topic I can not get tax tools to open I want to delete all info and start over. Can anyone help? in Get your taxes done using TurboTax

I can not get tax tools to open I want to delete all info and start over. Can anyone help?

pats6x — Mon, 09 Mar 2026 08:08:42 GMT

Re: I can not get tax tools to open I want to delete all info and start over. Can anyone help?

VolvoGirl — Sun, 13 Mar 2022 19:21:17 GMT

If you haven't filed, registered or paid you can try to clear and start over

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

Or if it doesn't let you clear and you haven't paid and filed you could just start a new account. Online is only good for 1 return per account. But you can use the same email address for 5 accounts. How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596

Re: I can not get tax tools to open I want to delete all info and start over. Can anyone help?

VolvoGirl — Sun, 13 Mar 2022 19:24:08 GMT

You might need to be inside your current return or start a return for the side menus to open up. Continue into your return a few screens.

How to find Tools

https://ttlc.intuit.com/community/accessing/help/where-is-the-tools-menu/