https://ttlc.intuit.com/community/taxes/discussion/i-cleared-my-refund-and-started-my-filing-over-so-that-i-could-downgrade-to-turbotax-free-but-i-m/01/2560268#M917328 Mon, 09 Mar 2026 08:46:59 GMT katbatorr 2026-03-09T08:46:59Z https://ttlc.intuit.com/community/taxes/discussion/i-cleared-my-refund-and-started-my-filing-over-so-that-i-could-downgrade-to-turbotax-free-but-i-m/01/2560268#M917328 Mon, 09 Mar 2026 08:46:59 GMT https://ttlc.intuit.com/community/taxes/discussion/i-cleared-my-refund-and-started-my-filing-over-so-that-i-could-downgrade-to-turbotax-free-but-i-m/01/2560268#M917328 katbatorr 2026-03-09T08:46:59Z https://ttlc.intuit.com/community/taxes/discussion/re-i-cleared-my-refund-and-started-my-filing-over-so-that-i-could-downgrade-to-turbotax-free-but-i-m/01/2560290#M917336 <P>See this info</P> <P><A href="https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turbotax-online/00/25591" target="_blank">https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turbotax-online/00/25591</A></P> Tue, 08 Mar 2022 18:34:17 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-cleared-my-refund-and-started-my-filing-over-so-that-i-could-downgrade-to-turbotax-free-but-i-m/01/2560290#M917336 ee-ea 2022-03-08T18:34:17Z https://ttlc.intuit.com/community/taxes/discussion/re-i-cleared-my-refund-and-started-my-filing-over-so-that-i-could-downgrade-to-turbotax-free-but-i-m/01/2561019#M917995 <P>That was not helpful. I've ALREADY cleared and restarted my refund, but my account still says I'm using TurboTax Deluxe. Why isn't this fix working and how can I actually downgrade?</P> Tue, 08 Mar 2022 21:42:04 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-cleared-my-refund-and-started-my-filing-over-so-that-i-could-downgrade-to-turbotax-free-but-i-m/01/2561019#M917995 katbatorr 2022-03-08T21:42:04Z https://ttlc.intuit.com/community/taxes/discussion/re-i-cleared-my-refund-and-started-my-filing-over-so-that-i-could-downgrade-to-turbotax-free-bu/01/2561106#M918458 <P><SPAN style="font-size:14px"><SPAN style="font-family:Arial,Helvetica,sans-serif"><SPAN style="color:black">In addition to what <a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/67557">@ee-ea</a> has stated above, you are able to begin your tax return using TurboTax Free Edition, but if you do not qualify for it or you add on an add-on that requires an upgrade, you will be prompted to upgrade.&nbsp;Please see this </SPAN><A href="https://ttlc.intuit.com/community/choosing-a-product/help/is-turbotax-free-edition-right-for-me/00/26236" target="_blank">link</A><SPAN style="color:black"> for&nbsp;tax situations covered in TurboTax Free Edition.&nbsp;To review your fees, follow the instructions in this link </SPAN><A href="https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353" target="_blank">here</A><SPAN style="color:black">. You can follow the instructions in this link </SPAN><A href="https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051" target="_blank">here</A><SPAN style="color:black"> to remove all unwanted add ons.&nbsp;</SPAN><SPAN style="color:#000000">As long as you&nbsp;<STRONG>haven't submitted payment, deducted the TurboTax fee from your refund, or registered</STRONG>, you can erase your return and start from scratch in TurboTax Online. Follow the directions in this FAQ</SPAN> <A href="https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444" target="_blank">here</A> <SPAN style="color:#000000">to do so. Please use this</SPAN> <A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank">link</A><SPAN style="color:black"> to contact Customer Support if you need further assistance as we are not able to assist with billing issues here in the community.</SPAN></SPAN></SPAN></P> Tue, 08 Mar 2022 21:59:15 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-cleared-my-refund-and-started-my-filing-over-so-that-i-could-downgrade-to-turbotax-free-bu/01/2561106#M918458 EbonyL122824 2022-03-08T21:59:15Z