https://ttlc.intuit.com/community/taxes/discussion/anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-the/01/2559153#M916941 I cannot get a direct answer from TurboTax customer service, but the email looks legit. Seems odd. Mon, 09 Mar 2026 08:48:37 GMT rickbb13 2026-03-09T08:48:37Z https://ttlc.intuit.com/community/taxes/discussion/anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-the/01/2559153#M916941 I cannot get a direct answer from TurboTax customer service, but the email looks legit. Seems odd. Mon, 09 Mar 2026 08:48:37 GMT https://ttlc.intuit.com/community/taxes/discussion/anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-the/01/2559153#M916941 rickbb13 2026-03-09T08:48:37Z https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-th/01/2559699#M917128 <P><SPAN style="font-size:14px"><SPAN style="font-family:Arial,Helvetica,sans-serif">So that we can better assist you, would you mind providing a screenshot of the email you received? Please be sure to black out any personal information before posting the screenshot as Community is a public forum.&nbsp; </SPAN></SPAN></P> Tue, 08 Mar 2022 15:49:38 GMT https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-th/01/2559699#M917128 MichelleLO 2022-03-08T15:49:38Z https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-th/01/2559729#M917141 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_[phone number removed]33_Yahoo Mail.jpg" style="width: 1080px;"><img src="https://ttlc.intuit.com/community/image/serverpage/image-id/27773iD552C47B68FCD587/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20220308-085533_Yahoo Mail.jpg" alt="Screenshot_20220308-085533_Yahoo Mail.jpg" /></span></P><P>&nbsp;</P> Tue, 08 Mar 2022 15:57:06 GMT https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-th/01/2559729#M917141 rickbb13 2022-03-08T15:57:06Z https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-th/01/2560023#M917252 <P><SPAN style="font-size:14px"><SPAN style="font-family:Arial,Helvetica,sans-serif">Thank you for the screenshot. We have confirmed that this is a legitimate email.&nbsp;</SPAN></SPAN></P> Tue, 08 Mar 2022 17:20:19 GMT https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-th/01/2560023#M917252 MichelleLO 2022-03-08T17:20:19Z https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-th/01/2582185#M925595 <P>It has been 3-5 business days per the email and I have yet to receive this refund/nor does my banking institution see anything about it on their end. I was advised by your phone Customer Service representative I would need to wait 30 days from the date I received the email to receive the refund eventhough it states otherwise IN the email. What gives? Please escalate this within my TurboTax account and have it rectified. Thanks!</P> Mon, 14 Mar 2022 15:41:06 GMT https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-th/01/2582185#M925595 rickbb13 2022-03-14T15:41:06Z https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-the/01/2642325#M946821 <P>Yes. This is what I received. They said they made a mistake and didn't put the "discount code" in the discount email...&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_[phone number removed]24_Outlook.jpg" style="width: 1080px;"><img src="https://ttlc.intuit.com/community/image/serverpage/image-id/29476i5A33A4C3A71B123B/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20220401-212724_Outlook.jpg" alt="Screenshot_20220401-212724_Outlook.jpg" /></span></P><P>&nbsp;</P> Sat, 02 Apr 2022 04:28:40 GMT https://ttlc.intuit.com/community/taxes/discussion/re-anyone-else-receive-an-email-about-promotion-codes-being-incorrect-and-having-not-received-the/01/2642325#M946821 ShorttK 2022-04-02T04:28:40Z