choose a new self-select pin each year as well, it does not have to be the one from a previous year. For more information, please see What is the difference between the five-digit Self-Select PIN I created last year and my Self-Select PIN this year? for more information.