topic Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" error message? If so how did you get past it? in Get your taxes done using TurboTax

Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" error message? If so how did you get past it?

sktaby — Mon, 09 Mar 2026 08:18:45 GMT

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" error message? If so how did you get past it?

DanP0428 — Fri, 11 Mar 2022 21:11:28 GMT

There is nothing you can do. The program is having a problem. Sometimes there will be a message to be notified when it is working again. All you can do is wait for the problem to get fixed.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

MichelleLO — Fri, 11 Mar 2022 21:24:00 GMT

Can you please provide additional details about the issue you are experiencing? Where in the program are you and what are you trying to do when you get this message?

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" error message? If so how did you get past it?

jriblings — Sun, 13 Mar 2022 00:35:09 GMT

I've gotten this "snag" message in my federal review. Every time I try to answer any of the 7 questions it wants me to look over it always ends with this message. Just stuck here with no way to get past it. I've cleared caches, tried 3 different browsers on 2 different computers and nothing seems to do the trick.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" error message? If so how did you get past it?

DanP0428 — Sun, 13 Mar 2022 01:04:57 GMT

It is a TurboTax problem and not something you can fix. You just have to wait until TurboTax fixes it.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

LindseyLO — Sun, 13 Mar 2022 14:31:33 GMT

Please click here for more assistance and a work around that may help you with the issue that you are having. If ths does not work please reach out to TurboTax customer support by clicking here.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

yguo89 — Sun, 13 Mar 2022 23:22:48 GMT

This is on the Federal Review page, after I have completely enter all my tax information without anything needs review. On the Federal Review page, it spun there for a long while and eventually just display the message "Hmm, looks like we hit a slight snag in this section". This problem has been here for more than a week now. I have tried clear cache, using different browsers including Chrome and Edge, even different computers. Please resolve this problem ASAP since it's getting closer to file deadline!

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

yguo89 — Sun, 13 Mar 2022 23:24:28 GMT

The answer is on desktop version of the software. I am getting the error on the online version.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

KatrinaLO — Mon, 14 Mar 2022 14:38:07 GMT

If you are using the Online version and clearing cache/cookies, does not help, please try another browser or incognito mode. You can also directly connect to your internet versus using wi-fi. If this doesn't work, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" error message? If so how did you get past it?

pmello — Thu, 08 Feb 2024 23:55:47 GMT

The year is 2024 and I'm still facing the same problem...

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" error message? If so how did you get past it?

Xboxjuan — Fri, 16 Feb 2024 00:27:10 GMT

It took me 5 hours 7 employees and like 9 phone calls to figure this one out. Its a problem with your account and only billing can fix it. Luckly Erica my last live help assistant was able to nail down the issues and get in contact with them. Save yourself my headache and loss of a an afternoon off and just get help from a live agent and tell them it's a problem with billing hopefully you will get Erica.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" error message? If so how did you get past it?

martydeguzman27 — Tue, 20 Feb 2024 04:03:00 GMT

I'm trying to pay the audit defense via credit card and every time I tried this always pops up "Hmm... it looks like we’ve hit a slight snag"

Is this error pops up on you when you pay audit defense as well?

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" error message? If so how did you get past it?

martydeguzman27 — Tue, 20 Feb 2024 04:04:25 GMT

I'm having the same issue when I tried to pay Audit defense using credit card "Hmm... it looks like we’ve hit a slight snag" pops up and won't let me pay it.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

CatinaT1 — Fri, 23 Feb 2024 16:20:03 GMT

Are you still experiencing this problem? You might try turning off your pop-up blocker.

Make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

mrkow86 — Wed, 06 Mar 2024 23:24:58 GMT

Has any else experienced the "

Hmm, looks like we hit a slight snag in this section

Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again or check back in a few minutes."

I'm trying to file a business extension and this popup keeps recuring.

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

halptrin — Thu, 07 Mar 2024 13:11:46 GMT

Keeps having a spinning circle on state Can't move forward or delete state taxes

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

mrkow86 — Thu, 07 Mar 2024 20:22:56 GMT

Exactly. I can't push past this error message and Intuit support is useless

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

CatinaT1 — Fri, 08 Mar 2024 15:52:55 GMT

Where in the program are you getting this error?

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

mrkow86 — Sat, 09 Mar 2024 14:21:59 GMT

Extension for both federal and state

Re: Has anyone else ever experienced the "Hmm, looks like we hit a slight snag in this section" e...

Cynthiad66 — Sun, 10 Mar 2024 18:55:22 GMT

Yes that has happened before. Sounds like your computer may be experiencing a loop. Let's clear your cookies, history and cache' then reboot.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Related Information:

How to clear your cache

@mrkow86