topic Sometimes when your browser autofills the phone number, i... in Get your taxes done using TurboTax

Trying to pay for turbo tax it is saying invalid phone number not true when i edit addresses and clear number and put it in and try again still says invalid number

stanandsarahfost — Sat, 01 Jun 2019 18:47:33 GMT

Renee11 — Sat, 01 Jun 2019 18:47:34 GMT

Sometimes when your browser autofills the phone number, it enters it in an incorrect format and you see the error "Invalid phone number".

Solution:

Delete all numbers in the phone number field and re-type it by hand (instead of allowing browser to auto populate it).
You will notice that when you type it by hand it will automatically be formatted correctly.
Then, hit your "tab" key and you should see the "Invalid phone number" error disappear.

HelenaC — Sat, 01 Jun 2019 18:47:36 GMT

If your phone number is no longer tied to your TurboTax account, see Account Recovery Request for your TurboTax Account.

If you don't have access to the phone or email you setup your account with, then click the "Try something else" link under the entry box