topic Re: Entering W-2 in Get your taxes done using TurboTax

Entering W-2

grigonis — Mon, 09 Mar 2026 05:28:30 GMT

I have loaded the software and when I get to the screen and pick enter W-2 info nothing comes up? What do I do?

Re: Entering W-2

JamesG1 — Sun, 20 Feb 2022 19:17:09 GMT

Click MyInfo across the top of the screen to get out of W-2 entry.

Have you completed entering information in MyInfo?

If so, then click on Wages & Income across the top of the screen to try again to enter your W-2.

Re: Entering W-2

grigonis — Mon, 07 Mar 2022 20:54:58 GMT

This did not work. Is my software bad?

Re: Entering W-2

HeatherPLO — Mon, 07 Mar 2022 21:47:02 GMT

@grigonis

We need additional details to be able to assist you further. Do you have a blank screen? Are you getting an error message when trying the above suggestion? Are you using Windows or Mac? Please post here in the thread for further assistance.

[edited 3/7/22 3:45 PM CST]

Re: Entering W-2

grigonis — Mon, 07 Mar 2022 21:52:35 GMT

I get a blank screen, no error message and I am using Windows.

Re: Entering W-2

VolvoGirl — Mon, 07 Mar 2022 21:54:57 GMT

That is a known error, see

Why is the Wages & Income screen blank?

Re: Entering W-2

DoninGA — Mon, 07 Mar 2022 21:55:58 GMT

@grigonis wrote:

I get a blank screen, no error message and I am using Windows.

Save your tax return. Close the TurboTax program

Right click on the TurboTax icon on your computer screen

Click on Run as Administrator

Start the TurboTax program and see if the problem persists.