topic Error Message when filing, "cannot file one or more formsets" in Get your taxes done using TurboTax

Error Message when filing, "cannot file one or more formsets"

Ajorlikoff — Mon, 09 Mar 2026 08:02:56 GMT

This is such a frustrating error! All of my information is correct, I already paid, and I spent an hour and half with customer service with no fixes other than "wait 24 hours." I even tried submitting my federal taxes without the state and it gave me a different error message. This is seriously not acceptable. I have been a customer for 8 years and this will probably be the last one, especially when Turbotax happily charged me $90, which worked no problem. Is anyone else encountering this issue? Any known fixes?

Re: Error Message when filing, "cannot file one or more formsets"

MoniqueLO_ — Mon, 14 Mar 2022 18:26:27 GMT

Can you please let us know which state you are receiving this error with?

@Ajorlikoff

Re: Error Message when filing, "cannot file one or more formsets"

Ajorlikoff — Mon, 14 Mar 2022 18:57:19 GMT

Virginia

Re: Error Message when filing, "cannot file one or more formsets"

Ajorlikoff — Mon, 14 Mar 2022 19:12:15 GMT

@MoniqueLO_

I even tried to select filing by mail just to see if what would happen and I even get an error message on that and it won't even let me download or print my returns. Something is not working for sure!

Re: Error Message when filing, "cannot file one or more formsets"

MichelleLO — Mon, 14 Mar 2022 20:39:31 GMT

Can you try to delete your state return and then add it back in to see if this resolves the issue?

How do I clear my state return in the TurboTax for Windows software?

Re: Error Message when filing, "cannot file one or more formsets"

Ajorlikoff — Mon, 14 Mar 2022 20:55:42 GMT

@MichelleLO

I did that and it did not work. I even tried to file the federal returns without the state at all and it still didn't work.

Re: Error Message when filing, "cannot file one or more formsets"

MichelleLO — Mon, 14 Mar 2022 21:07:10 GMT

We would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

@Ajorlikoff

Re: Error Message when filing, "cannot file one or more formsets"

Ajorlikoff — Tue, 15 Mar 2022 15:25:07 GMT

@MichelleLO

It won't even let me do that. It gives me an error message after I click share with an agent. It states

"Sorry, there was an error while trying to save your tax file."

I can't even clear and start over because I already paid!

Re: Error Message when filing, "cannot file one or more formsets"

Ajorlikoff — Tue, 15 Mar 2022 15:31:41 GMT

@MichelleLO

I even tried to file by mail and it won't even let me download my returns so I can print and send. I'm in serious need of some expert help.

Re: Error Message when filing, "cannot file one or more formsets"

MichelleLO — Tue, 15 Mar 2022 17:08:55 GMT

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue.

What is the TurboTax phone number?