topic Trying to get my taxes done in Get your taxes done using TurboTax

Trying to get my taxes done

karstn — Mon, 09 Mar 2026 08:11:19 GMT

Hi, so I haven't had any issues with filing my taxes this year except for one thing. At the very last step when filing, I always choose the free edition, but this time it wouldn't let me, saying I had no option but to purchase the max edition because of the recovery rebate credit. When clicking on the payment option it also says that I cannot pay the fee with the tax refund that I am receiving. I am not sure what is exactly happening, and I would like to understand.

Thank you,

Nichi

Re: Trying to get my taxes done

ee-ea — Sun, 13 Mar 2022 03:53:32 GMT

See this info

https://turbotax.intuit.com/modals/simple-tax-return/

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-refund-processing-service/00/25889

Re: Trying to get my taxes done

DanP0428 — Sun, 13 Mar 2022 04:06:08 GMT

i cannot tell you what is causing this, but you do not have to upgrade to MAX to get the recovery rebate credit and there should be no reason to pay with your refund if you are using the Free edition. This might be some strange computer error. Use a Windows computer and the Chrome browser and clear browsing data for all time before logging on. Is this possibly a Mac computer with old operating system?