topic File Rejected in Get your taxes done using TurboTax

File Rejected

nicky6rose — Mon, 09 Mar 2026 08:10:28 GMT

Federal rejected because it says my AGI is incorrect. Automatically put in by Turbo Tax, and when rechecked, the number is correct.

Re: File Rejected

DoninGA — Sun, 13 Mar 2022 13:54:46 GMT

The IRS may not have your 2020 AGI in their database.

Enter a 0 (zero) for the 2020 AGI and e-file the tax return again.

Re: File Rejected

nicky6rose — Wed, 16 Mar 2022 14:58:05 GMT

The answer to put in zero was right on. Only thing that stumped me was that it was rejected again when I put the zero in for me, but then put zero in for my husband (we file jointly) and all was good. Appreciate this, as trying to contact TurboTax directly somehow got me over to Just Answer which suddenly I was being charged $51 to my PayPal account. Come to find out, Just Answer isn't associated with PayPal in any way. They were good enough to reverse the charges, but there should be a better way to contact TurboTax for questions about the program itself.

Re: File Rejected

MoniqueLO_ — Wed, 16 Mar 2022 17:33:40 GMT

We are glad that you were able to resolve this issue. Thank you so much for the update!

Please feel free to contact Customer Support if you need assistance in the future.

@nicky6rose