https://ttlc.intuit.com/community/taxes/discussion/possibly-the-worst-customer-support-ever/01/2560298#M917371 <P>I have been using Turbotax for many years and the import process is normally a bit frustrating, but manageable after a few attempts and following some online recommendations for errors.&nbsp; This year is proving to be the worst though.</P><P>&nbsp;</P><P>I am using the desktop version, as I always do.&nbsp; I have already run into new challenges with multiple brokers, which I have been able to solve.&nbsp; Including the fact that the desktop version of TurboTax Premier doesn't support importing Crypto currency CSV files (which are actually on your desktop), yet the Online version does.&nbsp; I can't even begin to describe how dumb I find that...</P><P>&nbsp;</P><P>I tried to call the customer support team, but that was a new level of uselessness.&nbsp; It took over 5 minutes for the person to even understand which version I was using.&nbsp; Kept repeating back to me something different than I would say.&nbsp; Then another 5 minute to explain to him that I was wanting help with importing documents from a broker.&nbsp; After searching his support guide for 5 more minutes, he literally asked me to check that PC is powered on.&nbsp; After I asked him to jump ahead to actually trying to import, he searched for another 5 minutes then said that importing from brokers was available.&nbsp; I hadn't even told him what brokerage I was having an issue with or that I had had success with one of my other brokers.&nbsp; He was just generically trying to tell me that I couldn't import from any broker.&nbsp;</P><P>&nbsp;</P><P>At this point I simply asked to talk to someone else and was told everyone else is busy so they would have to call me back.&nbsp; I was originally going to ask for community help with this, but I will post that request separately as I just felt the need to vent at this point and hope that someone with intuit sees this.</P> Mon, 09 Mar 2026 08:46:54 GMT Denisen 2026-03-09T08:46:54Z https://ttlc.intuit.com/community/taxes/discussion/possibly-the-worst-customer-support-ever/01/2560298#M917371 <P>I have been using Turbotax for many years and the import process is normally a bit frustrating, but manageable after a few attempts and following some online recommendations for errors.&nbsp; This year is proving to be the worst though.</P><P>&nbsp;</P><P>I am using the desktop version, as I always do.&nbsp; I have already run into new challenges with multiple brokers, which I have been able to solve.&nbsp; Including the fact that the desktop version of TurboTax Premier doesn't support importing Crypto currency CSV files (which are actually on your desktop), yet the Online version does.&nbsp; I can't even begin to describe how dumb I find that...</P><P>&nbsp;</P><P>I tried to call the customer support team, but that was a new level of uselessness.&nbsp; It took over 5 minutes for the person to even understand which version I was using.&nbsp; Kept repeating back to me something different than I would say.&nbsp; Then another 5 minute to explain to him that I was wanting help with importing documents from a broker.&nbsp; After searching his support guide for 5 more minutes, he literally asked me to check that PC is powered on.&nbsp; After I asked him to jump ahead to actually trying to import, he searched for another 5 minutes then said that importing from brokers was available.&nbsp; I hadn't even told him what brokerage I was having an issue with or that I had had success with one of my other brokers.&nbsp; He was just generically trying to tell me that I couldn't import from any broker.&nbsp;</P><P>&nbsp;</P><P>At this point I simply asked to talk to someone else and was told everyone else is busy so they would have to call me back.&nbsp; I was originally going to ask for community help with this, but I will post that request separately as I just felt the need to vent at this point and hope that someone with intuit sees this.</P> Mon, 09 Mar 2026 08:46:54 GMT https://ttlc.intuit.com/community/taxes/discussion/possibly-the-worst-customer-support-ever/01/2560298#M917371 Denisen 2026-03-09T08:46:54Z https://ttlc.intuit.com/community/taxes/discussion/re-possibly-the-worst-customer-support-ever/01/2562243#M919537 <P>I am just SO sorry.&nbsp; I will share your post with TurboTax Moderators.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>Meanwhile, you may want to go ahead and ask your question in the Community.&nbsp; Hopefully, someone will be able to help.</P> Wed, 09 Mar 2022 02:58:44 GMT https://ttlc.intuit.com/community/taxes/discussion/re-possibly-the-worst-customer-support-ever/01/2562243#M919537 Kat 2022-03-09T02:58:44Z