topic I am receiving the message 'Our records indicate that you are not entitled to e-file one or more formsets.' I deleted my State return and redid it, nothing works! in Get your taxes done using TurboTax

I am receiving the message 'Our records indicate that you are not entitled to e-file one or more formsets.' I deleted my State return and redid it, nothing works!

apetruck — Mon, 09 Mar 2026 08:51:11 GMT

I also ended up deleting my entire return and reentering it, but cannot figure out why I am getting this message.

Re: I am receiving the message 'Our records indicate that you are not entitled to e-file one or m...

MichelleLO — Mon, 07 Mar 2022 22:09:37 GMT

Which state are you filing in?

There may be forms required for your state tax return that aren't available yet. If that is the case, the program will not let you e-file. You can check the status of the specific forms needed for your state in the link below.

State forms availability table for TurboTax individual (personal) tax products

Re: I am receiving the message 'Our records indicate that you are not entitled to e-file one or m...

apetruck — Mon, 07 Mar 2022 22:19:44 GMT

MN. I don’t see that any forms are not available. I have tried everything and am getting so frustrated!

Re: I am receiving the message 'Our records indicate that you are not entitled to e-file one or m...

MichelleLO — Mon, 07 Mar 2022 22:38:14 GMT

Thank you for your response. Since all of the forms are available, please reach out to TurboTax Customer Support for additional assistance.

What is the TurboTax phone number?